PATRICIA A. RAY MA, CAGS
***** ***** **** ***., ******, AZ 85382
623-***-**** (cell) firstname.lastname@example.org
Azbil North America – Phoenix, AZ 04/2014-03/2018
HUMAN RESOURCES MANAGER
Responsible for 120 employees for 3 organizations; Azbil North America, Inc., Azbil Research & Development, Inc. and Azbil Vortek; Azbil Mexico will soon be added to the North America Subsidiaries, which will increase from 3 to 4 subsidiaries for Azbil North America.
Azbil North America sells instrumentation for car manufacturing, oil and gas, paper and pulp, and water treatment.
Responsible for all Human Resources activities for employees located in the following states: Arizona, California, Ohio, Louisiana, Texas, Tennessee, and Colorado.
Developed and administered various human resources plans and procedures for all company personnel.
Responsible for employee relations; counseling managers and employees to determine an appropriate course of action.
Conducted investigations as needed.
Provided guidance to less experienced employees to assist in their on boarding and training.
Mentored employees to advance their educational and career advancement within the organization.
Implemented and annually updated the compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary.
Developed, recommended and implemented personnel policies and procedures; prepared and maintained a handbook on policies and procedures.
Developed and maintained affirmative action program; filed EEO-1 annually; maintains other records, reports and logs to conform to EEO regulations.
Conducted recruitment efforts for all exempt, nonexempt and contract workers; wrote and placed job advertisements; worked with supervisors to screen and interview candidates; conducted reference checking; extended job offers; conducted new-employee orientation; employee relations counseling; conducted exit interviews.
Established and maintained department records and reports.
Participated in administrative staff meetings and attended other meetings, such as seminars.
Maintained organizational charts and employee directory.
Evaluated reports, decisions and results of department initiatives in relation to established goals. Recommended new approaches, policies and procedures to effect continual improvements in the efficiency of department and services performed.
Ensured compliance with all federal, state and local employment laws.
Acted as safety officer, ensuring a safe environment for all employees. Investigated any workplace accidents and filled out the paperwork necessary. Instituted a first responder and first aid program.
Wings of Peace (Volunteer work) 02/2012-3/14 Louise Pennartz (Director)
Feed homeless people at Knights of Columbus hall weekly. Assist veterans with job
search skills, assist Director with fundraising events as needed.
Banner Boswell Medical Center (Non-Profit) – Sun City, AZ 09/2009-03/2011
Banner Boswell Medical Center is a general medical, Stroke and surgical hospital
HUMAN RESOURCES CONSULTANT
Successfully directed HR programs and initiatives for 2,300 employees and continually maintained compliance with the HR standards of the JCAHO and CMS State of Arizona.
Supervised several direct reports (Info Specialist & Front Office Personnel),
Supported the organization to enable alignment with corporate mission, vision, values, and culture, while supporting the improvement of organizational performance.
Provided coaching and advice to leadership in support of the recruitment and selection of key and/or critical functions, performance management, and employee relations.
Provided HR metrics to support business decisions.
As part of the Division HR leadership team, supported the development, communication, and deployment of corporate policies and procedures.
Managed multiple priorities; worked accurately and independently in a fast-paced environment with a minimum of supervision.
Responsible for data collection, analysis, and interpretation.
Created documents to support data findings to the CHRO.
HR department members were required to effectively communicate with physicians, visitors, staff members, of all levels within the facility.
Other Areas of responsibility include: employee relations, performance management, talent acquisition and retention, training and communication.
HRC’s were responsible for On-Boarding of new employees.
Coordinated new hire orientation with Staffing.
Responsible for Talent Mapping; worked with assigned Business Partners in identifying employees who demonstrated readiness to move into management in order to increase bench strength.
Required to work with leaders to ensure employees that have been identified as high potential, and if they were following their outlined goals of development.
Resolved HR related issues, conducted investigations into reports of harassment, discrimination, ADA requests and sexual harassment.
When required worked with Legal and Compliance on employee-related issues.
As required, provided one-on-one support for the CHRO on a routine basis.
Followed up on Patient Satisfaction Score Card and HCAHPS surveys.
Monitored and reviewed disciplinary and termination documentation for completeness and organizational consistency.
Developed curriculums and training classes on harassment, discrimination and/or other related topics with HRC’s from other Banner facilities for consistency.
Member of the Leadership Union Avoidance Response Team
Sun Health Corporation (Non-Profit) – Sun City, AZ 07/2005-09/2009
Through its subsidiaries, Sun Healthcare Group, Inc. is a leading U.S. healthcare provider, delivering healthcare products and services
Employee Relations Consultant/Workforce Development
Served as consultant to Boswell and Del E. Webb Hospital with a workforce of 4,500+ employees.
Built partnerships, alliances in the external community to source qualified candidates for employment.
Designed and launched new health care education programs in high schools, community colleges, and neighborhood coalitions.
Assigned as Sun Health representative to community outreach programs within the Peoria Unified School District.
Facilitated workshops on the subjects of performance management, employee relations, sexual harassment, conducted performance reviews and facilitated employment laws.
Responded to all Comply line complaints involving Boswell employees.
Responsible for coaching and advising leaders and employees on all performance management issues including absenteeism, performance, conduct, and harassment, ensuring compliance with policies, practices and procedures.
Responded to; all EEOC and Arizona Civil Rights Division charges of Discrimination and ADA violations.
Responded to 4 charges from EEOC of discrimination based on race.
oReviewed charges received from EEOC and won all 4 cases with NO discrimination being evidenced.
