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Customer Service, interpersonal, teamwork

Newmarket, ON, Canada
November 18, 2018

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** ******* ***** **** **** GWILLIMBURY, ON L*N *A*




Seeking a role where my Business, Human Resource, and Project Management education and skills can be used. I am a skilled communicator, instructor and project leader with the flexibility and experience required to adjust to rapidly changing schedules, frequently shifting priorities and highly effective in various training and presenting scenarios.


Excellent attendance

Received exceptional feedback from customers

Received 100% Mystery Shop

Fluent in Spanish

Excellent interpersonal, teamwork, customer service, presentation skills, communication skills, and customer relation abilities.

Proficient in MS Office 2010 – Word, Excel, PowerPoint


George Brown College

Enrolled in Business Administration – Human Resources - Diploma Program 2016 - Current

Sir William Mulock Secondary School

Graduated with Diploma 2010 – 2014


Certified Canadian Firearms Safety Course and Restricted Firearms course – Canada Border Security

Control and Defensive Tactics Certificate – Canada Border Security

Standard First Aid – CPR C + AED

Certified Life Saving Society National Lifeguard

Ministry of Labour – Worker Health and Safety Awareness in 4 Steps

Ministry of Labour – Supervisor Health and Safety Awareness in 5 Steps


English Teacher 2016

Bogota, Colombia

Fe y Alegria de Soacha, Emerging Voices

Leaps & Bound 2018 – Current

Mount Albert


Student Border Service Officer (Security)

Canada Border Service Agency – Toronto Pearson Airport – Mississauga, ON 2017 - Current

Processed travelers entering Canada

Assisted with Spanish speaking travelers to understand them

Determine the admissibility of people and goods to Canada

Cashier/Sales Associate (Customer Service)

Sport Chek – Newmarket, ON 2016 – Current

Provided customer service in a fast-paced atmosphere

Maintain in-stock and presentable condition

Cash Handling

Demonstrated strong product knowledge, by engaging clients through details

Brand Ambassador (Customer Service)

Toronto, ON 2018

Inform customers about promotions

Interact with customers with a warm and energetic smile and greeting

Product knowledge

HR Assistant (Assistant)

Dixie Electric – Vaughn, ON 2018

Updated the Employee Handbook

Waitress (Customer Service)

Sunset Grill – Newmarket, ON 2017 - 2018

Greet and escort customers to their tables

Serve food and drink orders

Arrange table settings and maintain a tidy dining area

Cash handling

Cashier (Customer Service)

Sears – Newmarket, ON 2016 - 2017

Cash Handling

Welcome customers to the store and answer their questions

Maintain a presentable condition in store

Lifeguard & Swim Instructor

Kettleby Valley Camp - Kettleby, ON 2014

Monitors safety and well-being of all campers in and around the swimming pool area

Implements all rules and guidelines

Planning instruction sessions, demonstrating swimming techniques

Implementing safety standards

Cast Member (Customer Service)

SilverCity Newmarket - Newmarket, ON 2013 - 2016

Greeting Customers

Food Preparation

Cash Handling


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