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Business Analyst

Aliso Viejo, CA
November 20, 2018

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Jude Carl DSouza :

email –

Cell No. 949-***-****

Business Systems Analyst.


Certified Scrum master certification.

Tableau 9 essential training certification.

Over 12 years' experience in Business Analysis, Client Facing, Requirements Gathering, Business Process Flow, Software design and documentation. Excellent process mapping skills.

Excellent Business knowledge in the Investment Banking Domain, Mortgage Lending / Loan Origination Domain and Insurance Domain.

Over 12 years experience in writing Business Requirements Documents from scratch and modifying existing ones across many Business Applications.

Efficient in translating Business Requirements into Functional and Non-Functional Requirements from SME's for documenting Business rules and BRD's.

Clarified and prioritized requirements by conducting JAD sessions with the stakeholders, developers, and SMEs.

Experience on Agile, Waterfall SDLC methodologies.

Comprehensive knowledge about agile systems and its application in business enterprises work frame.

Experienced in writing of UAT test scripts.

Make certain the User Stories are good, comply with acceptance criteria, have sufficient business value and selling points.

Extensive client facing experience including External clients, Directors, business users, Stakeholders, Technical team, QA team, Release team etc.

Ability to handle concurrent tasks with appropriate priority along with strong communication and interpersonal skills.

Strong SQL experience on querying different databases.


B.A. Bachelor of Arts, Osmania University, Hyderabad, India.

Completed PMP Prep Class from the Orange County PMI Chapter.

Diploma in Oracle 6.5, Syspro,Bombay, India.

Diploma in Computer Sciences, Datapro Technologies Bombay, India.


Hardware: .NET Framework, JAVA, Mainframe QWS3270 Emulator, Intel Pentium i/86 machines, ES 9000 (link), XML, AIX RS 6000 SP2, Novell Netware.

Op Systems: Sun OS version 5.10, Unix System V, AIX for RS 6000, MS-Dos, Novell Netware 4.1. MS Windows, Z/OS, NT/9x/2000

Languages: Visual Basic, Java Script, MS Basic (VB 6.0, VBA, Script), SQL, C++, PL-SQL, HTML, XML, Microfocus COBOL, CICS

DBMS/RDBMS: Sybase version 12.51, DB2, MS SQL, IDMS, Oracle, Btreive, FoxPro, Watcom SQL

Other: Tableau 10, HP Empower, ESB (Enterprise Service Bus) Salesforce CRM, WEB Services, MS-Visio 2000, MS-PowerPoint 2000, Data Junction 6.5, V-Edit, Micro Focus Revolve, ToolBox, PowerBuilder, MS-Project.


Automobile Club Southern California (Business Analyst): Feb 2018 to June 2018 Business Analyst

Worked on Rush Escrow project involving creation of Rush Escrow application to be used by Insurance agents for multiple markets and multiple products for faster mortgage approval and processing. Rush Escrow covers Policy declarations, Policy Amendments and Coverage's and Limits of Liabilities.

Worked on PDF Insurance forms project to port existing blank and pre populated forms onto HP Empower Editor whilst accessing the existing legacy systems via the IBM Enterprise Service Bus. Also involved in a Billing EFT project.

S/w Platform: .Net Framework, JAVA, SQL Server.

Systems: IBM ESB (Enterprise Service Bus), CICS,

MRM Portal (In house system used to process Membership Information got from the DB2 database.

PEPSC (In house system used to process Policy information from the DB2 database.

HUON ( In house system used interactively with the CICS screen used for updates, inquiries and processing

HP Empower editor used for updating PDF's already residing in HP Extreme.


Primary BA for the Rush Escrow project and secondary BA for the PDF project.

Gathering of requirements for the Rush Escrow and PDF project.

Documenting Business and Technical requirements for the Rush Escrow and PDF project.

Writing of User stories and acceptance criteria for the Rush Escrow and PDF project.

Meet with Business Users and Developers to discuss design and implementation procedures.

Organize meetings with Business users for review of user stories.

Nationwide VPI (Veterinary Pet Insurance), Brea, CA Oct 2016 to May 2017 Requirements Analyst

Worked on an Invoice Generator project for VPI that offers pet Insurance to various companies for their Employees, using Salesforce CRM for on boarding of new Employers, after Invoice data is generated a Third party Company creates the Invoice and Deduction Notices templates and sends them to enrolled Employers. Also supporting the Nationwide Pet Insurance portal with daily tickets and troubleshooting. Extensive use of PL SQL queries for trouble shooting.

