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Technical Support

Eatontown, New Jersey, United States
November 18, 2018

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Qualification Summary

Extensive practical experience working with Windows and Apple Operating Systems

Familiar with seting up home network systems and peripherals

Excelled in the customer service industry

Received company recognition in customer satisfaction and job performance

Excellent communication skills

Relevant Technical Completed Coursework

Mastering DNS on Windows Server – Feb. 2018

CompTIA A+ 901 – Sept. 2018

CompTIA A+ 902 – Oct. 2018

Core Competencies


Goal Oriented

Ethics and Integrity

Customer Service Oriented


Customer Service Representative New Jersey Natural Gas Wall NJ

May 2010 – Oct. 2018

Communication liaison for inquiries to all departments and companies within the NJR Corporation

Handled emergencies regarding public safety and health situations

Responded to general customer inquiries via phone, email, and in person

Resolved billing and collection conflicts

Settled customer disputes regarding company operational policies

Maintained relationships with community through company sponsored volunteer programs

Assisted in implementing new policies and procedures within all departments of company

Floor Supervisor Protection One Security Solutions Manasquan NJ

May 2008 - May 2010

Floor Supervisor for 24/7 alarm monitoring contractor

Reported and maintained call center metrics in 4 stations located throughout US

Accounted for quarterly shift performances

Recurrent training for employees in small group setting


Trainer Protection One Security Solutions Manasquan NJ

Jan 2005 – May 2008

Classroom Trainer for new hires and current employees

Wrote and updated training manuals

Traveled to monitoring centers to assist with local training departments

Customized and trained employees with new company monitoring software


North Carolina A&T State Univ., B.S., Electronics and Computer Tech, Aug 2000 - Jun 2002

Worked towards Bachelor of Science Degree

Asbury Park High School, High School, General Education, Sep 1996 - May 2000

High School Diploma


References are available upon request.

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