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Manager Customer Service

Location:
Gig Harbor, Washington, United States
Posted:
November 18, 2018

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Resume:

Regina Ramon Bass

**** ********* **** **

GIG HARBOR, WA 98335

336-***-****

ac7qcm@r.postjobfree.com

If you're like most successful employment places, you’re always looking for experienced employees, or employees with Drive. Someone who’s willing to put forth that extra effort, and if asked, they will go over and beyond. Well, look no further; I am that person for you. Well, I'm the person who can supply that extra ten or fifteen, or even twenty-percent. I am always the go to person for that extra push at my current company, and I'd like the opportunity to be that same person for yours. I'll put my successful experience to work for your company. I'm seeking the challenging opportunity that can utilize my work experience, while furthering my knowledge, experience, and growth. I'm a dedicated, and loyal person, with a very strong work ethic. I'm very reliable and trustworthy. I'm excellent in Customer Service skills, managements, Administrative, and Accounting. Im always a leader I’ve worn many hats in my time. Experience:

Muti-Therapeutic Services 6/2014 – present

Clemmons, NC

MANAGER

AFL (Assistant Family Living) Provider

Cap worker

Med Administrator

Developmental training programs as indicated by the client’s individual plan of care. The training and individual therapy programs are developed and overseen by the client’s Case Manager, with my input based on my daily experiences with and observations of, the client. Implementation of individualized goal plans is outlined in the approved plan of care. This requires observation and both verbal and written on the client’s progress and overall condition. The focus is on developing self help, social cognitive, adaptive behavior and community life skills. Data on all individualized goal plans is recorded and submitted, along with written daily/monthly/quarterly progress notes.

Keep clients in your home and teach them how to live in the society and maybe one day live on their own one day. Teach them everyday activities.

Experience:

Hamilton Services 5/2006 – 8/2014

Greensboro, NC

Habilitation Technician

Cap worker

Respite worker

Med Administrator

First Aid / CPR Administrator

Developmental training programs as indicated by the client’s individual plan of care. The training and individual therapy programs are developed and overseen by the client’s Case Manager, with my input based on my daily experiences with and observations of, the client. Implementation of individualized goal plans is outlined in the approved plan of care. This requires observation and both verbal and written on the client’s progress and overall condition. The focus is on developing self-help, social cognitive, adaptive behavior and community life skills. Data on all individualized goal plans is recorded and submitted., along with written daily/monthly/quarterly progress notes.

Keep clients over the weekend, so that the parents are able to take a rest from client’s everyday activities. This is called respite care. Company out of business Golden Years Inc. 08/1999 – 06/2006

Greensboro, NC

BUSINESS OWNER

Responsible for contracting CNA's and nurses out for elderly private duties. Maintain monthly responsibilities for the company. Responsible for employee's schedules

Maintained all accounts payables and receivables for the company. I was responsible for the maintaining the company payroll. I handled all the accounting responsibilities for the company using QuickBooks software. National Robe Corporation 2/1990 - 2006 Greensboro, NC CORPORATION SECRETARY/MANAGER

Maintaining calendar, scheduling appointments and meeting rooms. In charge of routine travel and accommodation arrangements. Formatting and preparation of manuscripts, grant proposals, statistical reports, tables. Types routine correspondence and reports from dictation or handwritten copy using personal computer. Picks up and delivers materials as required.

Answers telephone, screens callers, relays messages, and greets visitors. Maintained all and for the company Quick Books.

I was responsible for the maintaining the company payroll. Accounts responsibilities; payables and receivables using QuickBooks software, Microsoft Word and Microsoft Excel.

Education:

1982 Dudley High School Greensboro, NC

High School Diploma

Certifications:

Blood borne Pathogens Training (PDT) Certification NCI Certification (NC Interventions) Certification Medication Administration Certification

Cap-MR/DD Certification

First Aid Certification

Adult CPR

Person Centered Thinking Certification

Effective Crisis Prevention, Planning, and Response Certification Client Rights Community Support Services Certification QuickBooks, 10 key, Microsoft Word, Microsoft Excel, Microsoft Publisher, Scheduling, Management

References:

Peggy Mitchell 336-***-**** Secretary/ Manager

Lethithia Parker 336-***-****

Group-home owner

Tia Rogers 410-***-****

Habilitation specialist 3

CaseManager



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