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Customer Service Manager

Vancouver, BC, Canada
November 19, 2018

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Ijeoma Adindu

**** ******** **, *******, ** V*B *R6



Kwantlen Polytechnic University, Surrey, BC- B.Arts. Journalism 2017 - 2019

Kwantlen Polytechnic University, Surrey, BC- Diploma in General Studies 2017 - 2018

Fraser International College, Burnaby, BC- Diploma in Communications 2012 - 2014

Managerial experiences as a Team Lead & Installation coordinator 2015 - 2018

Ability to work and produce result with less supervision.

Ability to work within timelines and prioritize tasks.

Proficient with Microsoft office, excel, publisher and Web based research tasks.

Excellent communication skills, strong work ethics and professionally driven.


Installation Coordinator. May 2018 – Till date

ADT Security Services

Worked alongside branch manager to meet branch installation objectives

Coordinated alarm security installations for new and Existing customers

Created installation schedule for technician on a daily basis

Created installation packages for technicians; i.e., made sure technician received parts and printed system design for installations on a daily basis

Ordered parts for installations on a daily basis

Sorted out customer concerns regarding installations

Point of contact for sales reps regarding status of installation

Team Lead August 2016 – December 2017

Forever 21

Describing or demonstrating in detail a product and its benefits to customers.

Managing customer records by opening and updating account information.

Accepted and sorted out new inventory received by the store

Managed a team of customer service representatives on a daily basis

Coordinated dispatchment of online orders to customers.


Team Leader Jan 2017

African Descent Society

Recruiting and evaluating potential volunteers

Budgeting & Scheduling for the society

Organizing and managing Events for the Society

Peer Advisor at Fraser International College. 2015

Developing an enabling environment fostering friendship, growth and acceptance on the college campus through advising sessions and social and educational events

Responding to student emergencies in a timely manner

Interacting with residents from different cultural backgrounds in order to foster positive long lasting relationships

Providing needful information to guide students in selecting the right courses for their academic journey.

REFERENCES – Available on request

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