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Customer Service Medical Billing

Orlando, FL
November 18, 2018

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Cindy Parris

*** **** *** **** *** *, Unit *** 941-***-****

Bradenton, FL 34207

Experienced medical professional well trained in Patient Accounts. Dedicated to providing superior customer service to patients through accurate medical billing, insurance verifications and personal attention so patients receive the best care possible.


Proficient in Microsoft Word/Excel/Outlook Word Processing 60 WPM Excellent problem solving skills Excellent written and interpersonal communication skills Time Management skills Proficient in computer applications/systems Team Player Excellent customer service skills


High School 1975-1979

Monroe High School, Rochester NY

College 1983-1984

Stratford Business School, Rochester NY


Insurance Refund Specialist II 06/16-Current

Community Health Systems, Sarasota FL

Reviewed Explanation of Benefits to assure proper adjustments and payments are posted to patient accounts

Re-billed claims not received and follow-up on all re-processed claims.

Sent requested medical records, and document all account activity in EMR system

Handled patient phone calls and daily correspondence

Researched and resolve accounts that are in a credit balance status

Working knowledge of payor contract requirements in regards to refunds and recoupments

Researched and resolve all refund requests

Cashier 05/08 – 06/16

Walmart, Bradenton, FL

Received payment by cash, check, credit cards, vouchers, or automatic debits

Issued receipts, refunds, credits, or change due to customers

Contented money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Resolved customer complaints

Answered customers' questions, and provide information on procedures or policies Buyer Associate/Office Coordinator, 04/97 to 04/12 Manatee Health Systems, Bradenton, FL

Processed, verified, and followed up on purchase orders

Notified departments with purchase order confirmations

Answered incoming calls on a multi-line phone system

Monitored service calls for office equipment for hospital system

Assisted accounting department with invoice discrepancies

Sorted incoming mail and scanned all packing slips from deliveries

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