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Administrative Assistant Customer Service

Location:
Buffalo, New York, United States
Posted:
November 18, 2018

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Resume:

Kristin Dominick

** ******** *****

Cheektowaga, NY 14225

Summary

Kristin has extensive experience working as Administrative Assistant.

Provide full administrative support to busy executive, handling phones, visitors, emails, calendar, travel, and day-to-day office management

Prepare reports, and presentations, and manage a variety of projects on a daily basis.

Worked with Skype, MS Outlook, Excel, Nautilus, Word, and many more of Fiserv’s software programs.

Responsible for a variety of responsibilities ranging from Customer Service, answering the telephones, scanning and faxing documents, making appointments, writing and quoting orders.

Handled the quarterly audit reports.

Created meetings in order to change up the team’s responsibilities like Wires, Balance Transfers, and Banco de Brazil.

Updated constant change of our ORG sheets and prepared and processed any documents and cash management change for our clients.

Proficiency using programs such as MS Word, Excel, PowerPoint and Outlook. Possesses at least 4-8 years in the field or have worked in a similar capacity.

This candidate must possess strong communication skills and be proficient in English. Must be highly organized, pro-active and a self-starter.

Accuracy and attention to detail is essential.

She has the ability to work with detailed information, prioritize tasks, be results oriented and have excellent organizational skills as well as the ability to work well under pressure.

She is able to maintain organized and accurate files.

Education

Associates in Liberal Arts and Science

Erie Community College - Williamsville, NY December 2003

G.I.S. (Geographic Information Systems)

University of Buffalo - Amherst, NY2004 - Not Yet Graduated

Computer Skills

Outstanding analytical, planning, problem solving, and interpersonal skills. Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint, etc.) Skype, Sametime, Banco de Brazil, Very experienced in Quick Books, Postini and Computeries (a construction software). Experienced with Trimble, Arc Map, Arc Catalog, and ESRI. Along with knowledge of OARS, Fieldglass, File Net, Citrix and Dart Attachment.

Professional Experience

IBM - Buffalo, NY

(Strict Contract Only)

January 2018 - May 2018

Administrative Assistant

In charge of the entire 12th floor's security and all employee badges and protocol.

Worked closely with my Manager and the Director on a daily basis and I took care of all meetings, invites, setup, and out of state IBM employees.

Coordinated all catering almost daily for all employees and for all big employee meetings that were very serious. In charge of all out of town guests, made travel arrangements, hotel and rental car services, etc.

Made sure every employee was taken care of and secured on a constant basis.

Used Sametime software to connect with all managers and all employees in the building and out of Sate/Country.

In charge of all office and coffee supplies for entire floor and was in charge of restocking supplies along with inventory.

Took care of all mail, packages, invoices and bills that came in and made sure each parcel went to the correct employee and was secure.

Scanned, copied, faxed and used telephone daily.

In charge of out of town Welcome and Visitors Packet for all employees and Managers.

Fiserv – Amherst, NY July 2017 – November 2017

(Strict Contract Only)

Cash Management Associate

Provides support and service for the cash management needs of business banking clients.

Ensures client retention and customer satisfaction.

Typically handles general accounts. Requires a bachelor's degree.

Reported to a manager or head of a unit/department on all client changes or de-converted clients.

Gaining exposure to some of the complex tasks within the job function.

Package daily Address Changes, Documents, Death Certificated, Live Checks that came into the mail, NOC'S, etc.

Sorted out over 600 checks daily and had to sort them in order of certain Clients and package them up and mail them to the correct Company.

I would ID hundreds of checks a day, then post them into our Fead system and process them and then at the end, I would have to add up the printed sheets and the checks to see if they matched and then scan all of the checks and process them all at the end.

I worked with Nautilus system daily and processed Banco de Brazil account papers into our Nautilus system and our Green Screen systems.

Created meetings in order to change up the team’s responsibilities like Wires, Balance Transfers, and Banco de Brazil.

Updated constant change of our ORG sheets and prepared and processed any documents and cash management change for our clients.

Worked with Skype, MS Outlook, Excel, Nautilus, Word, and many more of Fiserv’s software programs.

