CLYDE D GABBARD 913-***-**** {H}

**** ***** *** 913-***-**** {C}

Overland Park, KS 66207 ac7q3m@r.postjobfree.com

OBJECTIVE

To provide excellent service to internal and external customers in an organized, efficient, and professional manner.

PROFESSIONAL EXPERIENCE

Interpersonal and Teamwork Skills

Successful with the training of new employees and updates training for current employees.

Work on special projects as requested by Senior VP-Operations,

Years of business interactions and the experiences of dealing with a variety of personalities

Ability to manage multiple tasks, effectively manage time, and prioritize work responsibilities appropriately while maintaining attention to detail

Customer Service And Sales Skills

10 + years record of successful sales and new business development

Outstanding consultative and push back sales skills

Proven customer service and relationship building skills

Ability to effectively communicate through all mediums (verbal, listening, written)

Customer Service & Sales Awards

Managerial and Supervisory Skills

Confident, competitive, outgoing and enthusiastic

Skilled at building beneficial business relationships with clients and team members

Ability to work independently and with a team

Proficient in Microsoft Office Applications, typing and 10-key

Clyde David Gabbard

8912 Lamar Ave Overland Park, KS Home: 913-***-**** Cell: 913-***-**** ac7q3m@r.postjobfree.com

Optum Rx /United Healthcare (Commercial CSR)Robert Half Contractor - Contract Ended Feb 2017-Apr 2017

Certificate with demonstrated proficiency in 6 weeks of all material courses of Pharmacy Benefit Management, Customer Service training classes with the ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product.

Answer incoming calls from customers on issues related to benefit eligibility questions and prescription status inquiries. and entering new prescription orders into system.

Customer guidance and education on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.

Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages.

Actively ask, identify questions or issues while documenting required information in computer systems for solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders.

Indian Creek Healthcare Center (Transportation Manager) Jan 2016-Sept 2016

Dally scheduling and driving of all patients medical transportation needs for nursing home.

Created full medical transportation profile software for each patients updates for safety transport and equipment needed.

Daily record keeping of all provided transportation, including new appointment record keeping.

Fully trained for CPR and restraining transportation devices to stabilize wheelchairs during trip..

Allied Global Staffing (Sales, Marketing & Customer Service) Dec 2013-Jan 2016

Hooper Holmes, H & W - Nationwide Event Manager for Health Screenings.

Vance Publishing 2014 Midwest Produce Expo Event Coordinator.

Centrinex (Short Term Loan Officer & Customer Service) Aug 2012-Dec 2013

Excellent at explaining products and/or services to customers

Documented records in a detail-oriented manner

Provided prompt resolution to inquiries by providing accurate information diplomatically

Ensured customer satisfaction by following up in a timely fashion.

Cable Dahmer Chevrolet (Automobile Salesperson, Training & Customer Service) Oct 2011-Aug 2012

Exceeded sales goals by overcoming objections and asking for sales.

Provided team member training for logical objection closing techniques

Created B.O.B. from customer referrals & repeat business

Qualified buyers by building rapport and understanding buyer's requirements and interests

Alliance Data (Customer Service & Marketing) Nov 2010 -Oct 2011 Serviced and satisfied 100 incoming calls per day

Integrated company’s marketing and credit solutions

Excellent knowledge in resolving credit accounts inquires

Commerce Bank (Asst Manager, Sales, Customer Service & Marketing) Apr 2007-Nov 2010

Excellent at implementing all banking products, services and processes to customers

Driven to meet monthly sales targets and managing budgets.

Received multiple awards for building new customer base and exceeding loan quotas

US Bank (Universal Banker Sales, Customer Service & Marketing) Nov 2000-Apr 2007

Strongly increased business customer base thru referrals and cold calls.

Trained all team members in areas of customer service, sales, operations and products.

Kept team members motivated and encourage to maintain good customer relationships

Kept all banking regulations and policies in order.

Carey Limousine (TC & Limousine Manager, Sales, Marketing) Jun 1999-Nov 2000

Supervision of dispatch, Limousine and town car drivers.

Routing and daily organization of client transportation needs

Hiring, training and performance evaluations for drivers and dispatch.

Organization of vehicle and driver DOT state regulation safety programs.

Concierge Royale (Concierge) Jul 1996- Jun 1999

Provided excellent time saving services to customers & employees of commerce towers

Increased sales & maintained vendor account thru achieving on time service

Sam's Town Casino (Admissions Manager) Jun 1995-Apr 1996

Designed & implemented operation policies & procedures for admissions department

Trained all employees in customer service & cash handling

Embassy Suites Hotel (Front Desk Manager, Customer Service & Marketing) Aug 1985 -May 1995

Trained, scheduled and supervised all aspects of the Front Office to team members.

Total knowledge and balancing of activity reports of occupancy and revenue

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