ANA MARIA RADU
*** *** **** ****, *********, ON, M9C 1G8
Phone: 416-***-****
Email: ac7qoj@r.postjobfree.com
QUALIFICATIONS SUMMARY
Creative, results-driven professional with extensive business experience, specializing in office and facility management with a project management focus. Proven ability to create and maintain strong relationships, execute specific business strategies and complete objectives on time and on budget.
Managed multiple projects with shifting priorities through efficiency in organization and prioritization
Excellent interpersonal communication skills with the ability to promote an efficient and positive collaborative working environment
Detail oriented with a strong work ethic, tact and diplomacy
Proven ability to build consensus and work effectively on cross-departmental initiatives
Creative self-starter leading with the ability to ‘make things happen’
Strong organization, budgeting and problem-solving skills
Fluent (written and spoken) in English, Spanish and Romanian
PROFESSIONAL EXPERIENCE
Office Manager 2014 - Present
Verizon Connect
Coordinating office facility needs with vendors and validating they are meeting company expectations and escalating issues to property management for resolution
Managing all office expenses, invoicing and credit card reconciliation
Organizing office team building events, holiday parties, weekly team lunches, event catering and office snack and beverage program
Processing vendor invoice payments through communication with finance department
Scheduling interviews for prospective employees and managing the new hire welcome process
Implemented and managing the Health and Wellness company program and newsletter
Implemented and managing the Corporate Culture initiative, organizing fun quarterly company outings like holiday time volunteering and team social experiences
Organizing office operations and procedures, reviewing and approving supplies requisitions
Assist in inter-office communication as directed
KEY ACHIEVEMENTS: Implemented a waste free office snacking system, saving $500 per month in expenses
Office Assistant – returning from full time stay at home mom 2013 - 2014
CAROMEX
Performed general office duties: data entry, time sheets, answering telephones in English and Spanish, replying to a wide variety of inquiries
Assisted Supervisor with employee related requests, documented workplace issues to be communicated to the Manager
Analyst – Supply Chain 2008 – 2010
Kinross Gold Corporation
Located at the Corporate Headquarters, acted as primary point of contact and communication to the Vice President of Supply Chain and Director of Enterprise Risk Management, for all Regional Leaders from North America and South America – in English and Spanish
Managed multiple software projects
Planned, scheduled, monitored, evaluated and coordinated the project to implement a new companywide ERM framework and corresponding software system
Coordinated the project of implementing the Supply Chain Regional Dashboard Framework, which monitors regional KPI’s
Facilitated cross-functional status meetings between Operations, IT and suppliers, tracking milestones, ensuring objectives were met
Provided contingency and problem resolution plans as needed
Facilitated weekly conference calls with Regional Senior Management to ensure Dashboard timely progress for final monthly review with Supply Chain VP
Account Billing Officer - Life Operations 2007 - 2008
Manulife Financial
Good interpersonal and mathematical skills required for daily interactions with a customer base that includes agents, policyholders, bank personnel and internal staff
Strong communication skills (both written and verbal) as needed to convey complex information.
Good problem-solving skills with the ability to be resourceful in identifying issues and solutions
Client Account Manager - Inside Sales 2005 - 2007
Coretec Inc.
Effectively managing customer expectations by facilitating all communication between Coretec Inc. and accounts
Assisting external sales account managers in closing deals, providing status of order and pertinent information, as well as entering and confirming all orders in the database by ensuring proper data and parts are communicated to engineering and production departments, and providing daily status of production and shipments to customers
Following up with customers on quotes and providing feedback to quotation estimators
Handling quality issues and complaints by providing "Return Material Authorization" and following through to resolution
Client Services Representative 2004 - 2005
Fidelity Investments
Assisted the survivors in completing the transfer of benefits, through researching, and providing the surviving beneficiaries with information regarding available pension benefits, 401K, and life insurance plans
Involved in special administrative projects for the Manager of the Survivors Services Unit
EDUCATION
Bachelor of Economics and Business Management 2000 – 2004
University of Michigan Dearborn, USA