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Medical Assistant Customer Service

Savannah, Georgia, United States
November 16, 2018

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Katena M. Butler

** ***** **

Midway, GA *****


Home: 912-***-****

Cell: 610-***-****

Personal Objective: To acquire a position with advancement opportunities where I can utilize acquired skills and experience as an Health Care Administrator; contributing to organizational growth.

Professional Experience: Paralegal/Medical Intake Specialist/Home Care Aide/Medical Assistant/Medical Technician/Patient Care Technician

Work Experience:

January 2016 to November 2017, Law Office of Stephan Ross, Pottstown, PA 19464

Served as a Paralegal, preparing written findings for various internal/external interested parties related to Social Security Applications.

Processed and reviewed medical documents for clients dealing with Social Security denials. Scheduled clients for appointments with Attorney Ross. Represented Attorney Ross at various conferences and planning sessions. Provided outreach to inform clients applying for Social Security benefits of the importance of exercising their right to counsel upon applying for Social Security benefits and developed professional relationships with other stakeholders. Maintained accurate client records and submitted requested reports to Mr. Ross. Reviews and updates publications as required. Provided information to the courts on the status of all actives cases. Coordinates and resolves special interest or complex issues which are especially sensitive and involve possible precedent setting or policy impact. Work closely with clients, social workers, and utilization management to ensure proper coordination of cases processed. Managed office operations and maintained confidentiality of all personnel information.

January 2013 to January 2016, Medical Intake Specialist, Eagleville Hospital, Norristown, PA 19403

Served as a Medical Intake Specialist for the Drug and Alcohol Treatment Center. Reviewed/processed and filed medical records and documentation on patients admitted to the drug and alcohol center. Performed medical charting on patients, and assist Nurses and Providers. Responsible for the intake, enrollment, and orientation of clients. Kept accurate documentation of all interactions and assist in the development of each individual's drug service plan and work with treatment team to transition clients to maintenance treatment. Experienced in substance abuse rehabilitation and medication assisted treatment. I have strong organizational skills and excellent verbal, non-verbal, and written communication skills sensitivity to the needs of those who are chemically dependent. Culturally competent and sensitive to client individualized treatment needs. Managed office operations and maintained confidentiality of all personnel information.

July 2010 to November 2017, Medical Assistant/Home Care Aide, Eagleville Hospital, Norristown, PA 19403

Served as a Medical Assistant and Home Care Aide for Eagleville Hospital, performing routine tasks and procedures such as measuring patients’ vital signs, administering medications and injections, recording information in medical recordkeeping systems, preparing and handling medical instruments and supplies, and collecting and preparing specimens for bodily fluids and tissues for laboratory testing. Preformed many administrative duties, including answering telephones, greeting patients, updating and filing patients’ medical records. Knowledgeable of medical terminology and familiar with communications processes for handling of cases. Applied sound judgment, ingenuity, and persuasiveness in motivating apathetic or negatively inclined individuals, including psychiatric, seriously ill and terminally ill patients, to apply for benefits for which they are eligible. Communicate effectively with belligerent/angry or extremely frustrated clients; understanding their fears and concerns and be able to obtain their confidence and trust. Provided counseling for clients and other interested parties concerning medical care. Resolved patient and family member’s complaints or unusual problems, and advises them on all matters related to their case.


Rasmussen College (2015-2017)

Minneapolis, MN

United States

Degree: Associate in Paralegal

Reading Area Community College (1997-1999)

Reading, PA

United States

Degree: Associate in Science in Nursing

Reading High School (09/08/1994 - 06/12/1997)

Reading, Pennsylvania

United States

Degree: High School Diploma in Nursing Assistance

Additional Information:


Computers Healthcare billing proficiency

Typing 35 wpm Extensive ER experience

back office Equipment Clinical training

Customer Service Medical Assisting specialist

Medical Billing Computerized charting specialist

Cash/ Credit Handling Problem resolution ability

Stocking / Invoice Enthusiastic caregiver

Advanced Cardiac Life Support (ACLS) certification

Patient/family focused

AED certification

Patient Care Wound cleaning/care ability

Vital Signs Abides by infection control standards

Med training Flow sheet charting skillfulness

Patient records / Charting Acute and rehabilitative care

Companionship Newborn education coach

Experienced user of MS-Office Programs; Word, Excel, PowerPoint and Access

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