** ******* ***** **** **** GWILLIMBURY, ON L*N *A*
289-***-**** ac7qe8@r.postjobfree.com
VALENTINA CARRILLO
OBJECTIVE
Seeking a role where my Business, Human Resource, and Project Management education and skills can be used. I am a skilled communicator, instructor and project leader with the flexibility and experience required to adjust to rapidly changing schedules, frequently shifting priorities and highly effective in various training and presenting scenarios.
ACCOMPLISHMENTS
Excellent attendance
Received exceptional feedback from customers
Received 100% Mystery Shop
Fluent in Spanish
Excellent interpersonal, teamwork, customer service, presentation skills, communication skills, and customer relation abilities.
Proficient in MS Office 2010 – Word, Excel, PowerPoint
EDUCATION
George Brown College
Enrolled in Business Administration – Human Resources - Diploma Program 2016 - Current
Sir William Mulock Secondary School
Graduated with Diploma 2010 – 2014
CERTIFICATIONS
Certified Canadian Firearms Safety Course and Restricted Firearms course – Canada Border Security
Control and Defensive Tactics Certificate – Canada Border Security
Standard First Aid – CPR C + AED
Certified Life Saving Society National Lifeguard
Ministry of Labour – Worker Health and Safety Awareness in 4 Steps
Ministry of Labour – Supervisor Health and Safety Awareness in 5 Steps
VOLUNTEER EXPERIENCE
English Teacher 2016
Bogota, Colombia
Fe y Alegria de Soacha, Emerging Voices
Leaps & Bound 2018 – Current
Mount Albert
WORK EXPERIENCE
Student Border Service Officer (Security)
Canada Border Service Agency – Toronto Pearson Airport – Mississauga, ON 2017 - Current
Processed travelers entering Canada
Assisted with Spanish speaking travelers to understand them
Determine the admissibility of people and goods to Canada
Cashier/Sales Associate (Customer Service)
Sport Chek – Newmarket, ON 2016 – Current
Provided customer service in a fast-paced atmosphere
Maintain in-stock and presentable condition
Cash Handling
Demonstrated strong product knowledge, by engaging clients through details
Brand Ambassador (Customer Service)
Toronto, ON 2018
Inform customers about promotions
Interact with customers with a warm and energetic smile and greeting
Product knowledge
HR Assistant (Assistant)
Dixie Electric – Vaughn, ON 2018
Updated the Employee Handbook
Waitress (Customer Service)
Sunset Grill – Newmarket, ON 2017 - 2018
Greet and escort customers to their tables
Serve food and drink orders
Arrange table settings and maintain a tidy dining area
Cash handling
Cashier (Customer Service)
Sears – Newmarket, ON 2016 - 2017
Cash Handling
Welcome customers to the store and answer their questions
Maintain a presentable condition in store
Lifeguard & Swim Instructor
Kettleby Valley Camp - Kettleby, ON 2014
Monitors safety and well-being of all campers in and around the swimming pool area
Implements all rules and guidelines
Planning instruction sessions, demonstrating swimming techniques
Implementing safety standards
Cast Member (Customer Service)
SilverCity Newmarket - Newmarket, ON 2013 - 2016
Greeting Customers
Food Preparation
Cash Handling
Cleaning