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Customer Service Medical

North Myrtle Beach, SC
12.00 per hour
November 19, 2018

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Jennifer E. Secrist

*** ***** **** ***** ****** Beach, South Carolina 29582

336-***-**** – Mobile

Anesthesia Technician ... Certified EKG Technician ... Emergency Medical Technician ... CNA I & II Scheduling Coordinator ... Medical Management Assistant ... Operating Room Coordinator Aeromedical Communication ... Medical Terminology & Equipment ... Customer Service / Relations Quality Services Reviewer ... Telecommunicator / Dispatcher ... Office Support

Proven ability to work with diverse populations within a team environment. Excellent communication and interpersonal skills.

Medical terminology and knowledge of emergency / critical care medical procedures and equipment.

Calm, professional demeanor in stressful situations with patients and family members. Able to explain procedures in lay terms to ease confusion and panic.

Extremely flexible and approachable; willing to travel. EDUCATION

Rockingham Community College ~ Eden, NC

Paramedic School

Carilion Hospital ~ Roanoke, VA

National Association of Aeromedical Communication Specialists Aeromedical Communication Specialist Certification Forsyth Technical Community College ~ Winston-Salem, NC CNA I & II Certification

EKG Technician Certification

Level I & II Firefighter Certification

Emergency Medical Technician

The University of Akron ~ Akron, OH

Associate Degree in Hotel and Motel Management

Associate Degree in Restaurant Management


April 2008 to WAKE FOREST UNIVERSITY BAPTIST MEDICAL CENTER ~ Winston-Salem, NC August 2017 & Anesthesia Technician – Main Operating Room (7/16 to 8/17)

Support Surgical Anesthesiologists and CRNAs for equipment and supplies; clean monitors, cables, cords and all exposed anesthesia surfaces. Use instrument processing system; inventory and restock trays, ploss carts, gas machines, D-cells and workrooms; disinfect all anesthesia areas and remove all unused and / or excess items from rooms

Obtain blood and blood products; deliver blood to lab for analysis. Primary areas of accountability are pediatrics and endoscopy.

Communicate and collaborate with supervisors, co-workers and Anesthesia Care Team for problem resolution; provide input on equipment problems and supply needs; liaison with Clinical Equipment Management to resolve problems with malfunctioning equipment or proper use of equipment. Educate new CRNs, SRNAs, faculty and residents on infection control guidelines, safety procedures and personal protective equipment.

Scheduling Coordinator for Endoscopy (6/11 to 6/17)

Gathered and verified demographic, employment, insurance information, chief medical complaints for patient; communicated with physicians, internal and external, regarding patient procedure records and file maintenance on scheduled patients. August 2001

to April 2007

Jennifer E. Secrist Page 2

WAKE FOREST UNIVERSITY BAPTIST MEDICAL CENTER (continued) Scheduling Coordinator for Endoscopy (continued)

Maintained unit schedules; scheduled / rescheduled patients for correct date and time; verified medical conditions, procedures, correct prep and communicated information to scheduled patients. Ensured accuracy of daily schedules.

Collaborated with Endoscopy Unit staff ensuring highest standards of care to pediatric, adolescent, adult and geriatric patients; followed up with pre-op calls to patients to verify scheduled appointment and answer questions. Lab Collections (12/09 to 6/11)

Registered patients delivering customer service via telephone, e-mail or in person; confirmed lab orders. Interacted with physicians and medical teams in professional manner.

Medical Management Assistant (4/08 to 12/09)

Collaborated with social workers, case managers, co-workers and third-party payers to coordinate information related to patient discharge planning; prepared documentation for assisted living facilities, rehab or home patient release.

Keyed pertinent financial information into patient database; identified trends / processed barriers and participated in planning efficient patient moves through system.

Coordinated patient transportation to destination; assembled discharge packets. Emergency Communicator / Air Care Communicator (8/01 to 4/07) OR Scheduler / Pre-Op Assessment Scheduler

Dispatched Safety/Security personnel to scene of occurrence; ensured effective and prompt response. Transmitted accurate information. Maintained dispatch log. Dispatched Neonatal Transport Team to transport patients requested by area hospitals to ensure effective response and safety of transport team.

Coordinated all communications and instructions during fire alarm situations throughout Medical Center; documented incidents; affirmed systems returned to normal working order. Monitored closed circuit television system for abnormalities; dispatched personnel as needed; monitored equipment abnormalities.

Oversaw AirCare flight crew safety by following information and tracking procedures; obtained safe and reliable landing zone information for pilots. April 2007 DUKE HOSPITAL ~ Durham, NC (Relocated to Winston-Salem, NC) to July 2007 Telecommunications Specialist

Followed information and tracking procedures ensuring safety of flight crew; obtained safe and reliable landing zone information for pilots.

Dispatched transport patients requested by area hospitals adhering to protocol for effective response time and safety of transport team. May 2005 to The Carving Board ~ Winston-Salem, NC

October 2016 Restaurant Associate (part-time)

Catering, sales and counter service for upscale deli. September 2003 FORSYTH COUNTY SHERIFF’S DEPARTMENT ~ Winston-Salem, NC to April 2004 Telecommunicator

Operated enhanced 911 emergency system in receiving and dispatching calls; utilized complex system of computers and radio equipment in responding to emergency and non-emergency calls for law enforcement.

January 2003 WINSTON-SALEM POLICE DEPARTMENT ~ Winston-Salem, NC to June 2003 Crime Scene Technician / Prisoner Processing

Oversaw crime scene procedures by collecting evidence, report documentation and sending evidence to SBI.

Fingerprinted and determined classifications for cross-referencing prisoners.

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