SUMMARY

Mr. Doss serves ICS as its Director, Program Management Office (PMO), with over 40 years of experience in IT, Program and Services Management; possess a proven track record of accomplishments in the fields of IT and Engineering, and consistent success in leading various large scale projects related to solution architecture, IT Systems/ application design and development, Re-engineering and technology management. He has garnered the expertise from Lockheed Martin, Raytheon, IBM, Unisys and Air-India to blend extensive technical knowledge with leadership skills to achieve Strategic Goals to further achieve Operational Excellence and Enhanced Customer Services.

Mr. Doss is a dynamic achiever who achieves tactical and strategic goals in support of organizational objectives. He has practiced Quality by Design (QBD) in solutions proposed and implemented and has developed a legacy of achievement towards Process orientation, Quality Assurance and best management practices using CMMI ML-3, LSS, ISO 9001, ISO 20K and ISO 27K standard references and supporting processes.

Mr. Doss is a strategic thinker with a demonstrated ability to handle complex business models, architectures and designs in a very customer service oriented environments. In recent assignment as the Director of Program Management Office (PMO) he has institutionalized process orientation in IT, Engineering projects to gain productivity and quality achievements. He has engaged in institutionalization of CMMI ML-3, ISO 9001, ISO 20K and ISO 27K based Process and Quality Enhancements for its sisters companies as well.

Mr. Doss possess in-depth expertise in the design of Business Process Management (BPM) Systems based large scale enterprise business applications that are capable of handling large volume of business transactions. Mr. Doss has managed to success architecture through implementation of System Re-engineering of existing large scale business applications.

Core Competencies

Strategic Planning / Business Modeling

Program Management

Project Management

Institute PMO

Enterprise Architecture

Model Based Software Development

Quality Assurance

Design of Data Base Systems

SDLC Management (on Large/BPM)

Data Base Performance Optimization

Institute PMO

System Design for Complex Systems

ITSM Design and Implementation

CASE

Data Warehouse & BI

Business Process Management (BPM)

Information Security

Business Process Re-Engineering (BPR)

Engineering & Construction Management

Systems Engineering (IEEE 12207)

SOA

Data Exchange using (EDI, X.12, XML)

Legacy Systems Modernization

Software Testing and Quality Assurance

ERP (Dynamics AX) Implementation

Project Costing & Cost Control

Process Improvements

Airline Systems (Reservations & DCS)

ISO 9001, ISO 20K/27K

CMMI Maturity Level 2 & 3 Practices

Agile based SW Project Management

BPM/Document Management Systems

PROFESSIONAL EXPERIENCE

ICS Nett Inc Sep 2016 – Till now

Chief Of Staff/Director of PMO

Customize PMO functions for mega US$600 Million and 4 years Program covering Project Management for Data Center Construction, ICT Integration, large scale procurement, Quality Management at all levels through rigorous processes and usage of Oracle Primavera EPPM, Dynamics AX, BPM, and Document Management tools.

Complex Integration of processes involved in Data Center Construction and ICT Integration for the Smart Medical City being built to have 2500 bed and nearly 5,000 out-patients each day in a 11 square kilo-meters medical complex city in Riyadh, KSA.

In launching the second implementation of a large Tier-III Data Center, develop an Integrated Execution Capabilities that covers Complex Engineering Design and Construction that will align strategic interests of ICS in its new line of business.

Continue to provide leadership in customized implementation of Project Scheduling, Budgeting, and Monitoring, Project Controls including EVM, Production Management, and Procurement, Logistics and Master Planning using MS Dynamics AX 2012 R3 and few add-ons. Also, involves customized process, SOP development and guidance.

Member and key decision maker in Project Portfolio pipeline management; developing Project Performance measurement metrics and process.

Continue to mentor PMO Directors and Program Managers to enhance further the capabilities of PMO in supporting ICS and its sister companies Swiftships and OCR.

As resident SME, mentor PMO in enhancing CMMI and ISO best practices, process improvements within group of companies and maintain CMMI/ISO Certifications.

Strategic plan enhancements and implementation effort with executive teams.

ICS Nett Inc / PMO Jun 2013 – Aug 2016

Director, PMO

Continue to enhance the Program/Project Management capabilities using MX Dynamics AX 2012, MS Project and in-house tools.

Continue to perform PMO Functions – Planning through closeout for all 20+ projects.

Successfully planned and implemented CMMI (ML-3), ISO 9001: 2015 (Quality) and ISO 20001: 2011 (ITSM), ISO 27001: 2013 (Information Security) standards and best practices within ICS.

