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Customer Service Accounting

Location:
Val-des-Monts, Quebec, Canada
Posted:
November 20, 2018

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Resume:

Xiang Zheng

***, *** ** ********

Gatineau, QC J*J0J7

Telephone (Home) : 819-***-****

(Cellular): 819-***-****

Email : ac7q5m@r.postjobfree.com

OBJECTIVE

To obtain a reception job where I can use my bookkeeping skills and accounting background to an organization’s benefit

I am seeking a challenging position that will allow me to acquire valuable work experience and continue to accumulate knowledge to further my career and apply my post-secondary education.

TECHNICAL COMPETENCIES

Skilled in advanced Excel functions such as V-Lookups, Pivot Tables and complex formulas and functions, creating and manipulating data, Data List management

Strong familiarity of Microsoft Office including Word, Excel, Access PowerPoint, Adobe and Outlook

Working knowledge of financial systems including MS Dynamics GP, Quick Book, Sage

Data entry: Ability to type efficiently ; Data keystroke rate 130**-***** KPH

Ability to navigate and search archival, the Internet with ease and efficiency using Internet Explorer

Capabilities and Skills

• Able to understand, simplify and summarize large and complex amounts of information

Ability to communicate (oral and in written) in a clear and concise manner

Excellent at tracking information and maintaining and organizing files and records

Proficient in both official languages

Multi-tasking ability in a stressed environment, work very well under pressure and under tight deadlines

Excellent teamwork skills with the ability to work independently and take initiative with minimal supervision

• Quick study, punctual, self-motivated, detail oriented

• Effective cash handling skills

Outstanding analytical skills

Exceptional customer service skill

In depth knowledge of Balance Ledger

EDUCATION & PROFESSIONAL DEVELOPMENT

Diploma A.E.C, Bilingual Accounting principles and Software applications Sep 2012 – June 2014

Cegep Heritage College, Hull, Gatineau

Honors Bachelor of Finance Sep 2000 – July 2003

South Western University of Finance and Economics, Shi Chuan, China

Diploma, Computerized Accounting- Accounting major, Computer Science minor Sep 1996 – Jun 1999

Chang Chun Industry University, Chang Chun, China

Centre Education Adults Des Portage-De-L’outaouais Sep 2017 – Jun 2018

Centre La Generation (French Language)

Centre Education Adults Des Portage-De-L’outaouais

Centre La Generation (French Language) Jan 2015 – Jun 2015

English as a Second Language Training (ESL)

Algonquin College August 2009 – July 2010

French Language Course Jan 2008 – July 2008

Quebec University

WORK EXPERIENCE

Electronic Data Capture Operator SP1 PRI: 79516254 Jan 2017 – Jun 2017

Canada Revenue Agency – Gladwin - Ottawa Technology Centre

The primary function of this position is processing complex and non-complex taxpayers ‘files.

Keys information from returns (T4’s,T5's, T3's forms) and other source documents and verifies,

edits, and corrects captured data

Proofreading files, maintaining database integrity, applying quality control guidelines to verify compliance

Miscellaneous office duties

Transporting boxes of records (lifting, carrying and moving)

Use bar-code reader to electronically capture data from returns

Plan and prioritize own workload of assigned tax returns, information returns, schedules and other source documents for keying to ensure that work is completed within prescribed standards and deadlines

Assist in information record keeping and to support digitization efforts

Electronic Data Capture Operator SP1 PRI: 79516254 Feb 2016 – Jun 2016

Canada Revenue Agency – Gladwin - Ottawa Technology Centre

The primary function of this position is processing complex and non-complex taxpayers ‘files.

• Keys information from tax returns (T4's, T5's, T3's forms) and other source documents and verifies,

edits, and corrects captured data.

Proofreading files, maintaining database integrity, applying quality control guidelines to verify compliance

Miscellaneous office duties

Transporting boxes of records (lifting, carrying and moving)

Use bar-code reader to electronically capture data from returns

Plan and prioritize own workload of assigned tax returns, information returns, schedules and other source documents for keying to ensure that work is completed within prescribed standards and deadlines

Assist in information record keeping and to support digitization efforts

Bookkeeping Clerk (Account Payable Department) Jan 2014 - Sep 2014

Coventry Connections Inc.