S/w Platform: .Net Framework 4.0, Client Server, PL SQL Server, Unix.

Systems: ESB (Enterprise Service Bus), Salesforce CRM, Renaissance (this is an in house Insurance billing system.), Batch Services, Unix systems.


Gathering requirements and scoping of the Invoice Generator project, creation of data structure of all data consumed by Batch Services, data mapping to appropriate templates for Invoices and Deduction Notices.

Documented the Business Alignment Document, which included B2C and B2B Business Requirements, Business rules and current state and future state of the Project.

Write user stories and analysis of the Invoice Generator project in its initiation.

Interact with Business teams, Salesforce Developers and tech teams. Documenting new roles and buttons for the Billing and Accounting screens in Salesforce for the on boarding of employees.

Part of the team supporting the Pet Insurance registration portal, duties includes trouble shooting Customer Care requests (B2C) and closing tickets. Also work on General support enhancement tickets for Nationwide Applications.

Panasonic Avionics, Lake Forest, CA May 2016 to Oct 2016 Maintenance Control Specialist

Monitor the IFE systems on various airlines. Open tickets if there are any problems on the IFE system, generate daily reports on IFE functionality for various airlines, and have daily calls with inflight engineers to get updates on current and existing tickets opened for IFE issues.

Word & Brown Group of Companies. Orange, CA Oct 2015 to March 2016 Business Analyst

Worked on an EDMS (Electronic Document Management System) system in an Agile source environment that scanned pdf documents via Teleform and routed them to Doc-Link that created a workflow for processing of the Document by various groups that supported the Documents. Worked on online renewals and enrollments for the consumer facing website.

S/w Platform: .Net Framework 4.0, Client Server, SQL Server.

Systems: Pegasus (an in-house system of records written in PIC), Teleform, Doc-link, HP Autonomy.


Part of the EDMS (Electronic Document Management System) team, worked on an Integration project to integrate scanned pdf forms coming in via Teleform that later became part of the HP Autonomy workflow process. Migrated the scanned pdf forms from the existing Doc-Link Application to the new HP Autonomy application.

My duties included elicitation of existing process flows from the Business Unit, writing BRD’s and creating process flow Visio diagrams for existing processes.

Worked closely with the COBRA processing business team to elicit requirements to Document multiple BRD's.

Was part of the Online enrollment project and the new Online Renewal project .My duties included data mapping from the Employer, Broker and Employee pdf forms to the existing Online screens.

ITC – SSG, Santa Ana, CA April 2015 – Sept 2015

Sr Business System Analyst

Worked on a Loan Origination System (LOS) in an Agile source environment, that processed Loans from Origination up to Closing.

S/w Platform: .Net Framework 4.0, Client Server

Systems: Quantum, (Loan Origination System, this was an in house system in .Net that accessed the Lender's System and moved data via XML)

Responsibilities included analysis on different pieces of the system like Sales, Underwriting, Shipping and Closing.

Responsible for creation and modification of existing screens and data mapping as per Client specifications.

Creation of new Mock reports and changes to existing ones.

Creation of a new module to the system for Bulk Commitments Mortgage Pools.

Worked extensively on the Product and Pricing Module of the system, Analyzed User requests and user reported Bugs.

Documented existing Bugs and solutions in screen displays and worksheets.

Generated Visio diagrams of different flows in the System.

Interview users and review existing documentation to elicit business requirements.

Create software development life cycle artifacts to document business requirements, functional specifications, and deliverable s.

Hands-on modeling to represent business activities in diagrams or other hands-on experience with documenting a system or a feature, as demonstrated by the use of UML, or any other notation to represent a business need.

Design and deliver project artifacts, including process work-flows, business rules, wire frames, screen element specifications, user stories, and acceptance test cases.

Assurant Specialty Property, Santa Ana, CA June 2014 – Feb 2015

Business Unit System Analyst

Member of the Encore Team, Encore is a multi-year strategic initiative designed to propel ASP to their next era of success.

S/w Platform: .Net Framework 4.0, Client Server

Systems: DTE System (Draft Track Enterprise, this was an in house system in .Net), LPS / Black Knight (This was a system used by various Clients that Assurant supported)

Responsible for the maintenance and support of system files and tables used to drive the base functionality of Business applications, troubleshooting problems/issues and handling projects ranging from moderately to highly complex in nature or projects supporting corporate initiatives.

