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Administrative Assistant Mental Health

Brampton, ON, Canada
November 18, 2018

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Barbara Ferreira

** ******** ** 647-***-**** Cell

Brampton, Ontario 905-***-****

L6W 1N3


Personal Strengths:

Trustworthy, dedicated, and competent professional assistant

Excellent organizational and time management skills

Ability to communicate effectively with all levels of management

Enjoy working independently and also as a team player

Proficient in Microsoft Office, Word, Excel &Meditech Computer System

Ability to work independently

I have excelled at tasks that require creative thinking, effective interpretive abilities and strong communication skills

I have demonstrated expertise in planning, execution and rollout of numerous projects/assignments

I would be an excellent addition to any organization with a focus on effective customer services and bottom line results

Employment Experience:

October 2007 – Present Trillium Health Partners - Credit Valley Hospital Site

2200 Eglinton Avenue West

Mississauga, Ontario L5M 2N1


Administrative Assistant – Mental Health Dept.- Post Partum Mood Disorder Clinic -The Partial Hospitalization Program-Intensive Outpatient Program & Anxiety/Depression Clinic

processing of referrals – received internally & externally, by fax, from ER

scheduling appointments for patients once referrals are triaged

schedules are printed for programs and doctors

spreadsheets for tracking patients/diagnosis etc.

gathering/collecting information as needed

typing, faxing etc. for patients/doctors

answering all phones, faxes etc. for doctors/patients

ordering supplies

backup for payroll

administrative support for Psychiatrists, Occupational Therapists, Nurses and Social Workers

Registration is a very large part of this role

October 2003 – 2007 Credit Valley Hospital

Secretary– Mental Health Dept

originally hired on a one year contract, once my knowledge, dedication, work ethics & organizational skills were noticed, I was then hired on full time after the year

secretarial support for over 10 Psychiatrists, clinicians, social workers, occupational therapists and nurses

extremely busy desk with phones, faxes as well as patients

providing the most efficient support for a smooth running administrative desk

October 2009 – April 2012 Bramalea Medical Group

18 Kensington Rd Brampton, Ontario

Administrative Assistant – Family Medical Group – Part Time

Checking in patients, booking appointments, answering phones,

putting patients in rooms for their visit., make sure the room is set up for various appointments.

Faxing, photo copying, filing, calling patients, all aspects of the office

Providing efficient administrative support for a smooth running office

Evening work closely with nurse and doctors

July 2001 – November 2001 William Osler Health Centre

Brampton, Ontario

Clerical Associate- Part Time

Clerical Associate in Obstetrics Registration – duties of the ward clerk

Responsible for the ordering of supplies, medications, filing, making charts, pulling charts, discharging charts, ordering diets, sending info through tube system etc.

Booking inductions, rhograms, Birth at Peel appointments

Proficient on the Meditech computer system


Shopping Centre Management Course, Sheridan College

Sheridan College, Lotus 123 2.3

Sheridan College, Accounting 1 & 2

Continuing Education, Medical Secretary 1

O.S.S.D. 1981

References Available Upon Request

Barbara Ferreira Page 2

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