VanOrden Remodel - Buffalo, NY January 2004 – Present

Administrative Assistant & Office Manager

Managed the Administrative part of the office for many years and made sure employees conducted themselves and the Company properly and complied with any Policies and Procedures.

Responsible for internal control of the safe keeping of records, data and confidential documents within the Company; this also ensures organization throughout the Company.

Maintained organization within the Company; which allows excellent time management by my fellow colleagues and managers when locating information needed.

Responsible for a variety of responsibilities ranging from Customer Service, answering the telephones, scanning and faxing documents, making appointments, writing and quoting orders.

Fielded service and took estimates for clients.

Ordered supplies and had delivered supplies for jobs.

Handled all Customer complaints, questions and/or anything and everything the owner's requested.

Regent Contracting – East Amherst, NY January 2015 to January 2016 (Strict Contract Only)

Property Manager/Administrative Assistant

Provide full administrative support to busy executive, handling phones, visitors, emails, calendar, travel, and day-to-day office management

Maintain global calendar; schedule meetings and appointments.

Compose from dictation and prepare responses to correspondence and other inquiries as appropriate.

Prepare reports, and presentations, and manage a variety of projects on a daily basis.

Make sure all sub-contractor’s turn in Pay Applications on time and the follow the strict rules that follow build-outs and any work they complete and make sure any Change Orders and Lien Waivers are correct and processed in order for them to get paid on time.

Ensure all monthly expenses, utilities and invoices are paid and entered into a formulated system that helps view what each property is spending and if they are under or over the estimated yearly formulated expense sheet.

Ensure all property monthly rents are in on time and make sure the tenants follow their rent schedule for any changes in the monthly operating expenses.

Conduct research and prepare reports; research records and obtain information for other associates as necessary to perform assigned duties as directed.

Work with sensitive and proprietary information with discretion and confidentiality

Managed entire office alone daily while employees out of the office while it became extremely busy. Operate a variety of office equipment including a computer terminal, calculator, copier, scanner, fax machine, telephone answering equipment and others.

Liaison with various suppliers and monitor billing for Telecommunications Company, server provider and others as needed.

Handle and managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions.

Make arrangements for travel and accommodations for executives and staff.

Dashes Markets - Kenmore, NY July 2013 to November 2014

Customer Service/Cashier

Cashier in the Customer Service Department and made sure each Customer was completely satisfied and taken care of and properly cashed out.

Memorized daily price changes, weekly/daily sales, promotions in the store, produce and bakery codes, etc.

Resolved any conflicts Customers may have like price mistakes, scanning issues, and coupon discrepancies and making sure the Customers products were organized, handled properly and knowing that all products were secure and safe.

Maintained organization within the department; which allowed excellent time management by my fellow Colleagues and Managers when to locate information needed.

Attend to every Customer's needs and wants and give them an excellence experience allowing them to keep coming back.

Complied with all of Dashes Policies and Procedures, by using proper protocol in such events.

Citi - Getzville, NY July 2011 to July 2012

(One Year Strict Contract Only)

Compliance Analyst Assistant

Analyzed financial documents in accordance with compliance regulatory guidelines.

Searched and inputted documents into databases.

Responsible for internal control of the safe keeping of records, data and confidential documents within the department; this also ensures organization throughout the department.

Maintained organization within the department; which allows excellent time management by my fellow colleagues and managers when locate information needed.

Managed the location of confidential documents that comply with the SEC.

Responsible for the file management and securing of sensitive employee related data. Achieving this through establishing and implementing new processes to enhance existing data loss/theft security measures.

Handled the quarterly audit reports.

Assisted all analysts, processors and managers with daily tasks.

Assured all Citi employees' complied with the Employee Trading Policy (ETP) to ensure there was no insider trading with outside directorships, outside accounts, business affiliations, and outside investments.

Prepared RCSA documents and assisted the managers in internal auditing of Citi employees and seniors showing their involvement in outside activities.

Legal Services for the Disabled and Elderly - Buffalo, NY July 2010 to September 2010 (Strict Contract Only)

Paralegal/Administrative Assistant

Assisted clients in foreclosure to establish qualification for home loan modifications and programs.

