CURRICULUM VITAE
PERSONAL DETAILS
Name : Patrick Githaiga Mwangi
Date of birth : 1981
Gender : Male
Nationality : Kenyan
Marital status : Married
Religion : Christian
Tel : +254-***-***-***
Height : 5’11 ft.
Weight : 80 kgs
Address : P.O BOX 336-10300
Language : English, Kiswahili
Passport no : AK0092140
Email : ac7qba@r.postjobfree.com
OBJECTIVE
A highly resourceful and experienced Branch Operations Manager, assistant accountant with a (10) years track record of providing efficient operations & management support leading to higher customer and employee satisfaction, risk control and branch profitability in line with the Bank’s strategy. I have an excellent track record of generating new businesses, managing high profile client relationships, evaluating asset, accounting and portfolio performance. In addition, I have provided leadership for continuous performance management of all staff in the branch, by building teams at branch level and providing a link between the branch and other organization’s functions. I am now seeking a challenging position with a organization where I can utilize my skills and experience to build strategies, improve operations & customer service, increase profitability and enhance growth.
KEY SKILLS
Strategic Input: Experience in working with senior management and Liaison with Board in the development of strategic plans for operational activity; Implementing and managing operational plans.
Risk Management and Compliance: experienced in oversight and surveillance on AML/KYC compliance standards and managing enquiries on matters of compliance, ethics and governance standards; demonstrated understanding of the regulatory environment including CBK Prudential Guidelines.
Central operations: Hands on expertise in payments, cash management and reconciliation, Cash, Clearing, Transfers and FX, transfers entries, Inward clearing and Standing Instructions.
Branch Budgets: Assists in the preparation of budget and strategic plan at the branch level; Prepares annual operational and capital budget and ensure that expected profitability objectives are achieved
Bank products: highly conversant with alternate channel technology, particularly in Mobile Banking applications; bank portfolio for example; loans, mortgages, savings accounts, corporate banking, business finance, investments and insurance.
Relationship management: track record of developing new contacts and relationships for the Bank by maintain existing clientele with the provision of personalized service and fast response and facilitating effective relationships for external and internal customers
Analytical and Problem solving: I have the ability to visualize, solve complicated problems in the best way and make accurate and informed decisions. I am able to combine patience, determination, and persistence to troubleshoot client issues.
Planning and Organizing: Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner
ICT Competence: Good command of Microsoft Office tools, bank systems, data handling and processing, presentation, operating systems and internet
EDUCATION BACKGROUND
2014-to Date Jommo Kenyatta University of Science & technology
Master’s in Business Administration-Ongoing
2002 to 2006 University Of Nairobi
Bachelor of Arts (Economics)
2001 To 2002: Kenya College of Accountancy,
Certified Public Accountants (CPA) (completed- Section 1 And 2 ),
2001-2001 Geomax Computer Institute
Microsoft office and Accounting packages (QuickBooks)
1996 to 2000 Thika High School
Kenya Certificate of Secondary Education (B PLAIN)
WORK EXPERIENCE
Jan 2017-Oct 2018 Pots delight ltd
Position: Accounts assistant/cashier
Duties & Responsibilities:
Provide information on products and services enquiries to customers, service providers and suppliers.
Preparation of cash and credit accounts, customer, suppliers, and debtors.
Impose revenue protection procedures through use of QuickBooks accounting application.
Manage security of all cash.
Maintaining various books of accounts through quick books accounting systems.
Interact with customers on day-to-day basis
Report any security or safety hazards
Manage cash and cheques banking.
Daily sales, banking and receipt reconciliations.
Handling customers’ enquiries, complaints and suggestions and booking them.
2014 to Oct 2016 Family Bank
Position: Branch Operations Manager
Duties & Responsibilities:
Oversees and implements the Bank strategy at the branch level.
Oversees customer service delivery, maintenance and improvement of retail banking service standards.
Provides leadership in management of branch credit portfolio
Facilitates effective relationship management for external and internal customers.
Monitors and implements compliance with regulatory and policy requirements with regards to banking environment.
Ensures and oversees that the information in the banking core system is accurate and up to date.
Provision of constant fire and first aid training in the bank’s branch staff.Attendend several fire and first aid related workshops.
Mar 2012-Jun 2013 Family Bank Karatina Branch
Position: Branch Supervisor and Systems Administrator:
Duties & Responsibilities:
Supervised daily activities in operations, i.e. tellers, customer service and back office procedures.
Supported all operations involving; Cash repatriations, cash authentications, handling the treasury position and this ensured sufficient cash circulation.
Instructed Call over’s on back office postings and teller postings.
Jan 2009-Mar 2012 Family Bank (Meru Branch)
Position: Credit Officer
Duties & Responsibilities:
Carried appropriate Loan appraisals by monitoring, evaluating and disbursing micro-products, secured facilities as well as personal loans.
Received applications, evaluation, appraisals, and disbursements and followed up.
Provided daily PAR monitoring through aggressive loan recoveries, customer loan database maintenance, reports preparation and loan trends analysis.
OTHER EXPERIENCES
Bank Operations Officer/Teller : Family Bank Limited, April 2008 to December 2008:
Administrative assistant: internship: ALLAVIDA International. October 2006 to February 2007: Conducted administrative functions
Driving skills.
Trained first aider.
HOBBIES
Travelling
Sports
Reading informative literature and web research
Undertaking charity work.
REFEREES
JAYNE WANJIRU STEPHEN
Head of Operations
Family Bank Ltd
Tel: 072*-******
Email:ac7qba@r.postjobfree.com
Moses Kamau Kiruhi
Branch Manager
Family Bank Eldoret Branch
Tel: 072*-******
Email: ac7qba@r.postjobfree.com
Agnes Wangui Mwangi
Director
Pots delight ltd
p.o box 7012-00200
mobile:071*-******/073*-******
email:ac7qba@r.postjobfree.com
Mr. Patrick Chomba Wachira
Business Manager
Kenya Commercial Bank-Meru branch
Mobile: 072*-******
Email: ac7qba@r.postjobfree.com