Redmond, WA *****
206-***-**** - email@example.com
A seasoned Client Program/Project Manager with PMP Certification (Project Management Professional) with operational excellence, quantitative, consultative, and facilitative leadership skills. Accountable and responsible for program strategy, vision and tactical direction for program execution and management. 15 + years combined hands-on experience managing complex enterprise-wide programs involving system transformations / integrations and Data Management programs, commensurate knowledge in data management competencies BI, analytics, data warehouse, data governance and Roadmap planning. Subject Matter Expert (SME) in process improvement and expert in project portfolio management tool. Managed IT projects using SDLC and Agile methods. Coached and mentored IT Project Managers in Lean/Agile methods. Empowered the teams and stakeholders to make decisions.
Product Development, BI, IoT and Operations leadership understanding of their respective roles. Demonstrated ability to build, develop, and coach high performing software development teams. Understand and speak to other processes and methodologies, and leverage those other techniques to provide value to a team and to the enterprise. Evaluate existing processes and procedures.
Effective written and oral communication with multiple levels of business and technical leadership. Ability to credibly coordinate between technical teams and business stakeholders. Accountable to deliver value and drive programs and projects in the most efficient way while communicating effectively through project management processes.
MBA Program/Project Management & Finance, West Coast University, Los Angeles, CA
BS Business Administration, West Coast University, Los Angeles, CA
PMP Certified by PMI - Project Management Institute
GCI - Seattle WA Nov 2017 to Oct 2018 Senior IT Program/Project Manager
Lead cross-functional teams for IT technical projects from concept to delivery consistently meeting timeline, quality and budget goals. Worked with Senior Business Managers to streamline process for schedule tasks and dates across product team ensuring that the team stays on track to meet the project schedule on time and within budget.
Worked with IT managers and project core team to align schedules, solutions dependencies with other inflight projects. Managing IT development projects managers using Agile processes.
Involved in hiring and employee reviews for their performance. Provided guidance and mentoring of staff.
The role was also as a change management manager to identify risk/issues. Provided solutions and process improvements to drive alignment with core project team. Communicated and built strong relationship with project release managers and cross functional teams. Adapted quickly by shifting priorities with number of teams. Also responsible for budgets and equipment purchases.
Responsibilities included: Weekly project status for senior management and detailed status for the core team. Identified and investigated project hurdles and minimized issues that impacted project health. Daily standup meetings with delivery teams and weekly project core team meetings.
AT&T – Redmond, WA, USA Feb 2006 to Sept 2017
Senior Technical Program Manager
Lead cross-functional teams for technical projects from concept to delivery consistently meeting timeline, quality and budget goals. Managed programs, projects, and assign project managers to ensure groups are meeting project financial performance. Ensure program operations and activities adhere to legal guidance.
Lead projects in AT&T Integrated Cloud Operations and App Hosting for Customers. Worked with design teams for wireless user experience (UX) Mobile Apps, Telecom software/system deployment in Cloud based solutions. Lead the Cloud organization through growing pains with 90% on-time projects completions.
Worked as Client Program Manager supporting Product Managers, Marketing Team for Product and Service roll outs for projects from concept/initiation and managing through Project Life Cycle to launch, lessons learned and closing the project.
Responsible for project resources allocation from functional managers, leading, developing and managing the performance by those reporting to this position; established and communicated clear performance expectations.
Responsibilities includes defining project scope, detailed work plans, schedules, project estimates, resource plans, driving team meetings and published status reports for senior management.
Worked on Network Services complex projects in Infrastructure expansions that included Equipment purchase & Installation in multiple Data Center for Hardware installations. Managed Equipment suppliers (Ericsson, Alcatel Lucent, Siemens and other hardware suppliers). Hands on experience at sites for installations, managed Contractors, Vendors and Network Service teams.
Worked on IT projects for product development and deployment using Agile processes and business process improvements. Lead the team in building a new platform and got it ready for migration of subscribers from an old platform which was scheduled to be retired. As the Program Manager, I coordinated with Operation Readiness team, Network Service team, Product, Marketing, Customer Service and Legal teams to get everything setup for transition to the new platform. New platform was ready on time and millions of subscribers were successfully migrated to the new platform.
Lead development and training of Project Management team members. Established goals for the department and individual team members in alignment with company objectives. Measured performance against goals. Continued improvement in quality of work and processes, and promoted highest levels of team morale. Embraced change in the organization and strives for “world class” technical and organizational performance. Maintained professional and technical knowledge by attending educational workshops at AT&T University on line and leader led courses.
Served as a higher-level escalation point for project issues. Facilitated (RCA) root-cause analysis to determine appropriate escalation steps. Worked with Manager-level peers to resolve cross-functional project or program issues.
Maintained accountability for the quality of deliverables. Coached project managers how to proactively anticipate and mitigate issues that could hinder the quality or timing of the project/program.
Served as a liaison between Business and Functional areas to ensure that data related business requirements and rules for data management are clearly defined, managed the integration of vendor tasks and tracked and reviewed vendor’s performance.
Improved development process (from concept through implementation and field support). Simultaneously Juggle Multiple Software/Hardware Infrastructure projects end to end. Increased effectiveness, productivity, and usefulness of services & products to maximize return on investment. Subject Matter Expert (SME) on AT&T project management tools, process, and procedures. Improved the processes to achieve 95% on time project delivery.
Adhere to procurement and vendor management processes with IT management and financial group.
Additional Professional Experience:
HYDRO USA, Seattle, WA - Senior Operations Program Manager
Senior Program Manager - Omantel (International Assignment)
Senior Program Manager - Mobilink A Motorola Company - (International Assignment)