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Customer Service Office

Ottawa, Ontario, Canada
November 20, 2018

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*** ****** ******, ***. ***, Ottawa, ON K2P 0C9


A professional administrative person with a strong work ethic, solid knowledge and practical training

in computerized accounting. Able to learn quickly and carry out responsibilities with accuracy.

Key highlights include:

Solid background in office environments

Strong knowledge of computerized accounting

Adaptable and able to learn quickly

Dependable, punctual and efficient

Secret security clearance with PWGSC

Able to communicate and interact effectively at all levels

Prioritize to complete work within tight deadlines

Experience with mass inventory and purchasing


Passport Clerk

Passport Canada Aug 2014-Sept 07, 2018

Handling confidential information as per government protocol.

Ensuring the accuracy and relevancy of all data.

Verifying information from requesters seeking Passport and personal identification documents.

Handling of personal information (credit card number, original birth certificates).

Collecting,combining, separating and transferring files

Inputting, exporting data both into computerized database, spreadsheets or other templates using an optical scanner.

Examination Assistant

Industry Canada February – June 2013

Canadian Intellectual Property Office (CIPO)

Receive and respond to requests for information regarding patents from lawyers, agents and inventors.

Format formal notices, letters and e-mails to the appropriate person regarding the status of their patents.

Work with Patent Examiners to ensure that all information recorded and relayed to clients is correct.

Respond to all patent application requests in a timely, professional and efficient manner.

Handle all internal correspondence for Examiners and forwarding accordingly.

Processing Dosimeter Coordinator

Health Canada Oct 2010 – July 2012

Radiation Protection Bureau

Receive, register and conduct inspections (e.g. reviewing, counting)

Assess quality and quantity of incoming /outgoing dosimeters

Prepare, scan and assemble packages of radiation monitors

Mail out invoices, exposure reports and communiqués to clients

Cross-train in all daily duties of Radiation Protection Bureau.

Maintain inventory for the department

Proficient in various computer software and operating systems

(e.g., Dosimeter Management System database, Label Vision and MS Excel and Word).

Office Clerk/Coordinator

Public Works & Government Services Canada May-Aug 2010

Prepare semi-annual budget reports; formatting of completed reports

Work with Excel for report formatting and problem diagnosing

Receiving Clerk

Delta Ottawa Hotel, Purchasing Department Sept 2007 –April 2009

Shipping and receiving

Maintain inventory and quality control

Provide products from order forms

Use barcode devices; label and stock merchandise.

Shipping & Warehouse Control Clerk

Airway Surgical Appliances Dec 2002 – Aug 2007

Handle all shipping across Canada and the USA

Control incoming materials and products

Prepare and monitor outgoing warehouse orders

Use barcode devices and log information

Count and maintain inventory

Provide weekly reports to senior management.

Security Patrol Officer

Triton Protection and Investigation Feb 2003 –June 2007

Ensure that security measures are followed to assigned facilities by car and foot patrol

Report to headquarters every hour or as directed

Conduct various security reports.

List of temporary assignments (2001 – 2002):

Mechanical and Electronic Assembler

MED-ENG Systems

Assemble steel bullet-proof vests and helmets, and ensure their quality

Perform electronic assembly of various components

Assure quality of all products and materials.

Clerk (Photocopier and Printer Operator)

XEBEC Imaging

Photocopy documents for government departments (Citizenship & Immigration Canada)

Assure quality of all documents

Perform general maintenance on machinery.

Inventory Clerk

Health Canada, Ottawa

Participate in the Record Improvement Project for the public and the Public Health Branch

Carry out inventory, list and document corporate files

Handle project records of Health Canada clients

Verify and correct staff files; perform filing and maintain records

Provide statistical reports.

Inventory Clerk

Western Inventory Service

Provide inventory services for various organizations, including Bi-Way, Home Depot, Dollarama, JDS Uniphase, etc.

Provide reports to senior management.

Computer Builder (Mask Systems), Ottawa June 1998 – Oct 1999

Parking Lot Attendant and Cashier

Shamrock Parking Ltd. Feb 1992 – Dec 1996

Direct customers to parking spots and process payments for parking.


Accounts Payable and Receivable

Maintaining General Ledger

Reconciling Accounts

Maintaining Files and Financial Records

Preparing Payroll

Performing General Bookkeeping


Creating Financial Reports


Computerized Accounting Diploma

Academy of Learning Career and Business College, Ottawa 2010

Skills acquired:

ACCPAC, Simply Accounting, QuickBooks, Windowx XP Professional Level 1, MSOffice 2007 (Word, Excel, Access)

General Ledger, Accounts Payable, Accounts Receivable

Basic Bookkeeping 1 & 2

Business Math, Office Procedures, Human Resource Management, Customer Service.

Hardware Technician Diploma

Willis College, Ottawa 2000

Windows and DOS, Basic Networking

Business Administration Program

Carleton University, Ottawa 1998

Bachelor’s Degree in History

Lafoleh University, Mogadishu 1985

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