Sign in

Manager Customer Service

Doha, Qatar
November 19, 2018

Contact this candidate


GVN Murthy

** *****, ***** ******



Phone: +974-********


Accomplished, driven, and educated professional with extensive administrative and management experience, seeking a part-time position to maximize research, administration, and/or management skills. Highly organized and effectively manage critical projects while delivering the highest quality possible.

Proficient in software programs including: Oracle SQL, Linux system administration.




07/2016 – present

Process requisitions for new hires, and performs other HR-related tasks, e.g., hiring, terminations, performance management.

Prepare confidential letters, internal memos, reports, presentations and other correspondence required by higher authorities.

Develop job descriptions for staff positions, helps identify and interview candidates, and makes recommendations for hire.

Prioritizes, assigns and directs work efforts, establishing and ensuring high levels of customer satisfaction, financial compliance, and office support

Prioritize and direct work efforts, providing guidance and direction. Conflict resolution.

Consolidation of Budget for department general office/ IT equipment and Staff Business Travel.

Provide support for training and development of staff.

Act as the first point of contact for the VP and liaise with the mains stakeholders within the business and external.

Direct supervision of approximately 8-10 administrative staff, including performance evaluation, staff hiring and development

Oversee staff workload and responsibilities; create coverage plans, etc

Support employee relations activities by investigating and resolving issues concerning working conditions as well as people related issues such as manager/employee and colleague relationship.

Track and manage requested work orders via a Computerized Maintenance Management System. Serve as point of contact for customers to submit and follow-up on work requests.

Receive, analysed, assign and update/follow up on work orders.

Create reports from the Computerized Maintenance Management System

Establishes, reassigns, revises or deletes records in key data tables in response to system user requirements as applied through use of department policies and standards.

Designs security levels for individuals and groups in accordance with the guidelines and objectives provided by the Section Manager.



07/2015 – 06/2016

Managing and Developing People

Working in Partnership

Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment

Establish and communicate clear directions and priorities

Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment

Assists Complex Manager with controlling expenses and operating at peak efficiencies

Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude



02/2013 – 06/2014

Working in partnership with Senior Associate and other staff.

Acts as liaison between director/chair and sensitive, confidential or high-profile contacts outside of the department. Plans and coordinates special events such as fund-raisers, conferences, lectures and/or seminars. Develops promotional materials. Negotiates with vendors for sites, facilities, guest accommodations and meals, and other goods and services

Accelerating Anticancer Agent Development and Validation Workshop (aka FDA Workshop)

Conducting thorough supervisory reviews of account transactions including Risk Management System (RMS) and End Of Day (EOD)

Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls.

Coordinates security activities with university public safety department.

Maintains knowledge of company’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff


Master’s Degree in Computer Applications from Andhra university, India.


Detailed knowledge of the policies and procedures of a professional services firm

Excellent verbal and written communication skills and ability to handle confidential information

Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

Ability to work as a member of a team, as well as the ability to work independently and exercise decision-making skills

Strong, demonstrable relationship and stakeholder management skills

Sound business judgement and an ability to operate within a highly collaborative, humanistic environment

Ability to deliver high quality work, against multiple priorities, often under time-pressure

Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Strong working knowledge of MS Office Suite & the Internet

Excellent customer service and organizational skillsSstrong interpersonal, verbal and written communication.

Basic knoweldege of ERP and Linux commands.

Well aware of Oracle SQL commands for report analysis.



: Gudivada VenkataNarasimha Murthy


: 1st September 1981


: Male


: Married


: 2


: 50967605





Contact this candidate