Seeking a role as a Key Account Manager in a reputed company that would want to benefit from my positive attitude, high energy and a genuine desire to assist others.
Jan – 2016 to Sep - 2018
Junglee Games India Pvt. Ltd.
Customer Experience Executive
>Relationship management - Establishing regular contact with the VIP players (high-rollers) of the company in an attempt to maintain a healthy relationship with them and to encourage repeat visits.
>Customer communications - Ensuring the success of all the company run promotions/ campaigns by keeping the VIPs informed of them through regular calls.
>Customer needs assessment - Being the single point of contact for all the assigned VIP customers. Ensuring that they received all the premium assistance that they deserved by resolving their issues through inter-departmental coordination as well as escalation.
>Customer retention - Retaining all the assigned high-rollers through custom-made-promotions, bonus offers and regular contacts.
>Customer satisfaction - Striving hard to ensure that the players bringing in the most revenue for the company are not just satisfied but also wowed by the service extended to them.
>Records management - Tracking and maintaining proper documentation of the issues as well as feedback provided by the VIP customers’ issues - in an attempt to address them all diligently and without fail.
June – 2014 to Oct - 2015
Ease My Trip Pvt. Ltd.
Business Development Executive
>Responsible for identifying all new business opportunities in Delhi NCR.
>Maintaining an extensive database of prospective customers.
>Managing end-to-end client relationship - including pitching, acquisitions and retention along with service activations.
>Following up with customers for payments and service orders etc.
>Coordinating with various functional departments in order to solve the customer problems.
>Maintaining records of the feedback received from the customers.
>Meeting the monthly targets and increasing the sales.
Aug 2012 – Jun 2014
ERA Business School, New Delhi.
PGDM (Marketing, & IB)
Jun 2007 – Apr 2010
Osmania University, Hyderabad.
B.Sc. (Micro-Biology, Chemistry & Computer Applications)
Jun 2005 – Apr 2007
Board of Intermediate Education, Challapalli.
Bi.P.C (Biology, Physics, & Chemistry)
English (Proficient), Hindi (Proficient), Telugu (Native) & Tamil (Beginner).
MS Office (Expert), Photoshop (Intermediate), Operating Systems (Expert), HTML, C, C++, Digital Marketing, SEO.
Ability to listen with patience and interest, Ability to remain calm and empathetic when dealing with difficult/ irate customers, Good written and verbal communication skills, Good inter-personal and inter-departmental skills, Good negotiation and problem-solving skills.