DAVID M. CLARK
Spartanburg, SC ● firstname.lastname@example.org ● 864-***-****
INFORMATION TECHNOLOGY EXECUTIVE
IT PORTFOLIO MANAGEMENT ● SERVICE DELIVERY
TEAM BUILDER ● RELATIONSHIP BUILDER ● SHARED SERVICES
PROFESSIONAL SERVICES ● MANUFACTURING ● MARKETING ● HOSPITALITY
Successfully collaborates with technology and business leaders to effectively prioritize activities and achieve defined objectives. Exceptional ability to translate business requirements into successful technology solutions. Utilizes broad technical background to drive the planning and development systems to optimize existing infrastructure, maximize individual productivity and help the company reach their full technological potential. Exemplary leader, who can manage change, mitigate risk, infuse new ideas and deliver solid business results to take enterprise system performance and productivity to the next level.
Team Leadership POS Systems management Team Development
Change Management Acquisitions & Divestitures Contract Negotiations
High-Availability IT Strategy & Security MPLS Services
Governance Deployment & Migrations Managed Services
Highly Virtualized Environments Service Delivery Open Systems
Strategic Planning Shared Services NIST & PCI Compliance
Howden GIS, Columbia, SC 2015 to Present
Offers an extensive product portfolio including fans, rotary heat exchangers, and gas handling equipment, aftermarket services and parts to customers across North America.
REGIONAL SERVICE DELIVERY MANAGER – AMERICAS (2016 to Present)
Leads a team of 5 technology professionals supporting 15 facilities across the US, Canada and Mexico. Coordinates and manages a $8.4M budget across 6 different business units. Coordinates support for 5 different ERP systems (Baan, Sage 300, IFS, AccPac, Encompix) and works with the global AX migration team to ensure successful transitions for the business units in NA. Business-critical initiatives include identifying value-add technical enhancements for the business, delivering technical projects locally and overseeing global technical projects. Support of over 700 mobile phones and more than 200 remote workers including Field Technicians and work-from-home employees utilizing SCCM and Service Desk.
Drives and delivers technology and business initiatives and results including:
Managed North American components of 4 acquisitions in 36 months, and as the lead project manager for the most recent divestiture.
Led project to migrate from VMware to a more highly virtualized environment using MS Hyper V.
Migrated acquired company technology including all assets, domains, licensing, contracts and data networks. Successfully completed within 72 hours.
Managed the MPLS upgrade project for all NA sites.
Planned, coordinated and delivered the complete physical data center move from SC to NY within 22 hours. Move included all racks, switches and server hardware plus coordination with multiple data providers.
Rolled-out Lync services to all users significantly reducing costs from PBX/VOIP systems in place.
Delivers SLA driven, best practice IT services across the enterprise using Service Manager.
Drives continuous technology improvements including response to problem resolution.
Manages vendors ensuring the highest standard of service delivery and application support while controlling costs.
Ensures SOX, PCI and NIST 800-171 compliance through the management of documentation and processes.
The Point-of-Contact for audit collaboration, reporting and response for Colfax internal audit and external audit parties with zero deficiency targets
REGIONAL IT MANAGER – NORTH AMERICA (2015 to 2016)
Directed team of 9 Systems Analysts, System Administrators and Helpdesk Technicians supporting 15 locations in the US, Canada and Mexico. Led team in meeting goals of continuous improvement for incident processes including communications, escalations and resolution.
Built internal relationships ensuring alignment with business requirements including development and maintenance of SLAs.
Responsible for IT asset management for all North America facilities.
Prepared and presented reports to Management in accordance with company standards.
Fully responsible for sensitive data access restrictions for Nuclear and Armed Services projects.
Magna Automotive, Spartanburg, SC 2013 to 2015
Market leader in bumper fascia systems; exterior trim; modular systems; class A body panels; and structural components for automotive, commercial truck, consumer, and industrial markets.
Fully responsible for team of 8 IT resources $3.2M budget and requirements in a 24x7 JIT manufacturing environment. Partnered with Management, Process Engineers, Production Associates, and Department Heads. Negotiated and managed vendors to determine plant needs and specifications for engineering innovations and production-line rollouts.
Designed and implemented production reporting systems to support production process.
Coordinated with Production and Materials groups on changes impacting Trans4M ERP data including BOM, Raw Materials, WIP, Vendors, Shippers, ASN, and Pay Points.
Conducted root-cause analysis for ERP issues including cycle count losses and unreported scrap.
Developed SOX and HIPAA compliant IT security policies.
Plant Management Representative on the Employee Relations Committee.
Evaluated and identified enterprise software packages, hardware platforms, network infrastructure solutions and staffing models.
Managed vendor relationships to improve efficiency and control costs.
Faurecia Group, Fountain Inn, SC 2006 to 2013
Global leader in automotive seating, interior systems and emissions control technologies
REGIONAL IT MANAGER - SOUTHEAST (2012 to 2013)
Promoted with full responsibility for all IT initiatives in 6 facilities across 5 states with 9 direct reports. Entrusted with delivering SAP ERP and InSequence MES projects.
Implemented Nagios monitoring with mobile alerts across all critical network functions. Recognized by the global organization for the most stable and best supported network of all facilities worldwide.
Created a web-based reporting system utilizing open source software to present management-level reports with granular details of software and hardware assets and production goals.
Presented IT Asset Management system at global IT meeting in France
Coordinated SAP implementations across 6 facilities
IT MANAGER/SENIOR JIT MANUFACTURING SPECIALIST (2006 to 2012)
Identified and resolved IT issues. Led IT team of 6 in identifying methods for high value, low cost improvements. Supported ERP and MES systems including BPCS, QAD, SAP, Matrix and InSequence.
Brought in to improve support in a 24x6 JIT manufacturing environment.
Upgraded switch architecture to improve reliability and redundancy without interrupting production.
Flattened network architecture to reduce hardware complexity and costs while improving network availability to near 100%
Coordinated migration of ERP data from BPCS to QAD, and coordinated with SAP team to migrate site from QAD to SAP.
Proposed and worked to create a shared services asset management system to utilize available resources as a pool rather than isolated at individual sites.
Managed on-site IT activities for 3 months during large acquisition in Detroit area.
NATIONAL INSTALLATIONS PROJECT MANAGER, Spartan Computer Systems, Greer, SC (2005 to 2006)
SOFTWARE DISTRIBUTION SYSTEMS MANAGER, Michelin/IBM, Greenville, SC (2000 to 2005)
CALL CENTER SYSTEMS MANAGER, MCI WorldCom, Greenville, SC (1998 to 2000)
INTRANET DEVELOPER/SEARCH SPECIALIST, Cryovac, Duncan, SC (1997 to 1998)
ENGINEERING SYSTEMS TECHNICIAN, Cryovac, Duncan, SC (1995 to 1997)
IT MANAGER/TECHNICAL SALES SUPPORT, Commercial Automation, Greenville, SC (1990 to 1995)
Associate of Science, Engineering Graphics Technologies, Greenville Technical College
Commercial Pilot / Instructor