Responsible for daily functions, set up appointments for clients to come in and discuss future court dates.

Contacted client's lenders to find out the status of their loan modifications, or what other documents the client needed in order for the lender to review them for a loan modification.

Attended court appearances with the attorneys and took notes on the cases.

Worked extensively with the Citrix program to assist the attorneys in daily activities and tasks.

The Notable Corporation - Buffalo, NY September 2009 to January 2010 (Strict Contract Only)

Sales Service Specialist

Specialist in the Business Forms department of the Company.

Responsible for a variety of responsibilities ranging from Customer Service, answering the telephones, scanning and faxing documents, selecting vendors, writing and quoting orders.

Build strong relationships with many customers and vendors.

Worked closely with all the salesmen, Customers, and Vendors to meet hands dates, and solved problems.

Adjusted to very quick changes along with rushed orders, orders that needed to be redone to meet the customer's needs and wants and met any deadline that may have been pushed up sooner.

Bank of America – Getzville, NY August 2008 to March 2009

Administrative Assistant/Loss Mitigation Specialist

Worked in the Loss Mitigation Department where my job consisted of various different tasks.

Responsible for mortgages that were in default, foreclosure, and short sales on homes.

Set up various loans, and worked with customers who were behind or unable to pay their mortgages.

Worked with Loan Specialists at Bank of America to try to set up various ways of different payment plans that would fit the customer's budget.

Drafted and worked with closing loans.

Imaged Short Sale Loans, along with foreclosures on a daily basis.

Extremely experienced with Microsoft Word, Excel, Office, etc.

Geography and Geographical Information Systems - Amherst, NY June 2006 to July 2008

G.I.S. Technician

Obtained a career in the field of Geography and Geographical Information Systems.

Applied my scholastic experience in a position where I had many tasks at hand for the entire Town of Amherst. I used Trimble technology and devices to survey the land. I surveyed weather issues, manholes, electrical issues, property damage, phone lines, etc. I would then Post Process the information/data I collected using the Trimble devices back at my office and used that data to send to FEMA and/or build maps for certain departments of the Town (TOA Police Dept. Engineering Dept. Senior Center, etc.)

Used data to create specific maps for select areas and sections of the town.

In charge of creating charts and maps for city planners and for the Town of Amherst Police Department.

Used this data to GPS outside and post process that information so it was available to send to FEMA.

Was in charge of installing weather radios for the entire Town of Amherst School Districts to prepare for any storms or any weather related issues that could cause the schools to close.

Used software like Arc Catalog, Trimble, Arc Map, and ESRI to create data on maps that helped out many departments in the entire town.

Assisted David Zaft from the National Weather Service in Buffalo and helped him update and gain more knowledge and GIS experience for his office.

Marotto's Restaurant - Kenmore, NY January 2002 to May 2007

Server/Bar Tender

Responsible for weekly inventory, served customers food and drinks, attended to their every want and need in order to exceed the customers expectation.

Made sure the customer's experience was an unforgettable one.

Darden Corporation - Casselberry, FL June 2000 to September 2001

Server/Trainer of Smokey Bones

Part of the team that opened the first Smokey Bones restaurant in the Darden Corporation.

In charge of training new staff members on the corporate rules, regulations and policies of the restaurant. Trained and showed new employees how to conduct their job in a responsible manner.

Responsible for customers wants and needs and made sure that their experience was unforgettable.

Was trained to be tested daily without knowing it and had to pass every Customer’s possible test by a 95% or higher and trained new employees.

Followed and complied with all Darden Corporation policies and procedures.

Groups:

National Weather Service in Buffalo, New York: (April 2006 – Present)

Volunteer for David Zaft at the National Weather Service and help David and his team update their GIS and GPS technology, allowing them to adapt, adjust and make any changes and/or updates with the software, policies and procedures. With constant changes in technology, it is vital they are operating at their full potential to ensure all predictions and any alerts or warnings are accurate. I also help the team with any issues and shortcuts to save valuable time.



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