Communicate with clients by answering telephone and electronic enquiries; Respond to client inquiries in a professional and timely manner

Records, reviews and actions all incoming correspondence, electronic messages, identifying and prioritizing items for the attention of the Director, distribute other material to other departments

Review all invoices for appropriate documentation and approval

Stamp, match, code, verify and post various invoices, and maintain accurate records in accordance with company practices and policies

Prepare, print and process cheque runs

Providing clerical support including: data inputting, and electronic filing system processing and updating by following the tracking and reporting process, arranging and coordinating sources of information; Distributed files and documents, and provision of general file maintenance, control and support services; Provide office support to the team in an Accounting Operations unit and Maintain office supplies inventory by checking stock to determine inventory level; Anticipating needed supplies; Placing and expediting orders for supplies; verifying receipt of supplies

Verify vendor accounts by reconciling monthly statements and related transactions

Prepare monthly credit card reconciliations

Prepare year-end packing and moving of files for storage and prepare new files

MS Dynamics GP for journal entry

Maintain accounting ledgers by verifying and posting account transactions

Liaise with vendors regarding outstanding invoices and payments, identify and report issues to Accounting Manager, and maintain accurate records to reflect status of payments

Pay vendors by monitoring discount opportunities; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments

Liaise with the controller regarding invoices and payments, verify accuracy of information and follow up regarding discrepancies and approvals

Pay employees by receiving and verifying expense reports and requests for advances and prepare the checks

Reconcile processed work by verifying entries and comparing system reports to balances

Charge expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries

Pay vendors by monitoring discount opportunities; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments

Collect cash payments and issue receipts to individuals in the program as required

Prepared and maintained tax returns, information returns, and prescribed forms for processing and storage

Using electronic support systems such as Microsoft Office suite (Word, Excel, Outlook)

Assistant Accountant Oct. 1999 - Dec. 2006

Agricultural Bank of China, Hainan Branch, China

Required to perform journal entries, using computerized spreadsheets for ad hoc reports as required

Manages flow on money; Processed cash withdrawals and deposits, accept cash and checks for deposit and check accuracy of deposit slip

Record all transactions promptly, accurately and in compliance with bank procedures

Payroll Credit for companies

Received and verified loan payments, mortgage payments and utility bill payments

Completed an overhaul on a month end regulatory report for high risk borrowers, reviewed by senior management

Recorded account entries of companies and interbank in compliance with bank procedures

Gathered information from customers to identify the main causes of clients’ dissatisfaction and determined appropriate course of action, Acted as the key point for complaints and resolutions

Responded to client inquiries in a professional and caring manner on the phone and in person

Reconciled bank statements with financial departments of all kinds of companies

Experience working with financial information, financial documents

Increased financial controls while monitoring the general ledger through daily, monthly and quarterly balance sheet, P&L and cash flow reconciliations

Perform general clerical duties such as file set-up and maintenance, printing, photocopying, faxing, scanning and filing, form completion; Arranging and coordinating sources of information

Assisting in status report preparation and clean-up project

Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency, bank cards and checks

Manage confidential client information

Use spreadsheet, word processing and electronic messaging software (Excel, Microsoft Word and Outlook)

VOLUNTEER EXPERIENCE

Bookkeeper (Volunteer) Sept.2013 – Nov.2014

Grassroots Technologies Inc.

Use sage Accounting Software to set up the company information and3 years historical records

Maintain accounting databases by entering data into the computer; processing backups

Prepare financial reports by collecting information

Verify financial reports by running performance analysis software program

Perform general clerical duties such as file set-up and maintenance, printing, photocopying, faxing, scanning and filing, form completion, use of email software (Outlook), maintenance of supply stock, and other basic clerical functions

File documents and processed requests in designated cabinets

Reconcile bank statements by comparing statements with general ledger

Arranging and coordinating sources of information

Process and track correspondence and readying files for review

Establish and maintain electronic and paper file systems

Track correspondence and document approval using an electronic document tracking system.

Use spreadsheet, word processing and electronic messaging software (Excel, Microsoft Word and Outlook)

Languages

English, Mandarin, French

Achievements/Awards/Honors

Winner of a 'Performance Individual Award' for high achievement of the year in 2000, 2002, 2005

REFERENCES AVAILABLE UPON REQUEST



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