Cell: 281-***-****, E-Mail: firstname.lastname@example.org
IT Application Director/Senior IT Project Manager
An enterprising, dynamic and skilled IT and Business Development Professional with over 20 years of extensive experience in Project Management, Software Implementation, Staffing, Budgeting, Forecasting, Financial and Regulatory Reporting within dynamic global environments. Proficient in consistently applying appropriate development principles and standards during all phases of the development lifecycle while ensuring the solution design and delivery meet business requirements and expectations. Adept at evaluating and recommending new technologies and cost-effective solutions to enhance business opportunities, service quality, and operational efficiency, and reduce operating cost for the company. Fostered a collaborative, success-oriented team environment where resources are empowered and accountable. Expertise in overseeing technology improvement initiatives and aligning information services with business goals. Possesses outstanding communication skills and ability to successfully build strong working relationships with coworkers and clientele, while ensuring cooperation among company departments.
Accomplishments across the Tenure
~ Proficiently hired, trained and developed the recruiting teams while maintaining Triad’s corporate culture.
~ Successfully implemented Bullhorn, a CRM and ATS on time and within budget
~ Expertly administered the entire service management in ServiceNow that include incident, change, knowledge, problem, service request/service catalog, asset, CMDB, and event management.
~ Capably supervised the execution of Remedy 7.1, 7.6,
~Consistently manages projects with a track record of on time/on budget implementations
SKILL AREAS: Business Process Improvement Project Management Software Implementation Staffing Budgeting Forecasting Financial & Regulatory Reporting Asset & Incident Management Team Management Strategic Planning Recruiting Processes Recruitment Strategy software configuration Conflict Management Account Management Change Management Agile Methodology JIRA ServiceNow Operations Optimization ITIL v3 - Service Management System Integration Policies & Procedures
Triad Resources, Houston, TX (Jun 2015 – Oct 2017)
Director/Vice President of Strategic Sourcing
Triad Resources provides short term contract staffing and full time IT workers for international businesses.
Executed strategic initiatives and supported the development of long-term growth plans and profitability goals.
Designed and implemented extremely efficient recruiting processes; organized annual performance reviews and delivered written performance evaluations.
Closely associated with the departmental leaders to focus on ways to steer the company to increased profitability.
Efficiently supported in the execution and conclusion of a new applicant tracking system; mentored in recruitment strategy.
Established and supervised a strategic recruiting plan for achieving the Triad revenue objectives for the strategic sourcing department.
Profitably secured and exceeded all annual forecasts for contract and direct-hire placements, revenue and gross margin dollars.
Successfully recruited top talent on behalf of client companies as quickly and efficiently as possible, while ensuring the highest levels of quality and ethics.
Proficiently hired, trained and developed the recruiting, research and strategic sourcing coordinator teams while maintaining Triad’s corporate culture.
Expertly handled and resolved intra and inter-team conflict.
Effectively nurtured, mentored, and optimized the performance of Triad’s candidate technical screening practices.
Implementation Manager for Conversion from Bond to Bullhorn
Utilized Agile Methodology and SaaS Implementation
Professionally involved in the vendor selection, Project Kick off, Identification and document all new processes.
Efficiently supervised the UAT and Cutover; supported the software configuration.
Administered the effort to clean up/scrub data post-conversion of over 100,000 records.
Served as a major stakeholder in the Cutover and Project Go Live.
Supervised and mentored the development of Employee training and documentation.
Designed and processes and procedures for both Front and Back Office.
VMS programs – Fieldglass, Beeline, IQ Navigator
Expertly executed Fieldglass for Two Major Energy Accounts; including loading of existing data; training and roll out of the processes internally. Coordinated with existing contractors on the new process, new time sheets and changes in operations. Performed the program after implementation of all new requisitions, work order, onboarding, timesheets, etc and established a 150-page two-sided training manual.
Successfully employed Beeline for a Major Global Energy Company that included training and roll out of the processes internally. Designed and established a 200-page two-sided training manual for users based on client specific configurations. Expertly involved in beta and go-live testing.
Proficiently applied IQ Navigator for a Major Energy Company in Houston also conducted training and rollout of the processes internally.
Williams, Houston, TX (Sept 1997 – Jun 2015)
The Williams Companies, Inc. is an energy company based in Tulsa, Oklahoma. Its core business is natural gas processing and transportation, with additional petroleum and electricity generation assets.
