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Customer Service Office Assistant

Houston, TX
November 19, 2018

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Professional Summary


Work History


**** ******* ***** # *** *, Houston, Tx 77048 • 713-***-**** • Outgoing and friendly receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excellent in the management of calendar obligations, scheduling, data-entry and database administration. Experienced Administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment. Office administration


Works well under pressure

Microsoft Excel certified

Customer service

Employee training and development

Office management


Excellent communication skills

Sorting and labeling

Professional phone etiquette

Teamwork and collaboration

Appointment setting

Tax reporting

Tax compliance

Tax return preparation

Local, state and federal tax returns

Tax auditing

Tax-related research

Document preparation

IRS correspondence

Office Assistant, 11/2017 to 10/2018

Querube Services – Houston, TX

Increased customer service success rates by quickly resolving issues. Ordered and distributed office supplies while adhering to fixed office budget. Ordered all office supplies including ink cartridges, toner, and paper. Processed client rebate reconciliation, reporting and check requests. Answered and managed incoming and outgoing calls while recording accurate messages. Completed and filed returns with tax departments at the local, state and federal level. Education

Additional Information

Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or deductions.

Prepared tax returns according to government guidelines. Offered clients recommendations to reduce tax liabilities. Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations, including individuals.

Prepared written responses or tax return amendments to resolve state and federal notices. Facilitated communication between clients and tax authorities. Filed tax returns and prepared governmental reports in compliance with strict standards. Helped fill out immigration forms Re-new eresident cards,Daca, fill out citizenship applications Documented all customer inquiries and comments thoroughly and quickly. Assisted customers promptly and politely, in person and via telephone. Operated a cash register for cash, check and credit card transactions with 100 % accuracy. Transportation Dispatcher, 10/2004 to 12/2015

Yellow Cab Houston – Houston, TX

Delivered exceptional customer service to individuals who contacted the company's call center for support and assistance.

Checked that each scheduled route was appropriately covered by delivery drivers. Communicated with customers to ensure that delivery expectations were met. Handled incoming calls and emails from customers regarding issues with deliveries. Scheduled and dispatched drivers to locations in Houston superAnswered customer questions regarding merchandise and pricing. Updated employee files with new details such as changes in address or salary levels. Responded to employee questions and requests for information in a timely and knowledgeable fashion.

Checked accrued hours against listed hours for leave time. GED: 1995

Sam Houston High School - Houston Tx

Bilingual speak and write Spanish and English

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