Continued to develop processes, SOP and Dashboard to enhance the effectiveness in Management of Portfolio of various projects.

Develop and maintain Business Model using Canvas and in-house tools.

Provide leadership in PMO’s project governance, mentoring and in-house training.

Establish PMO practices for Swiftships LLC, a sister company of ICS in Engineering and Construction Project Management. Enhance processes using Dynamics AX ERP.

Engage as needed in Business Development proposal activities for US federal contracts values over $10 Million.

ICS Nett Inc / PMO Nov 2010 – Jun 2013

Sr. Project Manager

Having successfully implemented CMMI (ML-2), ISO 9001: 2008 (Quality) and ISO 20000: 2011 (ITSM) standards and best practices within ICS, engaged in further enhancements and adaptation at individual projects.

Reviewed System Integrator’s planning and requirements using the CMMI framework, ITIL/ITSM best practices, and the Project Management Body of Knowledge (PMBoK) framework. Developed project schedules using MS Project, EVM, and weekly and monthly status reports for internal and Customer management. Reviewed all of the team’s deliverables prior to delivery to the client.

Conducted In-Program Reviews (IPR); Planned and executed Continuous Process Improvement (CIP) projects. Acted as in-company resident SME in Project Management.

ICS Nett Inc / US Census Bureau, / Federal Aviation (FAA) Nov 2009 – Oct 2010

Project Manager /Sr. Consultant

One of the two Project Managers responsible for Software Development / SDLC of the large scale time bound Decennial Census-2010 Operations Management IT Project implemented using Agile, Feature and Test driven (FDD/TDD) SDLC. A team of 30 software engineers, testers and system integrators collaborate to deliver systems for US Census Bureau with offices and users on all 50 states. The system is built upon multi-tiered J2EE architecture that use Oracle Fusion, BPEL, J2EE services, BI publisher, xml and Oracle ‘Streams’ products

Contributed to project management; Agile SDLC/ LCM process improvements, Data Architecture, data base performance tuning, deployments and process improvements

Contributed to and ensured that configuration management (CM) was implemented, performed and maintained in a consistent, qualitative manner. Periodic audits were conducted and baselines (functional, design, development and product) were established.

Primarily responsible for Release/Deployment planning through execution. Developed Repository on Share Point to manage CM and Project Artifacts.

Periodic audits were conducted and baselines (functional, design, development and product) were established. CMMI Based Process (PPQA) audits were also conducted.

EpitomiOne, MD Jun 2009 – Oct 2009

Sr. Consultant / Enterprise Architect

Responsible for enhancement of Enterprise Architecture and Governance framework/models that support US Federal agencies, Data Exchange Standards using NIEM XML based standard

Developed two technical proposals covering Enterprise Architecture (baseline, target segmented models, CPIC process, OMB reporting) for US Federal Sectors as part of business development

Developed technical architectures to leverage the convergence of BPM and SOA as system consolidation and modernization strategy in Commercial Health Care Organizations

Raytheon (USPTO), Alexandria, VA May 2005 – Jun 2009

Project Manager / Principal Architect

Responsible for Project/Task Management valued $7 million/year budget. Technical leadership for a team of 16-27 in software enhancements, SDLC and Quality assurance:

Enhance the architecture of Patent Application Lifecycle Management (PALM) system of USPTO, the largest, complex Case/workflow centric (BPM) mission system that serves 8K internal users as well as few thousands on the Internet, handles over 3 million transactions / service requests per day on a near 24x7x365 operations into J2EE Web, SOA Architecture.

Enhance and adapt enterprise SOA standards, Data Warehouse (DW) and Business Intelligence (BI) solutions. Sustain higher system availability of 99.99%

Undertake BPI initiatives, plan for Disaster Recovery and COOP; C&A Compliance

Led the project in Architecture, Analysis and Design of Dashboard for Patent Directors of USPTO to manage their organizational performance goals through Business Performance Management process. Application and Solution Architecture was based on Data Warehouse/Mart (DW/DM) and business intelligence (BI) technologies of SAP BI Tools

Supported Enterprise Architecture group in finalization on BRM, SRM, and DRM for PALM and reviewed the EA artifacts produced out of Metis / Troux toolset

Planned and executed, a series of projects to transform PALM into J2EE/Web Architecture hosting more than 150 Services (EJB, WS/WSDL/XML Schema, Web sphere/iBatis Configuration)

Coordinated in providing SOA Services for integration; extend business on the Internet.

