Marjorie L.Darcy

SUMMARY:

I have been working as a Optician since before graduating from high school in 1985. I have experience in all facets of Ophthalmic Science, Optical Store management in addition to Extreme Customer Satisfaction training. Patient care and education are my main priorities. My resume highlights my numerous skills in addition to my 32 years of Dispensing/Technician experience.. PROFESSIONAL EXPERIENCE:

January 2017 to October 2018:

Eyekrafters Medical Optics South Plainfield, NJ 07082 908-***-****

My days consisted of everything from the in house finishing work to working with the two doctors to insure their patients receive the best devices for their individual visual needs. I reorganized the procedures of the dispensary and lab to allow for a much more cohesive and organized job flow thus keeping up with the ever growing new patient base brought in by the addition of a second doctor.

I was instrumental in all insurance submissions and benefit interpretation, lab organization, job flow, follow thru and patient information.

SKILLS USED: Finishing work ~ Lab Management ~ Ophthalmic Dispenser ~ Creative Problem Solving ~ Equipment Mechanic ~ Spectacle Mechanic ~ Lens Educational Instructor ~Fashion Consultant ~ Inventory Management ~ Data Entry ~ Lab Liaison. ~ Stock Clerk ~ Doctors Consultant~ Conflict Resolution Expert ~ Mechanical Engineering ~ Patient Advocacy ~ Adult Education

April 2016 - September 2017:

Pearle Vision/Jeteye Optical/Dr.Randy Nissinoff O. D. Toms River NJ,08753 732-***-****

I was the primary Licensed Optician / Lab Manager between two stores, Iselin and East Brunswick NJ. Originally hired on as part time, my position grew to full time in only a matter of weeks. I was in charge of all the finishing work, verification of spectacles, lab order tracking and job flow management, inventory and accountability for all needed items required to run the lab, refurbish customers spectacles, and maintain adequate supplies in both stores. As the licensed Optician my responsibilities also included the diagnoses of patient complaints, I served as their liaison to work with their doctors in each locale to deliver the highest quality of patient care possible. My practical and common sense approach to problem solving allowed me to fix and/or convey the issues simply and concisely to all parties involved. I was also in charge of all the routine and most non routine equipment maintenance and repairs. My past experience as lab/store manager gave me the insight and knowledge to know which equipment repair tasks can be done in house and when to call an outside service tech.

SKILLS USED: Finishing work ~ Lab management ~ Dispenser ~ Creative Problem Solving ~ Equipment Mechanic ~ Spectacle Mechanic ~ Lens Educational Instructor

~ Fashion Consultant ~ Inventory Management ~ Data Entry ~ Lab Liaison. ~ Stock Clerk ~ Doctors Consultant~ Conflict Resolution Expert ~ Mechanical Engineering

~ Patient Advocacy ~ Adult Education

February 2014 - February 2016:

Millennium Eyecare LLC. Freehold NJ, 07728 732-***-****

I was hired as the primary Licensed Optician for this companies Hightstown NJ branch. I was in charge of inventory management for this location as well as all inventory transfers and special manufacturing orders and the reordering and stocking of all supplies needed. Daily paperwork and accountability for all monies at the end of the day were also a standard part of my job. I streamlined and organized the lab area. I was instrumental in upkeep and maintenance on all of the office equipment. I fixed everything from spectacles to printers, lensometers and edgers.

Skills Used: Finishing work ~ Dispenser ~ Creative Problem Solving ~ Spectacle Mechanic ~ Lens Educational Instructor ~ Fashion Consultant ~ Inventory Management ~ Data Entry ~ Lab Liaison. ~ Stock Clerk ~ Doctors Consultant ~ Conflict Resolution Expert ~ Mechanical Engineering ~ Patient Advocacy ~ Adult Education.

November 2013 - February 2014:

Lenscrafters/Luxottica Inc. Princeton NJ, 08540 609-***-****

I divided my time between the Market Fair location and the branch in the Raceway Mall in Freehold NJ. Responsibilities included repairs, sales, dispensing and diagnoses of customer satisfaction issues. SKILLS USED: Spectacle fitting ~ Spectacle verification ~ Diagnosis of patient complaints and concerns regarding their prescriptions. ~ Direct communications with the patient's Doctor ~ Retail sales ~ Customer service ~ Data Entry Specialist ~ Tracking and Notification of customer orders ~Spectacle dispensing

~ Spectacle repairs ~ Computer knowledge

April 2013 - November 2013:

US Vision/Boscov's Optical Toms River NJ 08753 732-***-****

I was hired on as manager with all the duties of running a busy retail establishment inside of a host environment. I was responsible for communication and relations with host store manager as well as their employees, promotional supervision both inside and outside the store. I hosted weekly sales driven events which involved close dealings with Boscovs patrons and host employees. I was instrumental in recruiting the young O.D. This location his secondary location in addition to his military career obligations and practice there. SKILLS USED: NJ Licensed Optician ~ New Associate Training ~ Corporate Branch Management ~ Retail sales ~ Adjusting, repairs and dispensing ~ Diagnosis and correction of visual complaints ~ Physician Recruiter ~ Physician Liaison.

November 2002 - March 2013:

National Vision Center Princeton, NJ 08540 609-***-**** or 1-800-***-**** choose menu option 5 for details.

I was accountable for all aspects of managing a retail chain store in addition to the optical skills and tasks that are a routine part of all Opticians work days. I was in charge of new employee training for my location. I was also responsible for the hiring, training and daily supervision of the apprentices. I had the privilege of supervising two 5apprentices that successfully obtained their State Licenses. My store achieved and maintained one of the lowest remake percentages in the country. I increased my stores retail revenue by 350%, controllable contributions by 400% and employee retention by 100%. SKILLS USED: Lab Management ~ Finishing work ~ Adult Education ~ NJ Licensed Optician ~ Corporate Branch Management ~ Retail sales ~ Spectacle adjusting ~ Spectacle repairs ~ Spectacle dispensing ~ Employee relations ~ Diagnosis and correction of visual complaints ~ Extreme Customer Satisfaction skills ~ P&L interpretation ~ Employee scheduling ~ Host store relations ~ Associate relations ~ Crowd Control ~ Payroll ~ Termination and Hiring ~ Associate Trainor ~ Employee Performance reviews ~ Doctor relations ~ Lab Management ~ Order tracking ~ Patient Communications ~ Managed Care submissions ~ Managed Care verifications ~ Budgetary accountability ~ Promotional Supervisor and Marketing Manager ~ Community Outreach liaison ~ Inventory Specialist

REFERENCES:

Nancy Alleva - NJ Licensed Optician - 267-***-****-mobile

Dr. Isaac Bak O.D. - Optometrist - 609-***-****-work

Dr. Jay Rosin M.P.H., M.D. - Ophthalmologist - 301-***-****-mobile