Andrew Brein
***** ***** ** ** ****, WA ***** 206-***-**** ac7qfb@r.postjobfree.com
OBJECTIVE
To secure a challenging position in an organization that will offer professional growth and career advancement opportunities.
SKILLS
Works well under pressure, deadline driven
Critical thinker with proactive problem solving skills
Excellent customer service
Team player
Self-motivated and reliable
Strong communication, time management and organizational skills
Proficient in Microsoft Office
PROFESSIONAL EXPERIENCE
Strategic Edge 2015-Present
Account Manager
Take a proactive approach in tailoring suggestions to the plastic surgeon, cosmetic surgeon and medical spa practices, based on industry trends. This includes planning blog topics, specials, events and promotions, and planning future marketing efforts
100% client retention rate through high level customer service and satisfaction
Thorough understanding of each practices specialties
Get to know clients personalities and idiosyncrasies for long term relationship development and trust
Build and maintain relationships with clients and their staff with a minimum of one monthly call
Point of contact and responsible for clearly communicating and acting as a liaison between clients and different internal departments
Manage and prioritize roughly 25-30 different active client accounts
Answer questions through incoming phone calls and emails
Review monthly SEO reports, traffic statistics, and other key metrics with clients
Set up and execute onboarding, monthly, quarterly and yearly progress through phone calls and screen sharing software
Sell and present new products and services
Quote print and graphic requests
Support eBlast team by proofing all eBlasts, adding them to Facebook, Twitter, Google business profile, making sure they’re on the website and sending PDF to clients for print
Assist clients with social media
Make sure clients website edit requests have been executed correctly
Scan all websites (mobile and desktop versions) monthly for any formatting errors
Answer 50 + emails a day, and field phone calls with various questions
Meet deadlines and ensure edit requests and projects are completed in a timely fashion and to the clients satisfaction
Kreative, LLC 2006-2015
Account Manager
Communicated and acted as a liaison between clients and different departments
Managed roughly 50 different active client accounts
Helped clients develop marketing strategies
Answered questions through incoming phone calls and emails
Taught clients how to manage their websites to increase online presence and conversions
Google Analytics – explained technical information to non-technical clients
EDUCATION De Anza Community College
General Studies (1995-1997)