Enhanced the SOA Architecture to an enterprise model. Proposed SOA governance model and repository to manage the SDLC and maturity.

Extensive load balancing, performance tuning of SOA services on IBM Web Sphere ENV through extensive Load / Stress Testing, SIT using jMeter and Load Runner.

Migrated PALM to J2EE/Web architecture using MVC/Struts framework, and iBatis.

Led projects in Technical Design to implement “Electronic Red Folder (eRF)” to support Tele-work. Improved process in addition to being agile resulted in cost savings.

Led a project in Technical Design to implement “Electronic Office Action (eOA)” which improved customer service (faster communication and access to application status)

Practiced Business Process Improvement (BPM / BPI) that resulted in Cost Savings:

Soft-scanning documents and correspondences (Saved over $2.0 million per year)

Auto transmission of trilateral application. (Saved $400K, quick response and reliable)

Optimized business process in year-end processing - Elimination of system downtime

Achieved and sustained a very high system availability of 99.996% for PALM. Played leading role in planning for Disaster Recovery/COOP. Enhanced CM baseline Integrity and Operational Support Plan (OSP) to support DR/COOP.

Enhanced the Certification & Accreditation (C&A) compliances for System Security per FISMA Compliance regulations. Taken measures to protect sensitive data/information.

Lockheed Martin, (USPTO), Arlington, VA Sep 1996 – May 2005

Project Manager / Task Order Manager

Responsible for Project/Task Management valued $20 million, multi-phased Re-Engineering completed in 5 years

Responsible for Technical Leadership in reengineering (BPM/BPR) of PALM and migrate the legacy system to open systems architecture

Manage SW Development using IEF CASE tool; large scale round-trip engineering; model management and operational maintenance

Application / Solution Architecture:

As one of the four Architects laid the Application and Solution architecture, related reviews, GAP analysis and prepared time phased implementation strategy

High level & Detailed Design for PALM:

Led the team in Systems Analysis and detailed design effort using IEF CASE tool

Involved in yearlong extensive Data/Process modeling. Review of “As Is” and “To Be” business processes, mapping, cross validation and data conversion analysis

Led the effort in (BPM/BPR) re-engineering, design and development of a customized Case management/ workflow, Rules Management software to support various processes including productivity measurement, track incoming/outgoing correspondences, various events, lifecycle status and other measures of Patent application lifecycle and other management controls.

Project Management/Technical Leadership:

Leadership role in execution and deployment of various PALM sub-systems in 5.25 years (09/1996 – 11/2001) in 5 phases with significant benefits to business processes

Led a sub-project to develop over 120 J2EE/EJB/WS Services to support twenty (20) other systems. Adapted SOA standards in WSDL, adapting Open Sources iBatis, jMeter

Reviewed iBatis and Web-Sphere configuration set-up. Used extensively jMeter and Mercury Load Runner in load-balancing and performance tune-up (through Stress Testing, Load Test and SIT) of SOA Services

Provided leadership and Technical support in Data Conversion from A16 mainframe

Resolved GAPs is Data Conversion processes, performance tuning and Data Quality.

Business Process Improvements (BPI):

oPlanned and executed numerous systems enhancements, business process improvements (BPM/BPI) that enhanced system stability, response time for high volume OLTP

oSaved USPTO a recurring cost of over $500K through elimination of over 120 pre-printed forms and related manual steps and procurement processes

Turned around in six months failed PALM PgPub design and project implementation

SDLC improvements, Model management and Production Process enhancements to sustain 99.996% service availability to patent information user community.

Unisys / Mastech Systems/ HUD, Washington D.C Nov 1994 – Aug 1996

Senior Consultant, Project DBA (DB2)

Successfully completed Analysis, Design (logical/ physical data models) and Development of FORMS Grants Management System and IDIS projects, data migration to IBM DB2 database

Provided Project DBA support and performance tuning to the team on IBM DB2/CICS.

EDS / Mastech Systems/ HUD, Herndon, VA Jun 1994 – Nov 1994

Senior Consultant

Led the team in IV &V on the analysis, design, and interface details for Single Family mortgage system (HUD) that was Re-Engineered from a vendor specific product. Report on GAP Analysis

Provided leadership in EDS to achieve CMMI Level 2 rating in quality of product delivery; Planned and executed a detailed SIT, Load/Stress Testing to measure performance metrics.

