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Customer Service Electrical Engineer

Land O' Lakes, Florida, United States
November 20, 2018

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***** ****** **** ***** * Lack, Tampa, Florida 34638, 1-813-***-****. SUMMARY: Professional Maintenance Analysis United States Military-ambassador. Contributed to the success of Electrical Engineer, Signal, and Electronic Ordnance Military Branches. War/Retired, Senior Advisor (cared, supervised, developed, trained, evaluated, oversaw, compiled, and learned). Willing to move-USA Citizen, authorized to work in the US for any employer. TS/SCI Clearance- Bilanguage: English – Spanish Fluently. Strong communicator, problem analysis, and decision making.


Emergency Disaster VOIP/CCTV Anti-terrorism Physical Security Operational Analyze Microsoft Office App Transportation Movement Officer J-Readiness Trainer Network/Security Cardio Resuscitation Building Manager Typing 40 wpm Wireless integration Radio Amateur AWS EXPERIENCE: United States Forces Army

Operations Analysis 201606 - 201710 8th Army Humphreys, South Korea Trainer Coordinator 201506 - 201606 35th Air Defense Artillery Osan, South Korea Manager 201406 - 201506 210th Field Artillery Casey, South Korea Maintainer 201210 - 201406 353rd Regiment Ft Polk, La Movement 201101 – 201209, 19th Sustainment Taegu, South Korea Administrative 200907 - 201101 194th Sustainment Humphreys, South Korea Electronic Service 200708 – 200906 10th Special Forces Group Fort Carson, CO Network maintainer 200107 - 200707 1st Signal Organization Seoul, South Korea Accomplishment:

Serviced Federal and industrial equipment in the area of maintains problem analysis, training, and preparedness, standardize operations, which played an essential role in productivity completed 100% job.

Researched, analyzed, and reported transformation and deactivation operations with 100% accuracy; awarded a Certifications of Achievement and two Foreign Command Coins for outstanding commitment.

Assisted with plans, development, implementation, and evaluation of Maintenance, Repair, cost, as well as operations programs exceeded all critical tasks in the theater of operations successfully.

Safeguarded an Operations and Integrations Cell contingency plan conference room, ensuring systems and operators readiness that developed high levels customer satisfaction and expended 100% logistics operations.

Planned, prepared, executed, evaluated, and corresponded w/higher offices and stockholder on OPORD, WARNO, FRAGO orders relate to issue and solution, as well as suspense that enhanced 90% plan success.

Tracked and synchronized plan deliverables for crisis actions, Reports, a secure Video Teleconference room and follow up with a plan of activities to solve issues(s) corrected 100% obstacles on time to delivery.

Trained personnel on equipment operation and automation systems, coordination and distribution, and implementation of lifecycle services that aided a faster solution to grow productivity and data.

Delivered full integrity of people and equipment services data with helped 3,000 non-combatant evacuations reported 100% completion plan with no loss, awarded the Army Commendation Medal Award.

Reviewed and corrected operations and taskings reports before approval, allowing decision makers to have time to make other policies that significantly impacted broadcasting work priorities 95% earlier.

Enforced safety standards conducting vulnerability assessments relate to unauthorized access and classify material that implemented alertness protocol vital to operations success achieved zero leaks and access.

Qualified in several certifications and used given skill to assist the agency in training on readiness requirements that helped the agency to be recognized by the Department of Maintenance w/ the Maintenance Excellence award.

Resolved all operational issues by reorganizing eight shops strategic and standard operations procedure that quickly deliberated 100% quality of work and customer service satisfaction.

Took part in team meetings, helped synchronize services, workforce, and supplies issue by addressing a solution to each problem quickly reduced equipment backlog by 80%.

Volunteered hours on the Homeless Church programs that built critical competencies and valuable training directly to over 100 employees: awarded the Commander CUP for a positive environment.

Required employees to meet the requirement above standard, reliable and trustworthy to perform duties scope and responsibilities, awarded the safety ribbon for achieved 100% w/no crime.

Developed, delivered, and evaluated training in classroom-based on the lesson plan, which significantly improved over 500 personnel progressing in through military rank, leadership, and management skills.

Maintained agencies with all hazards, quick response, and smoothly incidents recovery with care and determination awarded a Meritorious Service Medal for a job well done.

Adapted to irregular work hours, work at locations, and travel as required in support of emergency operations given task and orders, at any physically and challenging conditions: veteran war combat with high merits.

Assisted with research, analyzing, and preparing reports that pertain to emergency training; awarded ARCOM for non-combatant evacuation.

Developed technical guidance and scheduled workers priorities, maintenance events, and shop stock restoring customer service equipment readiness faster boosted production, saved time and cost.

Planned for over 1,045 maintenance hours to deliver over 16,000 of excess properties items, valued over

$66,870K back to the Army supply system, awarded the Army Maintenance Excellence outstanding support.

Managed Force Protection procedures on equipment, network systems, facilities, and buildings mitigating vulnerabilities to zero, proven during Department of Army Annual Credential inspection.

Improved administration actions during meetings therein replaced misplace documents and updated database for accuracy that raised 100% staff morale and quick document approval response.

Collected, analyzed, and Initiated Control Operations procedures supporting requirements during crises security, corrected crisis faults information and data reports related to disasters or crises steps previously uncorrected.

Facilitated communications systems, equipment, and material for command and control and work priorities that achieved the environment desire quicker, cost less, and with no interruption.

Maintained digital and hard copy publications stack related to work operation maintenance, administration and resource management that enhanced procedures and capabilities during a lengthy period power outage.

Supervised building maintenance and construction managing readiness above Army directive standard awarded an AAM award for meeting building annual inspection. EDUCATION

Bachelor’s in business Methodist University, NC Completed on 12 Dec 2012 Associate of Science Fayetteville Community, NC Completed on July 1997 Electronics Technology Metropolitan Institute, PR Completed on June 1984

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