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Sales Representative Customer Service

Norfolk, VA
November 16, 2018

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**** ****** **. 434-***-****

Norfolk, VA

Meryem Khadrane

Objective To obtain a challenging position in a business that will utilize my skills

and knowledge and offer opportunities for further learning experiences.


April 2002- December 2006 Navy Exchange NOB Norfolk, VA

Customer Service Representative/Sales Representative

•Received money from customers and operated register.

•Managed returns and exchanges from unsatisfied customers.

•Trained new cashiers’ in different departments on the floor.

•Expanded sales because suggestions made to customers.

December 2006-August 2008 Automation Precision Technology NOB

Homeland Security

•Secured Naval Airport entrance.

•Checked military ID’s, x-rayed luggage and conducted full body searches with security wands,

•Conducted hourly airport security tours.

•Managed personal entrance and all eyes for each door.

August 2008- August 2009 SSVA Virginia Beach, VA

Support Services of Virginia

•Provided assistance with cooking, cleaning, bathing and monitoring clients health and safety at all times.

•Assisted adults with autism and those who were mentally challenged with their social skills and everyday life needs.

•During severe behavioral episodes clients would self abuse their selves and staff would help comfort and distract clients with positive thoughts.

•Completed training objectives and work books daily with clients.

Assisted with Day supports when needed.

Certified in CPR & First Aid.

September 2009- December 2012 University of Virginia Charlottesville, VA


•Manage 15 employees at UVA Dining hall.

•Manage front line and floor.

•Dining hall feeds 1,100 students in 3 hour range.

•Handle any problems that arise.

•Conducted paper work at the end of shift.

•When shift ends secure all doors and building.

January 2013- October 2016 UVA Hospital Charlottesville, VA

Supply Chain Data Entry Personal

Conducted Paperwork for Receiving from outside deliveries.

Used PeopleSoft and Excel to conduct business daily.

Responsible for 6 Clerks to complete deliveries throughout the hospital.

Printed Orders On Daily Basis.

Familiar with most hospital items and solutions.

Had to multitask controlling desk, phones and window.

Knowledgeable with Windows including Word, Access, Excel and PowerPoint.

Knowledgeable of medical terminology and computer keyboarding skills.

Familiar With Pyxis machine, scanners, handhelds and etc…

Jacks Towing Dispatcher December 2016- June 2018 (Currently There)


Answers phones in a timely, friendly and professional manner. Investigates the needs of the caller to appropriately dispatch the best service vehicle and driver to meet the needs of the customer and the goals of the company.

Dispatch calls for service based on the skills needed to assist the customer, driver proximity to customer and type of service vehicle needed.

Completes shift reports timely and accurately, collects driver logs daily, assists with mileage records, fuel used, repairs made, and other expenses.

Exchange information with other dispatchers during shift change so that they are informed and ready for business.

Track information necessary to properly complete the COD Log Sheet, the Call Exception Log Sheet, as well as the Daily Operations Report Sheet for each shift worked.

Keep accurate records of time of departure or dispatch, time of arrival, and time of call completion, as well as tow destinations.

Use GPS tools to track the location of company vehicles to aid and assist in prompt service and document progress and/or delays encountered in providing service.

•Ability to exercise a high degree of good judgment and independence while evaluating emergency and non-emergency situations and the ability to make split-second decisions

•Ability to operate a wide variety of computers, radios and recording equipment

Education 2003-2005 Tidewater Community College

Worked on Business Management degree completed 53 credited hrs.

GPA for each semester was above a 3.7 .

Interests Computers, cameras, photography, editing, producing, music, camping, running, landscaping and learning.

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