Manager Service Management (Jan 2013 – Jun 2015)
Expertly administered the entire service management processes that include incident, change, knowledge, problem, service request/service catalog, asset, CMDB, and event management.
Established the Incident Response system for critical situation outages and handled the outages from inception to resolution.
Supervised the advancement processes for the Development of new application and retirement of applications including the links and processes for the PMO.
Served as a key stakeholder to handle all Monthly and Quarterly Scorecards and Reporting as well as managed the expansion of common SOX processes for all of Williams.
Closely associated with Internal and External auditors to ensure compliance with all audits.
Efficiently planned and executed a corporate-wide interface to allow all employees to communicate with IT about any issue to any device or application.
Planned and executed an inclusive common work intake process for all of Williams IT; permitted management to track all work by all teams; applied metrics; and continued to implement CSI.
Effectively created a proposal for the common use of release management (to be implemented in 2015).
Proficiently directed Change Management (authorization of change, implementation, test and back out plans), Access control reviews, Application Commission and Application Decommission.
Contributed majorly in the expansion of a corporate-wide Common Architecture for Infrastructure and Applications.
Utilized Agile Methodology – 1 PM with a team of 20 staff that includes business analysts, Developers, Team Leads.
Efficiently led and directed the effort, resources, budgeting, PM’s and training for the Corporate-wide implementation.
Conducted transformation from Remedy to ServiceNow.
Administered CMDB, Change Management streamlining, Incident Management, Service Request, Problem Management and Release Management.
Mentored and supervised the team through the entire software implementation lifecycle from Project Kick off, process refinement, software buildout, UAT, Cutover, Training, and Go-Live.
Escorted a $5 million-dollar project.
Successfully incorporated JIRA with ServiceNow on an enterprise basis.
Manager IT QA/Change Management (Jun 2007 – Dec 2012)
Created enterprise-wide maintenance windows for all software and hardware upgrades to over 1000 servers and 500 applications.
Designed and established processes and templates for applying the quality assurance practices for FERC Shared Applications in 2008.
Efficiently handled the change process and implementation for all Williams applications and infrastructure, managed an averaged 700 change requests per month.
Expertly supervised the execution of Remedy 7.1, 7.6, ServiceNow (SN), 1Line, Northwest Passage Quality Assurance and Release Management.
Proficiently administered the completion of common processes for all changes as well as the development of comprehensive training and process maps.
Effectively smoothened the change process with the role out of SN and directed the development of comprehensive daily change reporting.
Served as the key contributor for developing the first round of SOX controls for the 1Line application.
Utilized Agile Methodology – 1 PM and served with a team of 8 staff.
Guided the in-house effort and organization change management to execute the entire IT organization to new tools and processes.
Supervised the transformation from an in-house application change management system to Remedy 7.1 and then from Remedy 7.1 to Remedy 7.6.
Served as a key stakeholder in the Vendor selection process and efficiently assessed several solutions and options.
Expertly escorted the process to calculate and advocate ServiceNow to replace Remedy.
Majorly contributed in the Project Kick off and documentation for the Implementation of the Change Management Module and CMDB.
Mentored and directed the process modification, software buildout, Software configuration, UAT, Cutover, Training and Go Live.
Manager Information Technology - 1Line, Williams, Houston, TX, (Sep 1997 – June 2007)
One of five managers over a staff in excess of 240 people; 100 reported to me under 3 team leads.
Managed project with a budget of $258M
Created an internet Java based gas transportation application
Primarily responsible for the technical architecture
Managed an extremely diverse work force
1Line Custom Application
Utilized Waterfall Methodology to develop and implement a cash to order system for natural gas transmission.
Managed the Technical Architecture team
Managed the team that built Common Architecture Framework
Developed and managed the Common User Interface
Managed the PMO, Budgeting and Forecasting
Implemented change control process for 1Line in compliance with SOX and FERC standards of conduct
Implemented application security for 1Line in compliance with SOX and FERC standards of conduct
Bachelor of Science in Accounting
University of Wyoming, Laramie, Wyoming
Technical Skills: ServiceNow, Bullhorn, Remedy, Custom Development
ITIL Version 3 Certification
CPA in Texas