OBJECTIVE

Seeking a role as a Key Account Manager in a reputed company that would want to benefit from my positive attitude, high energy and a genuine desire to assist others.

EXPERIENCE

Jan – 2016 to Sep - 2018

Junglee Games India Pvt. Ltd.

Customer Experience Executive

>Relationship management - Establishing regular contact with the VIP players (high-rollers) of the company in an attempt to maintain a healthy relationship with them and to encourage repeat visits.

>Customer communications - Ensuring the success of all the company run promotions/ campaigns by keeping the VIPs informed of them through regular calls.

>Customer needs assessment - Being the single point of contact for all the assigned VIP customers. Ensuring that they received all the premium assistance that they deserved by resolving their issues through inter-departmental coordination as well as escalation.

>Customer retention - Retaining all the assigned high-rollers through custom-made-promotions, bonus offers and regular contacts.

>Customer satisfaction - Striving hard to ensure that the players bringing in the most revenue for the company are not just satisfied but also wowed by the service extended to them.

>Records management - Tracking and maintaining proper documentation of the issues as well as feedback provided by the VIP customers’ issues - in an attempt to address them all diligently and without fail.

June – 2014 to Oct - 2015

Ease My Trip Pvt. Ltd.

Business Development Executive

>Responsible for identifying all new business opportunities in Delhi NCR.

>Maintaining an extensive database of prospective customers.

>Managing end-to-end client relationship - including pitching, acquisitions and retention along with service activations.

>Following up with customers for payments and service orders etc.

>Coordinating with various functional departments in order to solve the customer problems.

>Maintaining records of the feedback received from the customers.

>Meeting the monthly targets and increasing the sales.

EDUCATION

Aug 2012 – Jun 2014

ERA Business School, New Delhi.

PGDM (Marketing, & IB)

Jun 2007 – Apr 2010

Osmania University, Hyderabad.

B.Sc. (Micro-Biology, Chemistry & Computer Applications)

Jun 2005 – Apr 2007

Board of Intermediate Education, Challapalli.

Bi.P.C (Biology, Physics, & Chemistry)

ADDITIONAL SKILLS

Languages

English (Proficient), Hindi (Proficient), Telugu (Native) & Tamil (Beginner).

IT

MS Office (Expert), Photoshop (Intermediate), Operating Systems (Expert), HTML, C, C++, Digital Marketing, SEO.

Skills

Ability to listen with patience and interest, Ability to remain calm and empathetic when dealing with difficult/ irate customers, Good written and verbal communication skills, Good inter-personal and inter-departmental skills, Good negotiation and problem-solving skills.

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