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Customer Service Data

November 19, 2018

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Rita Assaf

*** ******* ********

Gloucester, Ontario

K1T 0K4

Cell: 613-***-****


Certificate – computer courses, Algonquin College 1995-1996 Diploma – Legal Secretarial Program, Algonquin College 1987-1989 Advanced French Courses (night school) 2003 – 2004 Diploma – Hillcrest High School 1983-1987

Skills & Qualifications

I was previously employed by Canada Revenue Agency but felt my position did not allow me to advance or to demonstrate my maximum potential. My position was a Data Capture Clerk, Examiner & Document Processing Clerk & an Assessing Processing Clerk. These positions entailed me to train and review new employees work and provide feedback on a daily basis and when needed I would sit down with the individual and go over the training process with them to ensure accuracy. These positions enabled me to multi-task very effectively and efficiently while maintain my own production each day. I would delegate and prioritize the workload to the new employees, keeping my Team Leader up to date on the accuracy of their work performed. I consider myself to be respectful, calm and a hard working employee with the ability to adapt very quickly to new workloads.

I would also scan documents into the mainframe system using a Fujitsu scanner. This allowed us to keep files online for 7 years instead of hard copies which would take up a lot of space. I would index the documents according to their assigned control number and place a barcode for easy access in the future. The documents were then sent to a warehouse for storage. My skills include:

● Proficient in a broad range of computer applications

● Strong interpersonal, analytical and communication skills

● Professionalism derived from a strong customer service background

● Positive attitude reflected in personal determination, discipline and dedication

● Honest, reliable and punctual

● Team player who works well with others and able to work well under pressure

● Alpha/numeric keystrokes are in excess of 70 wpm while my numeric is around 14,000/hr with a great accuracy rate

Work Experience

Canada Revenue Agency

Validation & Verification Unit

Assessing Processing Clerk

September 2017 – December 2017

OTC-2215 Gladwin


● Review and process Non-Profit Organization Information Returns

● compare and update client provided information with CRA database

● identify and correct inconsistencies or contact clients to provide updated information

● assess penalties on late-filed returns by completing appropriate paperwork;

● review and update accounts

● respond to general correspondence by phone or letter Canada Revenue Agency

Validation & Verification Unit

February 2015 –September 2017

OTC– 2215 Gladwin


● Check, finalize, correct & examine returns and calculating penalties where applicable

● Communicate with colleagues and team leader in other work areas to exchange technical knowledge and work procedures, methods and participate in team meetings

● Complete certain assessment; sorts, distributes, researches and file documents in order to ensure that they are delivered to the proper location to be processed

● Retrieve numerical data and financial statements from tax returns

● Provide on-the-job training to co-workers as requested Canada Revenue Agency

Data Entry Operator

March 2007 – February 2015

OTC – 2215 Gladwin


● Keying T4, T5 information from corporate tax returns and other documents

● Uses bar code reader to electronically capture data from returns

● Verifies, edits and corrects captured data

● Provide technical support to team members for electronic data capture of returns

● Assists with the training of team members on data capture equipment Bell Canada

Call Centre Telephone Operator

February 1995 – February 1996


● Operated a multi-line system

● Handling phone calls for the hearing impaired

● Provided word for word data for phone conversations

● Accurately enter information into the production system

● Answering and handling customer inquiries and complaints HEATH ALSAFFAR, MD

Medical Dicta-typist/Receptionist

March 1991 – July 1994


● Performed various duties including updating patients medical records, dealing with clients over the telephone and in person

● Duties included updating charts, filing, copying and dicta-typing

● Worked closely with the Doctor and assisted him when required

● Gained valuable experience in dealing with difficult and demanding clients, medical terminology, organizational skills, problem solving and multitasking CONLIN & McALPIN LAW FIRM

Legal Secretary

January 1989 – March 1992


● Worked closely with Lawyers on various law cases including domestic and international cases.

● Duties included preparing various documentations for adoption files

● Dealt with clients over the telephone and in person

● Provide typing, filing, dicta-typing, shorthand and assisted in training new employees References available upon request

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