Sign in

Customer Service Security

Montreal, Quebec, Canada
November 21, 2018

Contact this candidate



November *

th, ****

Subject: Looking for a new opportunity in IT.

To the Human Resources Department

Dear Sir or Madam,

A passionate and motivated IT professional, I am writing to submit my application for a position in your company. I believe the skills and experience I’ve obtained over the years would make me an excellent candidate for the position. Enclosed is my resume that will tell you more about my qualifications and my professional profile. I hold a Master’s degree in Information Systems Security from Concordia University and a Bachelor’s degree in Computer Engineering and I have worked for several years as a technical support officer where I was responsible for monitoring all network activity and investigating any potential issues. I was also in charge of administrating and maintaining Linux and Microsoft Windows servers. I demonstrated excellent technical skills in applications development using a number of tools like Java, C, C++, C#, SQL, HTML5, PHP, etc. Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate analytical and project management abilities, I excel at keeping systems running at peak level of performance efficiency and safety. During my employment history, I have been exposed to countless situations in which I have been able to respond in a quick, professional, productive and courteous manner. I have extended experience in customer service, am capable of working alone and as part of a team, thrive in a detail-oriented environment and cope well under pressure and deadlines. I have always demonstrated hard work, commitment, and discipline which have allowed me to grow both personally and professionally.

Comfortable in collaborative and independently-driven roles, I am an organized and motivated professional with refined analytical and critical thinking skills and I can adapt comfortably to meet evolving priorities and emergent issues. I enjoy working in goal-oriented environments which require a special level of detail. I am very well versed in communicating with people and establishing rapport.

Should these characteristics and a solid work ethic be a good fit for your company, I would look forward to an opportunity to discuss my qualifications in more detail. Until then, I thank you for your time and consideration and look forward to hearing from you soon. Sincerely,

Nassr Al-Dahabreh




438-***-**** 1650, Lincoln Avenue, Montreal, H3H 1H1 Career Objective

Seeking for a tech savvy environment where I can exhibit my technical knowledge and client interfacing skills in a challenging position, so we achieve measurable results and accelerate the firm’s business growth. I am also expecting to gain further experience while assisting the needs of information technology, and promoting the reputation and productivity of the firm which supports innovation and career development in a friendly environment.

IT Certifications

• CISCO CERTIFIED CCNA Routing & Switching (Cisco ID No. CSCO11780215)

• CISCO CERTIFIED CCNA Security. (Cisco ID No. CSCO11780215)

• Microsoft Certified Technology Specialist Windows Server Active Directory (Certification No. E892-5451) Computer programming Languages

• Strong knowledge of object-oriented programing.

• Have very good skills in application development tools using C, C#, C++, .Net, JAVA, HTML5, Cascading Style Sheets (CSS), Php, SQL.

Personal Skills

• Excellent written and verbal communication skills.

• High interpersonal skills.

• Detail-oriented and highly motivated.

• Strong ability to work calmly in complicated situations.

• Initiative, and great team player with a focus on the success of the organization and business.

• Flexible to work with minimal or no supervision according to the standards of the organization.

• Follow and execute the orders, and technical procedures from top level management with full dedication.

• Ability to read, analyze, interpret technical manuals professionally.

• Demonstrated understanding for the best solutions and practices of industry. Experience

• Personal projects Dec. 2016 ــــPresent

• Track new technologies in IT industry by joining online courses like (

• Conduct an academic research that involves investigating the effectiveness of the current security insurance plans in the IT market. And defining the optimum value of money to spend by the private firms in IT security sector with the consideration of the governmental spending in the same sector.

• Attended Master of Engineering program (MEng), Montreal Sept.2014 ــــNov. 2016

• Princess Sumaya University for Technology, Amman-Jordan Oct. 2011 ــــAug. 2014 3

Technical Support (Autonomous – Tech LEVEL 1, LEVEL 2)

• React to incoming tickets recorded by the Open-Source Ticket Request System (OTRS) using email, phone, or helpdesk dashboard.

• Manage the incoming tickets and document the actions and resolutions performed.

• Assist with the security of the devices of endusers by installing sufficient Antivirus like Avast or other security products of Kaspersky.

• Assure privacy when connecting to private networks by installing virtual private network (VPN) applications like CyberGhost VPN and Hotspot Shield on the devices of end users.

• Support the help disk team when providing solutions and services to the endusers like installing and maintaining Microsoft products, that includes Microsoft Office packages, and Microsoft windows operating systems like Windows 10.

• Support and administrate Joomla (Content Management System); a web application framework for publishing online applications.

Computer Network Setup & Management

• Subnetting & Supernetting for IPv4.

• Maintaining the settings of the internal network on the devices of end users.

• Configuring and troubleshooting TCP/IP suite; layers and protocols.

• Troubleshooting network connectivity using ICMP.

• DNS lookups & troubleshooting.

• Configuring NAT (Network Address Translation).

• Configuring static and dynamic routing.

• Configuring routing protocols like RIPv2, OSPF, EIGRP on CISCOG2 2900 routers (Integrated Services Router (ISR)).

• Setup and configuring VLANs on CISCO Catalyst 2960 switches & manage the physical ports.

• Configuring access control lists (ACLs).

• Assist with the security of computer network by encrypting all access passwords on network routers, and configuring port security and DHCP snooping on the switches of the network.

• Setup and configuring the active directory on Microsoft Windows server 2008 R2.

• Virtual box installation & setup (Oracle, Microsoft). Linux Systems Administration

[Fedora, Red Hat Enterprise Linux (RHEL), SUSE Linux Enterprise, CentOS] Essential – LEVEL 1

• Installing Linux with hardware considerations.

• Installing and upgrading linux using kickstart tool.

• Configuring the boot loader; GRUB.

• Managing users and Groups.

• Setup and configure quotas for the user accounts.

• Package and application management using rpm, dpkg, and yum tools.

• Managing system processes using command line tool like kill,etc. 4

• Monitoring system performance using command line tools like top, ps, etc.

• Managing file systems.

• Managing SWAP space.

• Configuring printing.

Intermediate & Advanced– LEVEL 2, LEVEL 3

• Troubleshooting system boot Problems using dmsg tool and Linux Kernel Crash Dump (LKCD) package.

• Configuring logs and monitoring system alerts.

• Configuring RAIDs; (software & Hardware).

• Schedule operations using at, batch,Cron.

• Configuring Xinetd services.

• Set load balance using command line tools like nice, kill, etc.

• Customizing, compiling, and upgrading system Kernel.

• Loading and installing linux kernel modules.

• Configuring firewall in linux using iptables.

• Configuring remote access tools like SSH, telnet, and ftp.

• Installing and configuring Samba server.

• Installing and configuring Apache Web Server.

• Installing and configuring DNS, DHCP servers.

• Installing and configuring NIS, NFS, FTP servers.

• Managing hard disks using Logical Volume Manager (LVM).

• Monitoring disk space & memory usage.

• Monitoring CPU utilization.

• Performing system backups.

• Shell scripting.

• PERL scripting.

Academic Background

• Master’s degree in Information Systems Security (2014-2016), Concordia University,CGPA:3.91/4.3.

• Bachelor’s degree in Computer Engineering, Jordan University of Science and Technology. Interests

• Cloud Computing Security, Database Security, Bitcoin, Computer Network & Cyber Security.

Contact this candidate