IBM / Loral / Mastech, Rockville, MD May 1991 – Jun 1994

Dy. Program Manager / Project Manager

Responsible for Project and Technical management for the FAA Terminal Advanced Automation System (FAA TAAS-ENVT) with a budget of over $2.0 million and a team of 15 software engineers

Collaborated with IBM in the design and implementation of Model Driven Development Architecture built around the Bachman CASE tool in SW Development that achieve Six Sigma quality in FAA TAAS-ENVT Software.

Led the team in Analysis, Design and development of FAA TAAS-ENVT using Bachman CASE and Iterative Software Development

Improved internal SDLC, Code Review and System Integration Test (SIT) Processes to earn SEI CMMI Level-5 for IBM. IBM has used iterative SDLC on FAA-AAS Program; early pilot in Agile Methodology.

Served as IBM internal Quality Inspector and approved Moderator for SDLC Reviews.

Commercial Airlines & Private Business Systems Experiences: Aug 1977 – Apr 1991

As Systems Manager of Air-India, has implemented Real-Time systems Reservations (CRS), Departure Control Systems (DCS) for Commercial Airlines. Designed and Developed Real-Time Systems for Airlines Airport and Flight Operations including Security systems and passenger-baggage reconciliation system; one of the few airlines to introduce Passenger-Baggage reconciliation in 1989.

Developed IATA EDI/EDIFACT DCS standards while in Air-India and XML Data Exchange in Air-India.

Designed and developed a Financial Accounting package to support Multi-Co and Multi-Division set-up in commercial sector. The system covered AR, AP, Invoices, billing and Revenue accounting, Expenditure accounting, Asset and Depreciation, Ledgers, Cash management, Payroll and Bill of Materials

Developed Freight Management system for a Road-Transport company in Bombay.

EDUCATION

MBA - Indian Institute of Management (IIM), Bangalore

B.E (Electrical Engineering), University of Madras

TECHNICAL EXPERIENCE

Business Process Re-Engineering (BPR), Process Improvement (BPI), Lean Six Sigma (LSS), Case/Workflow Management (BPM), SOA, WSDL, MVC, Struts, iBatis, jUnit, jMeter, IV&V, Mercury Test Director, Load Runner, SQA, Maven, SQL, DBA, Systems Analysis, ER / Dimension Modeling, Data Warehousing, Business Intelligence, SAP/BO, Model based SW development, J2EE, UML, XML, High Volume Real-Time OLTP, CMMI SEI, Legacy / Mainframe Systems, IBM CICS, COBOL, DB2, Oracle, CASE / IDE, SDLC, RUP, large multiyear multi-phased complex Project Management, EVM, IEF, CA Adv. Gen/All Fusion, ITIL (V3), Disaster Recovery (DR) / COOP Planning, FEA, Application / Information Architecture, DoDAF/TOGAF, Metis/ Troux, OMB/CPIC, Microsoft Dynamics AX 2012 R3 CU 13.

Training

Management

Internal Auditor’s Training (2012, 2013, 2016)

Agile Management Process (2010)

CMMI Fundamentals and SCAMPI Training (2010, 2013)

Earned Value Management (EVM) - Raytheon (2009)

Principles of IPT Leadership, Raytheon (2008)

Six Sigma Training, Raytheon (2007)

Operating Excellence and Lean Six Sigma (LM21), Lockheed Martin (2003)

Configuration Management, US Patent and Trademark Office (2001)

Program Management Intermediate, Lockheed Martin (2001)

Program Management Introduction, Lockheed Martin (2000)

Leadership Training, Lockheed Martin (1998)

Technical

Microsoft Dynamics AX 2012 R3 Project Management and Accounting (Jul-Aug 2014)

Data Warehouse Design, Dr. Ralph Kimball (2004)

Web Services and BPEL, IBM Conference (2004)

Web Sphere Server V5 and WebSphere Studio Application Developer (2003)

SW Design Methodology using COOL: Gen CASE, Texas Instruments, VA (1998)

Model Based Systems Development Using CASE at IBM, Rockville, MD (1992)

SQA (SQ Quality Assurance) - IBM Qualified Moderator & Inspector IBM (1992)

Computer Aided Instructions Design/Development, Trans-Australian Airlines (1983)

Airline Real-Time Systems Design/Development using TIP/USAS, Unisys (1980-82)

Airline Real-Time Reservation Systems (CRS) using USAS Reservations (1978)

CITIZENSHIP: US Citizen with Public Trust Clearance of DoC (Dept. Of Commerce) and DoD (Dept. Of Defense).

Please feel free to review recommendations, awards and certificates obtained at different organizations posted on Linked-In.

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