Customer Service Manager
Resume:
Ijeoma Adindu
**** ******** **, *******, ** V*B *R6
***********@*****.***
SUMMARY OF EDUCATION AND PROFESSIONAL QUALIFICATIONS
Kwantlen Polytechnic University, Surrey, BC- B.Arts. Journalism 2017 - 2019
Kwantlen Polytechnic University, Surrey, BC- Diploma in General Studies 2017 - 2018
Fraser International College, Burnaby, BC- Diploma in Communications 2012 - 2014
Managerial experiences as a Team Lead & Installation coordinator 2015 - 2018
Ability to work and produce result with less supervision.
Ability to work within timelines and prioritize tasks.
Proficient with Microsoft office, excel, publisher and Web based research tasks.
Excellent communication skills, strong work ethics and professionally driven.
PROFESSIONAL EXPERIENCE
Installation Coordinator. May 2018 – Till date
ADT Security Services
Worked alongside branch manager to meet branch installation objectives
Coordinated alarm security installations for new and Existing customers
Created installation schedule for technician on a daily basis
Created installation packages for technicians; i.e., made sure technician received parts and printed system design for installations on a daily basis
Ordered parts for installations on a daily basis
Sorted out customer concerns regarding installations
Point of contact for sales reps regarding status of installation
Team Lead August 2016 – December 2017
Forever 21
Describing or demonstrating in detail a product and its benefits to customers.
Managing customer records by opening and updating account information.
Accepted and sorted out new inventory received by the store
Managed a team of customer service representatives on a daily basis
Coordinated dispatchment of online orders to customers.
VOLUNTEER EXPERIENCE
Team Leader Jan 2017
African Descent Society
Recruiting and evaluating potential volunteers
Budgeting & Scheduling for the society
Organizing and managing Events for the Society
Peer Advisor at Fraser International College. 2015
Developing an enabling environment fostering friendship, growth and acceptance on the college campus through advising sessions and social and educational events
Responding to student emergencies in a timely manner
Interacting with residents from different cultural backgrounds in order to foster positive long lasting relationships
Providing needful information to guide students in selecting the right courses for their academic journey.
REFERENCES – Available on request
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