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Assistant Customer Service

Location:
Toronto, Ontario, Canada
Posted:
November 19, 2018

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Resume:

TAMILSELVI SARAVANAN

*** - ** *********** **** *****

Toronto M4H 1J8

Phone 647-***-****

Email: ac7qq7@r.postjobfree.com

PROFILE: Seek a position as a Pharmacy Assistant where I can utilize my experience and skills effectively for the organization.

KEY SKILLS:

Well versed in Kroll medicine dispensary management software and the Delta System

Trained in Pharmacology, Microbiology, Pharmaceutical calculations and Sterile Products

Good knowledge about Therapeutics and Patient care

Proficient in Word, Excel, Outlook and Power Point

Ability to communicate clearly, assertively and respectfully in English and Tamil

Experience handling customer service inquiries in-person, over the phone and e-mails

Able to work within a team and independently with minimal supervision

Proven abilities to plan, organize and coordinate corporate and fundraising events

Work well in environments that require multi-tasking, problem solving and attention to details; easily adapt to new work settings and learn procedures quickly.

PROFESSIONAL QUALIFICATIONS

Pharmacy Assistant Diploma, CDI College, North York, ON - Nov. 2017 – Sept. 2018

Completed evaluating exam (PEBC)

Masters in Pharmacy, Dr. MGR Medical University, Chennai, India – Sept. 2007

Bachelor of Pharmacy, Dr. MGR Medical University, Chennai, India – Sept. 2004

RELATED EXPERIENCE

Pharmacy Assistant – Student Placement August – September 2018

Shoppers Drug Mart, 747 Don Mills Road, Toronto, ON

Responsible for processing customer payments at the cash register and faxed prescriptions

Placed the orders for prescription medications and provided them to the patients

Filled prescriptions, scanned vials and printed labels for medications

Counted and measured patient medications

Entered patient data into the Delta System

Participated in the adjudication of 3rd party providers

Accurately choose the correct prescription medication for the prescription order

Observed pharmacy procedures for expired or recalled medications

Reconstitute a powdered antibiotic and performed basic pharmacy calculations related to the SIG and participated in the compounding of an extemporaneously prepared medication

Prepared blister packages for patients

Responsible for arranging the stock medications and placed the new shipment of stock on the shelves

TAMILSELVI SARAVANAN Phone 647-***-****

RELATED EXPERIENCE

Pharmacy Assistant - Volunteer July 2017 – Dec. 2017

Metropolitan Pharmacy, Scarborough, ON

Patient greeting and confirmation of accuracy of all prescription information prior to filling and accurately filled prescription medications.

Dealt mainly with prescription issues, patient compliance/follow up calls, arranging for prescription pickups and deliveries.

Data entry of patient care information into Kroll dispensing software.

Referred patients to the pharmacists where appropriate.

Calling and faxing doctor’s office to get prescription refill authorizations, Rx transfers in and out of pharmacy.

Responsible for blister packs, compounding mixtures, scanning, filing hardcopies and maintenance of pharmacy stock through inventory control systems

WORK EXPERIENCE

Pharmacy Assistant - Volunteer Nov. 2015 – Jan. 2016

Arokya Pharmacy, Scarborough, ON

Received the prescription and completed the data entry of patient care information.

Faxed prescriptions and called doctor’s office to get authorization for refills on patient’s requests.

Handled general OTC enquiries and referred to Pharmacist where required.

Participated in the problem solving activities.

Improved the patient compliance by increasing the refill reminders.

Pharmacist

E.S.Hospital, Villupuram, India Nov. 2007 – June 2011

Oct. 2004 June 2005

Worked with other health care careers. Screening the prescriptions for any interactions

between drug and diet.

Reported to a sales manager about the status of the stock level

Ordered and purchased pharmaceutical supplies, medical supplies, and drugs maintaining stock and storing and handling it properly.

Maintained patient’s records for the future review.

Compounded and dispensed medications as prescribed by doctors and dentists, by calculating, weighing, Measuring, and mixing ingredients, and oversaw these activities.

Procurement of medicines from the local pharma agencies.

Liaised with doctors about prescriptions.

Sold over-the-counter medicines.

Advised patients of any side effects of medicines or potential drug interactions, indications of the drug and dosages.



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