Managed a broad range of tasks including:
oThe interpretation and development of policies and procedures
oFacilitating training on key employee relations issues
oPreparing of severance agreements
oContributing to the development and implementation of Employee Relations programs based on a line of business goals and HR strategy.
Responsible for providing consultation and guidance to leaders during large- scale reorganizations and reductions in force.
Developed and managed the Sun Health Affirmative Action Program that covered Boswell, Del Webb, Boswell Rehab Center, Hospice, Alzheimer’s Center and Home Health.
Significantly reduced employee absenteeism and turnover
Yuma Regional Medical Center (Non-Profit) Yuma, AZ 01/2003-07/2005
Yuma Regional Medical Center is a general medical and surgical hospital. (YRMC) is the only hospital serving the Yuma, Arizona, area.
SR. HUMAN RESOURCES CONSULTANT
Consulted for 2,000+ employees across 12 departments; provided employee support, counseling and coaching and ensured HR practices were conducted in accordance with applicable company policy, guidelines, and regulations, as well as state and federal law.
Served as Subject Matter Expert (SME) for best practices in employee relations, staffing and training, provided leadership/employee counseling and coaching, and rendered recommendations within all applicable laws, rules, and guidelines.
Assisted the management team in developing and updating job descriptions that provided clear qualifications requirements, job expectations and compensation.
Used Webhire applicant tracking program to assist recruiters with sourcing for candidates, screen applications, and review résumés as needed to support my assigned Business Partners.
Recruited medical, nursing, pharmaceutical, clinical education, and other professionals and ancillary staff members; ensured proper placement, training and continual evaluation of new and existing personnel by training managers to coach, discipline and reward/recognize employees appropriately.
Investigated and responded to complaints filed with and received from the EEOC and Civil Rights Division.
During my tenure, Yuma Regional Medical Center reduced turnover from 12 percent to 7 percent.
When I departed from YRMC, YRMC had a waiting list of nurses that wanted to work for the hospital.
Proactively participated in the Annual Benefits Fair, Hospital Week, Nurses Week, Annual Employee Recognition Awards Dinner.
Helped launch of Y.E.A.H. (You’re Everything Around Here) a retention and recognition program designed in collaboration with the entire HR team in support of fostering higher morale and a sense of value worth for every employee.
Designed and implemented a new security ID badge system and led the Just-in-Time training about Diversity and Sexual Harassment in the Workplace and Conflict Resolution.
CIGNA HealthCare of Arizona Phoenix, AZ 2001-2001
The company provides health care coverage and employee benefits to employees of companies located throughout Arizona. CIGNA HealthCare of Arizona is one of the largest providers in the state
Sr. HR Consultant
TeleDirect International, Inc. Scottsdale, AZ 2000- 2001
TDI is the developer of Liberation® and Encore™, a proven technology platform that helps companies increase revenues and develop their workforce.
Director of Human Resources
PING Inc. Phoenix, AZ 1997-2000
PING Inc. Engages in the design, manufacture, and marketing of golf equipment.
Sr. HR Representative
Master of business administration (In Progress)
Keller Graduate School of Management – Phoenix, AZ 25 Credit Hours Completed
M.A., Organizational Development & Training Ottawa University – Phoenix, AZ
M.A., Human Resources Management Ottawa University – Phoenix, AZ
B.A., Human Resources Management Ottawa University – Phoenix, AZ
TRAINING AND CERTIFICATIONS
Certificate in Employee Law- 29.75 Credit Hours The Institute of Applied Management & Law – Phoenix, AZ
Certificate in Mediation – 40 Credit Hours The University of Phoenix –
SHRM Member – Local & National Society for Human Resources Management (SHRM)
ASHHRA Member ASHHRA For Healthcare Human Resources
AZ QUAD Member Arizona Affirmation Action Association
AWARDS AND ACCOLADES
Recognized for Going Above & Beyond Call of Duty Yuma Regional Medical Center – Yuma, AZ (Worked as solo HR Consultant for one year)
Recognized for Going Above & Beyond Call of Duty Yuma Regional Medical Center – Yuma, AZ (Donated a kidney to a co-worker)
VOLUNTEER WORK / OTHER
Peoria Unified School District CTE Commission
Volunteer Mediator Arizona Justice Courts
CTE Commission Member-Worked with High School Students interested in Nursing and other medical careers in the Healthcare field
Results oriented, versatile professional with a solid work ethic and natural capabilities to support overall organizational goals for growth and productivity through effective executive assistance.
Able to complete multiple tasks simultaneously despite unpredictable workloads and conflicting deadlines; rapidly learn new procedures/processes; quickly adjust to changes in schedule, environment and organizational objectives.
Exceptional communication and interpersonal skills; able to interact effectively with personnel at all
levels, provide top quality internal/external customer service, perform accurate data entry, and prepare simple to complex reports and correspondence.
Distinct analytical skills, ability to conduct qualitative/quantitative research and provide solutions based on findings; experienced in compiling data, making presentations, and preparing detailed reports.
HRIS/other technical proficiencies: CYBORG, Webhire, Position Manager, Lawson, Employee / Management Self-Serve; Enwisen / Self-Serve (HRIS); KRONOS (Timekeeping); ProBuisness; MS Office Suite (Expert): Word, Outlook, Excel (Multi-sheet documents with complex linked formulae), PowerPoint (Turn-key presentations), Access (multifunctional databases), Publisher; Adobe: Acrobat, Reader