Worked on a Loss Draft system to reduce paper checks and corresponding manual processing on Assurant ASP monitored claims by leveraging electronic fund transfer directly into secured restricted escrow account.

Used Black Knight systems for Loan data mining on their Mortgages for various Clients supported by Assurant.

Assurant supported Clients like Wells Fargo and Citi Bank to process their Lender Placed Insurance on home owners, Black Knight was used to access Wells Fargo and Citibank's Insurance data.

Black Knight was also used to process letters to be sent to Homeowners about payment delays or upcoming payments

Worked on web application which is an Insurance Claims Checks system running off the website which will support and process online Claims Checks.

Primary role was to support the department’s systems and staff by recommending and implementing system enhancements that promote efficiency, compliance, and growth

Key accountabilities included: technical expertise and production support, analysis/solution generation, process engineering, requirements definition, UAT testing, debugging, test management, quality assurance, project management, implementation

QBE, Irvine, CA July 2013 – May 2014

Technical BSA

S/w Platform: Mainframe / MVS, Z/OS, TSO ISPF, DB2, IDMS, CICS, Client Server

H/w Platform: Mainframe, QWS3270 Emulator, AS 400, .Net Framework 4.0.

Responsible for the development and maintenance of the Mortgage and Financial Institution systems as a technical business systems analyst.

Worked directly with all levels of personnel, including external customers and vendors.

Conducted research and analysis of available technologies to define system solutions that increase efficiencies and effectiveness.

Defined scope, performed cost /benefits analysis, and defines business specifications.

Provided analysis, recommendations, consultation, and expert subject matter advice.

Assisted Business partners with project definition, requirements definition, user testing and training.

Accountable for requirements, design, testing, implementation, post production validation, and audit deliverables using accepted concepts, standards, and best practices.

Worked closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs and that test plans and scripts serve customer needs.

Oversaw and participated in implementation, testing and quality assurance activities.

Ran queries and analyzed data using a variety of tools and methods.

Resolved a variety of complex problems and questions.

State Street IMS, Irvine, CA Nov 2000 – Feb 2013

Business Analyst / Application Developer

Worked on SMARTS System, development and maintenance. SMARTS is an in-house system in Micro Focus Cobol and Sybase with embedded SQL, running on Windows XP and Sun OS UNIX System. It is utilized for all trade capture, security maintenance and portfolio accounting and Reporting. I have good knowledge of Pricing and Pay Down Factor loads and updates.

S/w Platform: Micro Focus Cobol version 4.0.07, Sybase version 12.51, C-Tree

H/w Platform: Sun OS version 5.10, UNIX System V, Windows XP

Other: MS-Visio 2000, MS-PowerPoint 2000, MS-Excel, MS-Word. Sharepoint

Responsible for designing and coding of a subprogram in the Pricing suite to load and compute Spots and Forward Prices that ranged from a 3 months to a five year periods. Worked on trade processing enhancements and maintenance. I also was involved in shell scripting for FTP files and Batch Cycle support.

My responsibilities also included working closely with Business Users on UAT Test cases.

Analyzed and coded the whole Business and technical conversion process of loading MBS Pay down Factor related data from tapes onto flat files that were transferred via FTP.

Designed and developed changes to existing MBS Pay down Factor load programs to load factor data from flat files into Sybase tables instead of loading them from tapes.

Tested this process and Interacted with end Users for streamlining the process for best results.

Gave a presentation on what are mortgage based factors and how they are related in our System and Tables.

Worked extensively with MS Sharepoint for managing, storing and accessing documents across many applications and business groups.

Performed complete Business Analysis for generating Spots and Forwards Security prices got from Reuters and Bloomberg which were based on different durations.

Developed and tested independently all new enhancements needed for the above process.

Developed many enhancements based on User Requirements for Trade processing and Transmission based on various Business Rules.

Documented all new enhancements and development to meet Audit related requirements.

Supported the Production Nightly Report Cycle which was very critical to Business Users and other related processes.

NationsData.Com, Aliso Viejo, CA June 1999 - Sept 2000

Consultant / Data Conversion Specialist and

Data conversion / data warehousing of county assessors’ tax records.

Prepared back-end, third tier data in MS NT/9 x/2000 networked environments.

Used MS Basic (VBA, VB 6.0) conversion tools, Data Junction & VEdit for DB2 web service.

Conformed data to standards from varied platforms, including COBOL/EBCDIC, ASCII flat files, Access and FoxPro.

S/w Platform: VBA, VB 6.0, Data junction Tool.

H/w Platform: MS NT/9x/2000.

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