MS. MELISSA TAYLOR Telephone: 604-***-****

#***-**** *** ****** ********: 604-***-****

Tsawwassen, B.C. V4M 4B5 ac7q9u@r.postjobfree.com

OBJECTIVE:

Seeking an Administrative position with a professional organization that will benefit from my experience, capabilities and positive work ethic

QUALIFICATIONS:

Typing speed of 55 WPM

Certified by Microsoft Office

Advanced telephone communication skills

Demonstrate proficiency in typing and grammar

Knowledge of customer service principles and practices

Use discretion while maintaining extremely confidential matters regarding clients and/staff

Excellent customer service/public relations skills in a high volume/fast paced environment

Flexible, dependable, punctual, courteous, professional, respectful of others

Strong organizational skills with ability to prioritize and multi-task

Friendly, outgoing, positive and professional attitude committed to excellence

Experience with Accounts Payable/Receivable

WORK EXPERIENCE:

Technical Support Representative

Roam Mobility November 2012 to Current

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet

Interact with customers to provide and process an information in response to inquiries, concerns, and requests about products and services

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Diagnose and resolve technical hardware and software issues involving internet connectivity, e-mail clients

Research required information using available resources

Follow standard processes and procedures

Identify and escalate priority issues per Client specifications

Redirect problems to appropriate resource

Accurately process and record call transactions using computer and designated tracking software

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled follow up calls to customers where necessary

Stay current with system information, changes and updates

Legal Secretary

New Westminster Crown Counsel

Surrey Crown Counsel (requested transfer) September 2001 – 2006

Worked the “In Custody” desk

Handled all front desk requests and telephone inquiries, maintained office supplies

Created, maintained and updated accused files by inputting on computer system (Justin and Cornet) in a timely manner

Daily interaction with Crown Counsel Staff, Probation Officers, Police Department Staff and Defence Counsel

Created “Informations” to be sworn by the Justice of the Peace as well as several different types of legal documents, ex; Applications to change or vary bail, waivers, Conditional Sentence Orders

Assisted accused with filling out proper forms for the court registry

Opening /sorting and disseminating all mail for the “Crown” department

Receptionist (then promoted)

Administrative Assistant (promoted)

Investor Relations Assistant

Pacific Amber Resources, Ltd. (VSE:PCR November 1994 – October 1998

Reception, then turned into Administrative Assistant then promoted to Investor Relations

Later promoted to Investor Relations Assistant

Mail outs of over 3,000 contacts internationally

Maintained database of contacts using “Act” software & “Excel” for over 5,000 contacts

Typed Legal Documents, Cold calling to potential investors

Handled bank deposits of over $500,000 on a monthly basis

Organized conference calling for President and potential international investors

Put together “Corporate Packages” for mailing to potential investors

Spoke to private investors/brokers daily and gave updated property information regarding our Gold Mine in Jakarta, Indonesia on the Kalimantan Gold Belt

VOLUNTEER EXPERIENCE:

Customer Service Representative

St. David’s Anglican Church

Made phone calls and provided Customer Service to the Parish List

Assisted in organizing group functions

General Office duties.

EDUCATION:

ST. JOHNS AMBULANCE CERTIFICATE

Emergency First Aid for Industry, OFA Level 1 Equivalent

MICROCOMPUTERS/ACCOUNTING CERTIFICATE/MICROSOFT UPGRADES

Word, Excel, Outlook, Powerpoint

Issued at the Halton Business Institute, Burlington Ontario

DENTAL RECEPTION CERTIFICATE

Vancouver Community College

HIGH SCHOOL DIPLOMA

South Delta Senior Secondary

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