AMINA DAHIR

** ********* ** 647-***-****

Etobicoke, ON M9V 2Z1 ac7q7y@r.postjobfree.com

CAREER OBJECTIVE

Seeking a position in the field of Customer Service/Administrative, where my interpersonal skills and professional background can be utilized to its full and growth oriented company that provides rewarding responsibilities and prospective for advancement.

SUMMARY OF QUALIFICATIONS

Excellent oral and written communication, as well as interpersonal skills

Proven record as a top sales performer and excellent customer service skills.

Strong computer knowledge including MS Word, Excel PowerPoint, Email and Internet

Results oriented individual with meticulous attention to detail

Takes initiative to improve work environment for self and others

Skilled at remaining calm and poised in all customer service situations

Superior work habits including reliability, dependability and honesty

Also done duty of cashier in various areas such as returns, imposed store policies, purchasing, returns etc.

Experienced in creating a professional, pleasant and welcoming atmosphere, as well as possessing strong leadership skills

Fluent in English and Somali

RELEVANT WORK EXPERIENCE

CBS International Canada

Mar 2018 – June 2018

Filing/Data Entry Clerk

Data entry

Scanning, filing, and uploading documents

Updating information in Excel

Organizing and moving filing boxes

Uploading documents to various databases

Any other ad-hoc administrative duties

WSP Canada Group Limited

Nov 2017 – Jan 2018

Receptionist

Answered all incoming calls and direct and/or provide information as required

Booked meetings on outlook

Received, opened, sorted, stamped and distributed mail

Provided administrative support to all departments as needed

Typed, formatted, photocopied, faxed and emailed documents

Coordinated outgoing and incoming courier shipments; reconciled courier invoices with delivery slips

Great West Life Realty Advisors 2013-2017

Tenant Service Coordinator

Maintain property information to ensure tenant contacts and contractor information is up to date

Send tenant correspondence and building information to tenants as needed

Prepare new tenant welcome packages

Assist in coordinating tenant appreciation events

Administer tenant surveys and provide response reports to Director of Property Management for review

Managing the construction company that would do work on any tenant’s space

Preparing quotes (egg. Plumping, dry wall, etc.) with numerous construction companies

Prepare standard contract forms for review and signature by property managers

Create and maintain organized paper building filing system and purge as needed with direction of the Director of Property Management

Receive tenant calls and input service requests into work order system and dispatch to field personnel

Check N Go Payday Loans, Columbus, OH 2011-2012

Customer Service Representative

Processing customer loan applications

Answering customer inquiries regarding loan

Opening and closing of the store

Product offerings, assist in the daily upkeep up of store premises

YMCA Employment & Newcomer Programs, Toronto, ON

Summer Jobs Service Recruiter 2010-2011

Assisted students with their summer job search

Coordinated job fairs and job interviews for students

Worked with many different employers and assisted them with the recruitment of students for summer positions

Facilitated ‘Connecting Students to Jobs’ workshop on a weekly basis providing numerous information

Maintained all employer files in an organized manner, according to Employment Ontario standards

Used tact and diplomacy when dealing with challenging situations ensuring a favorable outcome

Rayjac Electronics, Toronto, ON 2009

Admissions Receptionist

Responsible for making presentations, as well as doing normal administrative duties

Scheduled and confirmed appointments (interviews) – tracked employee hours (set schedules, logged hours) - maintained accurate hard and soft copy filing systems

Placed/fielded 300+ calls daily in fast-paced call center environment promoting hotel/resort holiday packages, internet services, financial services, business directories and cell phones – recorded call information (hard and soft copies)

Sorted files in a proper manner and arranging them as required.

Tommy Hilfiger, Toronto, ON 2007-2010

Cashier/Sales Associate

Provide quality customer service in a high-paced setting

Process credit, cash and debit transaction with attentiveness for accuracy

Assisted customers by bringing them to the appropriate size

Greeting customers and promoted the sale of the week

Trained in new employee’s on cash and sales strategy’s to improve sales stock

American Express, Toronto, ON 2007

Inbound Customer Service Agent

Worked in the American Express Canadian inbound and outbound call center

Provided first class customer service and resolved customer complaints with ease and professionalism

Activated Card Member’s cards

Updated client information regularly

Dealt with lost or stolen cards and various other card inquiries

Successfully encouraged Card Member’s to upgrade their card

EDUCATION

York University, Toronto ON 2012-2017

North Albion Collegiate Institute, Toronto, ON 2008

REFERENCES AVAILABLE UPON REQUEST

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