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Technical Writer

Blacklick, OH
November 20, 2018

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Detailed-oriented professional with six plus years writing healthcare policy and procedures, three years working with Human Resources editing employee handbook and job descriptions, and three plus years developing training materials and user-guides.

Proven success writing verbiage for websites, working directly with department leaders to ensure clarity of each document crafted, developing training materials and user-guides for both internal and external customers and developing a quality management system for auditing and process improvement.

Adept working with cross-functional teams and meeting tight deadlines. Excellent organizational, time management, communication, and problem-solving skills.


Technical Writing & Editing

Subject Matter Expert

Project Management

Quality Assurance

Process Improvement

Training Design & Evaluation

Cross-Functional Teams

Strategic Planning

Human Resources

Six Sigma Green Belt


American College of Cardiology Dublin, OH

Internal Quality Specialist Oct 2016 - Jul 2018

Developed training manuals, user-guides, FAQ documents and style guides for departmental use.

Quality Management Systems Subject Matter Expert; implemented departmental-wide procedures and standardized process documentation and Quality Assurance audits.

Performed Quality and Process Improvement audits to include needs assessments, evaluations, root cause analysis and interventions; implement Process Change Management.

STS Systems Integration Dayton, OH

Human Systems Integration Analyst Sept 2015 - Sept 2016

Standardization Subject Matter Expert; developed standardized workflows and training materials for all Air Force medical clinics and editing documents for content.

Collaborated with C-Suite leadership to determine Continuous Process Improvement goals and analytical tools.

Incorporated Lean throughout all processes, assisted with the development of website content, designated record keeper for executive meetings.

Fairfield Community Health Center Lancaster, OH

Director of Information Systems Feb 2014 - May 2015

Edited policies for Human Resources, developed and implemented disciplinary process, and revised job descriptions for all upper management employees.

Interviewed users, analyzed functionality, and trained physicians/staff using NextGen software.

Project manager responsible for implementing PCMH 2014 standards according to NCQA guidelines for two ambulatory care offices and upgrading NextGen electronic medical records.

Established quality improvement processes for physicians Meaningful Use and Fee for Service.

Participated in Strategic Planning Committee, C-Suite Leadership Team, and Board of Directors.


Fairfield Community Health Center Lancaster, OH

Assistant Chief Medical Officer Nov 2013 - Feb 2014

Project manager for developing clinical policies and procedures to include NCQA PCMH guidelines for 2012 and electronic medical records processes, transformation of one ambulatory care office to include NCQA PCMH 2012 Standards with Recognition as Level 3 (highest level of recognition awarded).

Participated in Strategic Planning Committee, C-Suite Leadership Team, and Board of Directors.

Recognized the need for Director of Information Systems and developed job description.

Successfully completed Six Sigma Green Belt Certification.

Director of Operations May 2011 - Nov 2013

Developed and implemented training for clinical staff including annual evaluations.

Participated in interview processes, developed orientation schedule and training format.

Successfully managed day to day operations of five ambulatory care offices.

Served as project lead editing all clinical policies, procedures, and job descriptions.

Participated in Strategic Planning Committee, C-Suite Leadership Team, and Board of Directors.

Successfully created Assistant Chief Medical Officer position and developed job description.

Triage Nurse Nov 2009 - May 2011

Triaged calls for four physicians, completed records requests, and scheduled procedures/tests.

Performed written physician orders and assisted with minor ambulatory care office procedures.

Interacted with insurance companies to obtain authorizations for medications and procedures.

Successfully introduced need for Director of Operations position and developed job description.

Franklin County Sheriff Department Columbus, OH

Licensed Practical Nurse Jun 2004 - Nov 2009

Administered medication, treatments, and nurse sick call; assisted with minor procedures.

Interacted with deputies daily to ensure inmate medical needs were being met.

Served as Collective Bargaining Unit President for two years and negotiated Collective Bargaining Agreement for licensed employees.


Colorado State University Global Campus

Masters of Healthcare Administration and Management, Informatics – 2015

University of Phoenix

Bachelor of Science Information Technology – 2007

Grand Rapids Community College

Practical Nursing – 1996 (Active)

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