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Customer Service, Data Entry

Location:
Ottawa, Ontario, Canada
Posted:
November 20, 2018

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Resume:

Ibrahim Elmi

ac7q6w@r.postjobfree.com

819-***-****

Ottawa, On K1Z 6K2

To find a challenging and rewarding position where I can further develop myself professionally and assist the organization to achieve its objectives.

Highlights of Qualifications:

•Bilingual business specialist with sales and service support experience, excellent customer service skills, data entry and telephone support experience.

•Knowledge of financial products, capital markets and treasury financial instruments.

•Team player who builds working relationships easily with coworkers and supervisors alike.

•Detail-oriented worker with good organization skills and can set goals and work efficiently with minimal supervision.

•Experience in different business development approaches such as online marketing and sales methods including affiliate marketing and focus groups, pay-per-click advertising.

•Strong knowledge in MS Office (Word, Excel and PowerPoint) and general business skills, including a good understanding of accounting and financial principles.

Work Experience

Costco Ecommerce Division - Costco.ca Aug 2018 – Present

•Use A Variety Of software to Help Customers who were having issues with getting their orders completed on Costco.ca

•Guided elderly members to navigate the site and place an order

Photographer / Cinematographer / Editor - Pixelmi Films - April 2016 – Present

•Met with potential client to show them my work portfolio and then confirm bookings

•Shot Beautiful weddings and events photography and videos using states of the DSLR cameras

•Edited the contents of the events using the latest Adobe Creative Cloud Softwares, including Photoshop, Premiere Pro and After Effects

•Communicating with the customers using Office 365 and Microsoft Onedrive for the initial delivery of the Pictures and Videos

•Burned the Edited Videos on DVD/BluRay and delivered the Final Pictures On USB Drive or DVD ROM

Customer Service Representative – Cash 4 You Corp - July 2017 - Dec 2017

•Helped customers cash their pay/gov. cheques

•Calculated debit, cash and gift cards sold at store from opening and closing

•Deposited transacted cheques in person at the bank & via a private online portal

Photographer / Cinematographer / Editor - Pixelmi Films - April 2016 – July 2017

•Met with potential client to show them my work portfolio and then confirm bookings

•Shot Beautiful weddings and events photography and videos using states of the DSLR cameras

•Edited the contents of the events using the latest Adobe Creative Cloud Softwares, including Photoshop, Premiere Pro and After Effects

•Communicating with the customers using Office 365 and Microsoft Onedrive for the initial delivery of the Pictures and Videos

•Burned the Edited Videos on DVD/BluRay and delivered the Final Pictures On USB Drive or DVD ROM

Technical Support Agent - AppleCare / Concentrix - Jan 2015 - Sept 2016

•Took calls as part the AppleCare IOS group

•Guided customers through troubleshooting Steps to repair IOS devices –

•Referred customer to a nearby Apple Retail Store

Customer Service Rep - On Call Centre - December 2013 - December 2014

•Answered after Hours calls for numerous business

•From alarm companies, to snow removal establishment

•Sent customer request to either the on call night staff or to the office for the next business day

•Escalated calls depending on their level of urgency

Business Analyst - Khadar Consulting - October 2009 - November 2010

•Prepared internal reports and analysis using computer generated data

•Summarized and presented to senior management in their preferred format

•Helped in the development of project plans, timelines and budgets for individual

•projects Assisted in the organization and logistics of business development events

Canvassing Officer - World Vision - April 2008 - August 2009

•Provided information to members of the public to help them understand the cause and the purpose of our mission.

•Asked and answered precise questions to overcome financial and moral objections.

•Handled and recorded donator's information securely in a software to place a sponsorship request

Technical and Business Support Agent - Bell Internet - Apr 2005 - Aug 2006

•Troubleshot customer's modem and help them to get back online

•Optimized client's windows Pcs to help them remain virus free

•Configured member's Outlook to help sync emails on their device

•Used multiple software to diagnose connection and track call inquiries

Survey Administrator - Opinion Search June 2004 to February 2005

•Surveyed people on their views and opinions about a variety of topics to be used to determine a marketing strategy for companies

•Compiled and reported all comments to file them for analysis

•Kept a positive professional attitude even with irate customer in order to finish the required task

EDUCATION

Graduate Diploma - Algonquin College

•Small and Medium Enterprise Management – Jan 2010 To May 2011

High School Diploma

•St-Lawrence College - Ottawa, ON 2004 to 2008



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