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Manager Customer Service

Location:
Ciudad Juarez, Chihuahua, Mexico
Posted:
November 21, 2018

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Resume:

Profile High Potential & bilingual Industrial Engineer with a Master’s Degree in Quality Systems,

Certified Green/Black Belt with 22 years of solid background in quality operations and technical expertise as: Quality Systems Manager (Regional/Divisional Level); APQP Manager (Divisional level); Quality Control Manager (Plant level); Customer Service Engineer and Quality Control Supervisor. In depth knowledge of Customer Audits, Hands on experience in NPI, transfers and Plant Start ups

Education Instituto Tecnológico y de Estudios

Superiores de Monterrey, Ciudad Juarez

MASTERS DEGREE IN QUALITY SYSTEMS &

PRODUCTIVITY, 2004 – 2008

Relevant Courses:

QUALITY CORE TOOLS ITESM DIC 2012 JAN 2013

CERTIFIED PROCESS AUDITOR VDA 6.3 PLEXUS MEXICO 2012

ISO 9001:2008 LEAD AUDITOR/TS16949 PLEXUS MEXICO 4/2011 to 4/2012

TS16949 / ISOIEC17025 INTERNAL AUDITOR PLEXUS MEXICO April 2004

SIX SIGMA BLACK/GREEN BELT LEAR CORPORATION April 2003 – 2004 Key Skills Office

Skills:

Office Management

Role Model Leader

Team Leader

Spreadsheets/Reports

Develops Talent

Takes Accountability

Executive Reports

Customer

Responsiveness

Computer

Skills:

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Access

MS Project

FileMaker Pro

Windows

Experience

Plant Quality Manager at Lear Corporation

May 2014 – Present

Improved quality performance, Best TPPMs Plant performance in 2014, 2015 & 2016; current customers (Ford, VW, GM, BMW, MERCEDES)

Assure flawless launches of new products/transfers, poke yoke validations, process & product release

Regional/Divisional Quality Systems Manager at Lear Corporation January 2005 – May 2014

Maintain full responsibility for creating and managing Quality Systems initiatives that increase quality levels within multiple organizations

APQP and Quality Control Manager at Lear Corporation January 2000 - January 2005

Maintained full responsibility to achieve full Product Part & Process Approvals & creating and managing initiatives that increases tooling money recovery within multiple organizations

Initiate the organization from zero, defining the structure of the department, goals, manning, training, hiring, preparing SWI, Quality Satisfaction Cycle,

Successful New Plant and product Launches using APQP tools as well as GP-12 with plant staff involvement/commitment

Quality Assurance Coordinator at Delphi Automotive – VEFSA September 1994 - December 1999

Lead quality assurance activities like quality control, APQP, customer service, etc.

Represent plant at Customer facilities leading onsite support in case of launches, mayor engineering changes, new products, customer issues A. Angelica Sanchez

Mision de San Antonio 8953

Mobile: 526*********

ac7q8s@r.postjobfree.com



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