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Customer Service Administrative Assistant

Milwaukee, WI
November 20, 2018

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Gladys Colon

Milwaukee, WI *****



Medical Administrative Assistant with extensive hands-on experience in providing administrative support to complex medical groups and health clinics. Skilled in managing front office functions, including customer service, patient appointments, billing and collections, and records management. Success in optimizing delivery of care by automating charting systems and continuously measuring performance metrics. Seeking to take next career step in health administration with a respected organization dedicated to providing high-level care to diverse patient populations.

Core Qualifications:

EMR and EHR Management

Program Management

Workflow Optimization

Schedule Management

Medical Terminology

Performance Metrics

Accounts Receivable and Insurance Billing

Staff Development and Coaching

Work Experience:


BD Medical - Franklin, WI November 2006 to Present

Utilize knowledge of mathematics, chemistry, and pharmacology to efficiently fill syringes.

Ensured strict standards, appropriate work safety, and quality according to OSHA.

Follow GMP's and SOP's to properly gown for working environment.

Manually apply tip caps to fill syringes

Use interpersonal skills to work, and communicate with others in a team.

Administrative Assistant-Quality Control

Vesta Inc - Franklin, WI November 1999 to August 2005

Managed all front office activities to optimize facility workflows and patient management and provide comprehensive administrative support clinical and office manager, including appointment management, billing and collections, office administration, and customer service.

Addressed and responded to incoming/outgoing calls and correspondence.

Created and maintained confidential patient files; implemented EHR systems to automate patient records management.

Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists.

Files, maintain spreadsheets, documents, records and reports.

Answered telephone and electronic inquiries and forward telephone calls and message to appropriate person.

Sort, distribute incoming mail and provide general clerical and administrative support.

Greeted visitors, determine the nature and dealing and send visitors to correct person.

Inspect medical Equipment and collect data

Schedule and accompanied clients to medical appointments.

Record results making sure products passed at 100% accuracy

Understand GMP and company policies in an unsupervised setting

Open and distribute incoming regular and electronic mail and others

Setup and uphold manual and automated information filing systems.

Use customer service skills to communicate information

Certified Nursing Assistant

Christopher East - Milwaukee, WI April 1995 to September 1998

Take vital signs (temperature, blood pressure, and respiratory rate).

Provide direct patient care such as assisting with bathing, eating, dressing, and walking.

Collect specimen for tests

Used attentive, customer service, patience, and sympathetic skills with patients and family members.


Certified, Medical Billing and Coding

Milwaukee Area Technical College - West Allis, WI 2007


Microsoft Office Suite

File Management

Report Writing


Typing: 20-25 WPM

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