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Customer Service Assistant

Toronto, ON, Canada
November 19, 2018

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Brittany White

** ******** ****** #***

Toronto, Ontario

M4S 2H4



To utilize my skills and obtain a position as a Receptionist.

Demonstrated Abilities

Superb Customer Service: Always ensures client satisfaction by exceeding their expectations through delivering consistent top-tier service. This is attained with a courteous demeanor, attention to detail, and anticipation of a client's individual needs.

Self-Motivated: Operates in a productive manner without direct supervision. Also takes initiative in implementing tasks, programs, or ideas geared towards increasing efficiency and team work.

Relationship Focused: Appreciates the significance in cultivating a positive work environment through continued mutual respect between fellow employees and recognition of everyone's contribution within the workplace.

Organized: Ensures order and efficiency while utilizing superb time management skills.

Exceptional Communicator: Effectively conveys information verbally and in writing.

Conflict Resolution Skills: Confident in resolving unforeseen challenges in a timely manner while maintaining the utmost professionalism.

Business Acumen: Embodies an Organization's brand and business vision to create a substantial contribution to it's lasting success.

Work Experience

The Mazwi Family January 2017 – present

Nanny/Childcare Professional

Provided guidance and support as a positive role model through active listening, encouraging appropriate conflict resolution skills and fostering independence

Maintained an open line of communication with parents regarding children’s activities, needs, suggestions and goals

Effectively managed time to ensure punctuality for school, appointments and extra curricular activities

Used creative and engaging teaching methods to encourage developmental learning skills

Created a positive, fun, structured learning environment for the children while being

attentive to their needs and safety

Prioritized and executed errands, cleaning and cooking to maintain an efficient household

P.R.Y.D.E Learning Centers September 2015 – April 2016

Early Childhood Assistant

Assisted teacher with the implementation of activities and daily routines as well the preparation of materials

Participated in the development of new ideas and methods for program enhancement

Practiced the mission and goals of the appointed program

facilitated a team environment through work contributions and the sharing of expertise

Established and maintained a safe and nurturing environment for the children

Possessed a high degree of personal initiative with superior planning and organizational skills

Applied positive guidance techniques to redirect undesirable behaviour

Ensured positive communication with parents

The Florian June 2012 – December 2014


Tended to the needs of residents while delivering superior customer service

Concierge services (eg. parcel control, amenity room bookings, etc.)

Performed access control and administrative tasks

Wrote and filed daily reports and logs

Resolved all resident complaints

Conducted building patrol and surveillance

Responded to emergencies according to procedure (eg. fire, medical, flood, etc.)


Early Childhood Education Diploma (With Honours)

Durham College January 2015 - October 2016

Standard First Aid and CPR Certified

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