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Sales Customer Service

Location:
Johannesburg, Gauteng, South Africa
Salary:
+ R8000
Posted:
November 19, 2018

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Resume:

CURRICULUM VITAE

OF

Miss Nontobeko Primrose Gwala

F1900 Ntuzuma Township

P.O Kwa-Mashu

4359

Mobile : + 27(0) 76 286 8099

Home : + 27(0) 31 -509 1628

Email : ac7qii@r.postjobfree.com

Personal Details

Date of Birth : 06 April 1985

Interests : Traveling, reading and socializing

Language proficiency : Zulu, English & Xhosa (fluent)

Personal Profile

Strong motivated person with interpersonal and communication skills. Ability to conclude sales transaction, strong negotiations, planning and organizing skills, customer relations skills, problem solving and analysis skills, relationship building and computer literacy skills.

Education

Matric Qualification

Matric : Nqabakazulu Comprehensive High School

Subjects passed : Zulu, English, Geography, Biology, Physical

Science and Mathematics.

Highest Educational Qualification

Certificate on Computer Practice : Sivananda College of Education & Training, 2006

Tertiary Qualification

Qualification : National Diploma in Public Relations Management

( Still studying to achieve part-time student).

Name of Institution : University Of South Africa

Additional Certificates /Workshop

Leadership course : World Changers Academy

Life Skills : Ntuzuma Library, 2006

Driver’s Licence : Code 10 (C1)

Y-Zone Facilitator Programme : YMCA Facilitation Volunteering Skills, Certificate

26 October 2017 to Date

Name of Institution : Woolworths (Cornubia )

Position :Customer Assistant

Responsibilities

Greets, smiles and acknowledges the customer

Gives customer full attention while serving the customer

Ensure customer satisfaction by identifying customer needs at the customer service desk

Take ownership for dealing with the customer’s problem by solving it themselves or by getting a manager (when appropriate)

Processes till transactions efficiently and effectively in line with policies and procedures

Inform customer when there is a problem regarding payment being re-acted, in a polite and helpful manner.

11 July 2016 - 23 October 2017

Name of Institution : YMCA

Position : Facilitator in Day-care and Pre-school as a Volunteer.

Responsibilities (Day-care)

Assist the toodlers in singing the educational poems.

Assist the toodlers how to feed themselves and playwell with others.

Help the toodlers to colouring educational pictures.

Assist them to tidy away the toys equipments and remember their manners.

Assist the toodlers in participating in activities and express clearly.

Assist them independent during toilet routines.

Responsibilities (Pre-school)

Assist the children with classroom activities.

Facilitating the children about Life Skills.

Assist the children with homeworks and spelling words.

Assist the children with duties of the classroom.

Helping the children to express themselves freely.

April 2010 - 2011

Name of Institution : International Convention Centre

Position : Protocol Officer

Responsibilities

Organize conferences and briefing of the guest

Organize platforms for guests registration tags during their arrival

Setting and planning the sitting standard formats

Ensure that all guests are seated correctly including VIPs

Serve all guests with a smile

The buffet menu or set menu is organized on time and according to the client’s request or specification.

Time management for arrival of guest and departure must be manageable

Ensure that the stage is in a good condition with no damages and ensure that the microphone is in good position

Ensure that beverages are charged according to the client’s request, either on master account or cash bar.

May 2007 - April 2009

Name of Institution : New South Africa Shipping Pty (Ltd)

Position : Admin Clerk

Reason for leaving : Better career prospect

Responsibilities

Assist export sales reps on sales to company customers

Effective and efficient maintenance of registry and archives

Provide support in dealing with banking queries

Efficient maintenance and control of stationery, handling of petty cash, and face value documents

Receive and process sales orders from customers to make sure these are processed and ship on time

Update customers with prices, market information, and product information

Provide customers service to their clientele.

Coordinate with traffic department paperwork and logistics for shipments.

Assist sales reps to get quotes from buyers.

Place orders with buyers and follow up on product arrival.

24 May 2005 - September 2005

Name of Institution : Mr Delivery

Position : Waitress and Switchboard

Responsibilities

Seat the guests, take orders, and watch to see if the guests need anything.

Take orders, make sure served drinks, appetizers

Clean tables, fill salt, fix drinks, keep the tables going

Keep the guests happy, when they aren’t happy you listen to why, and make them happy.

Release the switchboard

References

1.MR Mandla Ngcobo

Company Coordinator

Tel:+27 (0-31-769-****

Cel : +27(0) 73 597 6209 or

27(0) 78 682 2331

2.Ms Chantal Govender

Line Manager

Tel:+27(0) 31 538 2900

Cel: +27(0)65 835 7997

3.Mr Andile Ngcongo

Leader at Y-zone Programme

Tel:+ 27(0) 031-***-****

Cell no: +27 (0-074-***-****



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