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Customer Service Manager

Renton, Washington, United States
November 18, 2018

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Andrew Brein

***** ***** ** ** ****, WA ***** 206-***-****


To secure a challenging position in an organization that will offer professional growth and career advancement opportunities.


Works well under pressure, deadline driven

Critical thinker with proactive problem solving skills

Excellent customer service

Team player

Self-motivated and reliable

Strong communication, time management and organizational skills

Proficient in Microsoft Office


Strategic Edge 2015-Present

Account Manager

Take a proactive approach in tailoring suggestions to the plastic surgeon, cosmetic surgeon and medical spa practices, based on industry trends. This includes planning blog topics, specials, events and promotions, and planning future marketing efforts

100% client retention rate through high level customer service and satisfaction

Thorough understanding of each practices specialties

Get to know clients personalities and idiosyncrasies for long term relationship development and trust

Build and maintain relationships with clients and their staff with a minimum of one monthly call

Point of contact and responsible for clearly communicating and acting as a liaison between clients and different internal departments

Manage and prioritize roughly 25-30 different active client accounts

Answer questions through incoming phone calls and emails

Review monthly SEO reports, traffic statistics, and other key metrics with clients

Set up and execute onboarding, monthly, quarterly and yearly progress through phone calls and screen sharing software

Sell and present new products and services

Quote print and graphic requests

Support eBlast team by proofing all eBlasts, adding them to Facebook, Twitter, Google business profile, making sure they’re on the website and sending PDF to clients for print

Assist clients with social media

Make sure clients website edit requests have been executed correctly

Scan all websites (mobile and desktop versions) monthly for any formatting errors

Answer 50 + emails a day, and field phone calls with various questions

Meet deadlines and ensure edit requests and projects are completed in a timely fashion and to the clients satisfaction

Kreative, LLC 2006-2015

Account Manager

Communicated and acted as a liaison between clients and different departments

Managed roughly 50 different active client accounts

Helped clients develop marketing strategies

Answered questions through incoming phone calls and emails

Taught clients how to manage their websites to increase online presence and conversions

Google Analytics – explained technical information to non-technical clients

EDUCATION De Anza Community College

General Studies (1995-1997)

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