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Senior Network and Wireless Engineer

Lakewood, CO
November 20, 2018

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Sean Jones 303-***-****(home) 303-***-****(mobile)

Wireless and Network Engineer,

IT Manager

Background: I have been an IT professional for over 20 years and have worked my way from a Help Desk analyst to Senior Network Engineer and Manager. During my career, I have had the privilege to work with many technologies and have found my true passion to be Network Engineering, especially Wireless. I am currently seeking an opportunity to hone my wireless and networking skills in an environment where my contributions can make a difference.

Employment History:

Gates Corporation 2017 - Present

Senior Network Engineer and Field Services Manager

As a wireless engineer:

Responsible for maintaining, upgrading, troubleshooting and planning over 20 wireless networks across the Americas region

Design, order equipment, build and fine-tune network architecture for new sites of between 50 and 300 end users

Use Cisco Prime to manage the wireless environment of hundreds of 2600-series, 3602, 3702 and 3802 Cisco wireless access points

Project manager for the initiative to remove 20+ local wireless LAN controllers and to move control of the company’s wireless networks to a centralized 5520 Cisco WLC

Travel frequently to remote locations to conduct site surveys with AirMagnet and Ekahau software and recommend relocation, replacement and additions to existing wireless access point inventory based on survey results

Optimize wireless networks for emerging technologies such as QoS to support VoWLAN and VoWiFi following the 802.11e RFC with built-in Cisco feature sets

Evaluate, field-test and recommend new wireless technologies from access points to wireless LAN controllers to monitoring and control platforms

Configure and load-balance Cisco 2504, 5508 and 5520 wireless LAN controllers (WLC)

Secure network with best practices including WPA2 with AES and 802.1X using Cisco Radius NPS for AAA

Adopted the 802.11ac standard in offices and prepared for 802.11ac Wave 2

Use programs such as PuTTY, Wireshark, WiFi Analyzer and Acrylic WiFi (alternative to AirPcap) to control and fine-tune performance of wireless access points

Monitor performance and uptime of wireless infrastructure and the wired infrastructure that supports and back-hauls wireless using What’s Up Gold and Solar Winds

Program, monitor and maintain the connection code for hundreds of wireless scan guns including Motorola 9060, 9190 and 9200 models and Intermec scanners, Surface wireless tablets, a variety of wireless desktop and laptop PCs and Zebra wireless printers

Update and maintain documentation of wireless networks using Visio and Excel

Ensure seamless connection between all of Gates’ Americas sites by overseeing implementation of a global wireless standard for SSIDs, encryption and authentication

Provide Tier III/IV support for wireless issues across North and South America

As a network engineer:

Architect, request for proposal, purchase, configure, install, monitor and maintain complete wired and wireless networks in new sites as the company expands and constantly perform these tasks as the company refreshes network equipment in existing sites

Design the conversion of acquired networks into the company’s network including VPNs, NATing, route injection and choice of both interim and long-term WAN providers

Order, delete and maintain wide-area-network circuits from single T1s to bundled T1s to Ethernet hand-offs to Metro Ethernet solutions

Use network monitoring tools such as What’s Up Gold, Solar Winds, Spectrum and Prime Infrastructure to maintain wired and wireless networks and to be alerted to outages and potential issues

Evaluate and adopt SD-WAN technologies for use in wide-area networking across five continents to eliminate dependence on MPLS circuits and commodity Internet (evaluated Cisco ACI, adopted AT&T VeloCloud)

Arrange for and develop plans for cellular connections as the primary WAN circuit in areas not served by land lines and as a failover solution for traditionally connected locations using Cradlepoint technology

Evaluate and adopt new networking technologies that incorporate Cisco DNA and that support Cisco ONE licensing

Implement Cisco Prime Infrastructure (v. 3.0) to take better control of the company’s network

Perform quarterly hardware and network refreshes for Cisco core switches and access-layer switches and normalize network standards in legacy locations

Plan and implement the network move of 400 people from the old global headquarters to the new building including voice, video, local and wide-area networking and wireless solutions

Using Infoblox (external DNS) and Microsoft (internal DNS) servers, administer DHCP and DNS scopes and options Integrate manufacturing environments with IT networking including SCADA, Production Line Controls (PLC), Production Line Manufacturing (PLM) systems, and RS-232 and serial interfaces

Provide Tier III and IV troubleshooting and support for hundreds of network endpoints across five countries to ensure quality customer service

As an IT manager:

Supervise a staff of six remote Systems Administrators who provide Tier II support for their individual locations

Help staff members set and achieve goals and review their achievements toward goal fulfilment at the end of the year

Coordinate training and career development of staff members

Ball Corporation 2015 - 2017

Network Engineer

As a network engineer:

Maintain, upgrade and troubleshoot a world-wide Layer 3 network that links hundreds of sites on six continents using MPLS, cellular and Metro-Ethernet circuits

Carry out ongoing administration of local-area networks in hundreds of sites, supporting thousands of end users – Layer 2 infrastructure on Cisco switches in both manufacturing and office environments

Perform network buildouts, ongoing support and future planning for both cellular wide-area networks and wireless (Wi-Fi) local-area networks using Cisco Aironet devices and AT&T ANIRA NetBridges and NetGates

Use tools such as Cisco Prime, Spectrum alerts, Scrutinizer monitoring, Cisco ISE, Wireshark, PuTTY and Angry IP to administer wide-area and local-area networks

As a network administrator:

Order, delete and maintain land lines

Administer cellular backup solutions

Update and maintain network documentation, topologies and visual presentations of network subnetting schema

As a Voice Over IP (VOIP) engineer,

Administer and maintain Microsoft Skype for Business 2015 and Lync 2013

Perform system support for Polycom VVX 600, CTX600, CX3000 phones

Implement Cisco Jabber

Work in SIP and H.323 environments and integrate the two

As a telecom engineer:

Maintain an array of legacy Avaya PBX equipment: Prologix, Merlin Legend, IP Office

Use Avaya Site Administrator software to maintain accounts and extensions

Voice mail systems: Octel Branch, Octel Aria, Intuity Audix, Voice Mail Pro, Call Pilot

Integrate Siemens HiPath and Nortel Norstar with other legacy equipment and with modern VOIP technologies while managing carrier and last-mile provider vendors

Order, cancel and modify telephony circuits: PRI, ISDN, PSTN, POTS

Maintain an array of gateways including Sonus survivable branch appliances running Windows Skype for Business/Lync 2013 applications and Tenor analog-to-digital converters

As a voice and video collaboration engineer,

Design networks of Cisco TCS, VCS, Conductor devices along with SX90, SX80 and SX20 codecs

Serve as the company’s administrator for WebEx Meeting Center, Training Center, Support Center, Event Center

Integrate conference-room and smaller systems across a wide variety of vendors’ equipment including Polycom and Cisco

Bank of the West 1995-2015

Local Area Network Engineer, Senior

As a network engineer, maintain and upgrade Cisco routers and switches to provide secure, reliable, fast connections for over 600 employees to ensure productivity

Work with telecom providers to assure uptime of wide-area network and telephony / VOIP

Supervise cabling / network equipment installation vendors at remote sites

Maintain and audit performance and security of 80+ executives’ wireless network to provide reliable, secure and convenient connection solutions for production and conferences

As a systems administrator, upgrade, patch, troubleshoot and migrate 60+ Windows fileservers, bringing them up to Server 2008R2 or Server 2012 status

Monitor fileservers using Hewlett-Packard (HP) Systems Insight Manager (SIM) and perform repairs, dispatch vendors for repairs and/or create tickets under warrantee with HP

For Disaster Recovery role, troubleshoot and upgrade offsite ViaWest Data Center cluster of physical/virtual servers Cisco equipment to ensure availability and failover

Utilize server-based tools (VMWare, IIS) to reconfigure and optimize server performance

Use Active Directory and Group Policy to administer over 6000 devices and users across 14 Midwestern states to secure computer and network access and to streamline authentication

As a desktop support engineer, install, update, configure and automate over 250 applications including training of end users and suggesting best choices for software

Advise end users on purchasing of replacement desktops, laptops, printers and mobile devices

Maintain, repair and upgrade more than 300 local and network printers and multi-function devices to ensure reliable, quality printing options and including warranty repairs

Update knowledge base, track help desk tickets, maintain SharePoint site, create procedural documentation, track assets and serial numbers, keep up-to-date with change control

As a project manager, ensure proper equipment purchases, cabling, power, licensing, backup options, vendor support, telephony and wide-area network service for 15 new sites that have opened in Colorado and similar duties for 10 sites that have closed

As a security administrator, maintain 17 biometric hand-scanning appliances to ensure security and convenient access to safe-deposit boxes, supervise vendors for installation, configuration, upgrades and warranty repairs

Use McAfee Endpoint Encryption, pre-boot authentication, virus-definition-file propagation tools and Console Tool to secure fileservers, desktops and laptops for over 3000 end users

Participate in Disaster Recovery drills, preparedness, planning and after-exercise reporting

Working with network engineers, converted First Federal Bank’s network to co-operate with Commercial Federal’s

Developed the model for Internet kiosk PCs using Juniper firewall-router-switches

As a project manager, pioneered the IT solutions for the Denovo-style architecture in 6 new branches opened across Colorado including biometrics PCs and Teller Cash Dispensers

Supervised one technician responsible for end-user desktop support

University of Colorado at Denver 2009-2012

Adjunct Professor in Public Policy and Intergovernmental Relations

Taught graduate students in the Masters of Arts program in the School of Public Affairs and achieved consistently excellent instructor reviews from students

Created curriculum for Intergovernmental Relations course

Participated in symposia and conferences on Government and Public Affairs

City of Glendale, Colorado 1994-1996

City Councilman

Implemented the City’s Housing Inspection Program

Acquired RTD bus passes for all Glendale residents

Built a new city park with land acquired in City and County of Denver

Brought a United States Post Office and unique ZIP code to Glendale

Served on the Denver Regional Council’s Transportation Advisory Committee


CCNP Wireless test 300-365 (WIDEPLOY), 2018

CCNP Wireless test 300-360 (WIDESIGN), 2017

CCNA Wireless, 2017

CCNA Route & Switch, 2016

Security+, CompTIA, 2015

Network+, CompTIA, 2015

A+, CompTIA, 2015


Doctor of Philosophy, University of Colorado at Denver, Public Affairs, 2007

Master of Arts, University of Colorado at Denver, Political Science, 1998

Bachelor of Arts, University of Maryland, Government and Politics, 1991

Associate of Arts, El Camino College, German, 1986

Military Service:

United States Army, 1987-1991, Persian-Farsi translator at the National Security Agency

Top Secret, Special Intelligence (TSSI) clearance

Volunteer service:

Boy Scout leader, youth soccer coach, US citizenship instructor, Special Olympics

volunteer coordinator, writer for the Lakewood Historical Society

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