Resume

Sign in

Employee Relations Customer Service

Location:
Clearwater, Florida, United States
Posted:
November 16, 2018

Contact this candidate

Resume:

McCullough Buchanan

*** ******* ******

Clearwater, FL 33755

804-***-****

ac7pv1@r.postjobfree.com

http://www.linkedin.com/in/cullybuchanan

Professional Experience:

Mease Manor Retirement Community

02/2017 – 09/2018

VP Human Resources

Responsible for the overall operations of the human resources department aligning resources to achieve overall strategic goals of the organization. Acts as the champion for wellness program, encouraging and facilitating participation.

Supervise the staff of the human resource department, providing coaching as needed to enhance departmental services.

In collaboration with the Executive Management Team, providing strategic and operational leadership in developing new processes and approaches to achieve it.

Assisting with annual operations plan and budget, including FTE management.

Providing for all staff a strong day-to-day leadership presence; coaching and bridging senior management operations and supporting an open-door policy among staff.

Representing the facility and interacting with regulatory agencies, insurance carriers, broker, and other professional organizations.

Develop comprehensive recruiting and retention plans to meet the human capital needs of strategic goals of the organization.

Review and make recommendations for improvement of the organization's policies, procedures and practices on human resources (i.e., Employee Handbook, hiring practices, performance reviews, etc.)

Maintain responsibility for organization compliance with federal, state and local legislation pertaining to all personnel matters.

Develop management and leadership skills which enhance performance and foster staff success.

Lead the review and analysis on wage and benefits program and provide recommendations for improvements.

Acts as the liaison for all workers' comp cases between injured employee, insurance carrier, and insurance broker to manage claims effectively.

Participates in annual workers' compensation audit, finance audit, and any inspections from AHCA requiring employee documentation.

Develop succession planning, reduce turnover and promote employee satisfaction.

Instill a coaching culture, identity best practices and improve internal systems.

Participate in Administrator on Call rotation, to ensure facility support and assist in Marketing efforts.

Serve as HIPAA Compliance Officer, Chair Intellectual Wellness Committee, Chair Survey Action Planning Committee, Chair Professional Development Committee, Chair Safety Committee and Member of Risk, QAPI, Executive Leadership and Senior Leadership Teams.

Investigate reports of noncompliance with policies, ensure risk management and build a safety culture.

Universal Health Services

05/2011 – 02/2017

Senior Director of Human Resources

UHS/First Home Care VA, DC and Foundations for Home and Community MD

10/2015 – 02/2017

Serve as liaison with licensure, regulators and other government entities, within 10 sites in three states.

Manage and oversee HR team in recruitment, selection and onboarding of employees. Administer compensation and benefit programs. Assist with budget and FTE management, as well as plan and applications for contract services.

Manage HR compliance programs, ensuring consistency with employment standards for background checks, CPS, verifications and pre-employment drug testing.

Make recommendations for HR policy review and improvement, and ensure consistent application and practice. Implementation of employee handbooks and job competencies.

Mentor Human Resources and leadership teams and provide guidance to employees and management in appropriate application of corrective action tools; policies and procedures. Assist in internal investigations of performance and conduct, and make recommendations to disposition of involved parties.

Administer terminations within organizational standards and legal framework. Represent sites as needed in VEC, EEO and other related disputes.

Collaborate with management to establish positive culture and employee relations. Coordinate activities for staff teambuilding. Administer stay interviews and employee retention plan. Coordinate implementation of Service Excellence Customer Service program throughout organization.

Coordination and administration of organization training plan and presentation of various organizational in-services. Tracking and organization of training hours and materials, to meet regulatory standards.

Director of Human Resources

UHS/Harbor Point Behavioral Health Center

05/2012 – 10/2015

Serve as liaison with licensure, regulators and other government entities.

Manage and oversee recruitment, selection and onboarding of employees. Administer compensation and benefits programs. Assist with budget and FTE management, as well as plan and applications for contract services.

Manage HR compliance programs, ensuring consistency with employment standards for background checks, CPS, verifications and pre-employment drug testing.

Make recommendations for HR policy review and improvement, and ensure consistent application and practice. Implementation of employee handbooks, performance evaluations, job descriptions and job competencies.

Provide guidance to employees and management in appropriate application of corrective action tools; policies and procedures. Assist in internal investigations of performance and conduct, and make recommendations to disposition of involved parties.

Administer terminations within organizational standards and legal framework. Represent campuses as needed in VEC, EEO and other related disputes.

Collaborate with management to establish positive culture and employee relations. Administer employee satisfaction survey. Coordinate community activities for staff teambuilding and facility visibility.

Coordination and administration of facility training plan and presentation of various facility in-services. Tracking and organization of training hours and materials, to meet regulatory standards.

Participation on Leadership Team, Governing Body, Daily Communication Team, Quality Council, Patient Safety Council, Environment of Care, and Safety Committee.

Assist with Facility rebranding and service recovery initiatives.

Director of Human Resources

UHS/Pines Residential Treatment Facility (Crawford, Brighton and Kempsville campuses, with approximately 750 employees)

05/2011 – 05/2012

Manage HR departments in a multi-campus setting, which are Tricare Certified, Joint Accredited and licensed by The Virginia Department of Behavioral Health and Developmental Services and the Virginia Department of Education.

Serve as liaison with licensure, regulators and other government entities.

Manage and oversee recruitment, selection and onboarding of employees. Administer compensation and benefits programs. Assist with budget and FTE management, as well as plan and applications for contract services.

Manage HR compliance programs, ensuring consistency with employment standards for background checks, CPS, verifications and pre-employment drug testing.

Make recommendations for HR policy review and improvement, and ensure consistent application and practice. Implementation of employee handbooks, performance evaluations, job descriptions and job competencies.

Provide guidance to employees and management in appropriate application of corrective action tools; policies and procedures. Assist in internal investigations of performance and conduct, and make recommendations to disposition of involved parties.

Administer terminations within organizational standards and legal framework. Represent campuses as needed in VEC, EEO and other related disputes.

Collaborate with management to establish positive culture and employee relations. Administer employee satisfaction survey. Chair and organize Employee Activity Committee and Service Excellence Committee. Coordinate community activities for staff teambuilding and facility visibility.

Coordination and administration of facility training plan and presentation of various facility in-services. Tracking and organization of training hours and materials, to meet regulatory standards.

Participation on Leadership Team, Governing Body, Professional Staff Executive Committee, Daily Communication Team, Quality Council, Patient Safety Council, Environment of Care, Safety Committee and Compliance Committee.

Rehab Management, Inc.

08/2003 - 03/2011

Human Resources Manager

Recruiting, interviewing, reference checking, screening, preparing ads and drafting all employment agreements.

Draft and perform entry for all payroll and HR maintenance and manage bonus referral program.

Conduct in-house and offsite training programs, in-services and new hire orientation for all new hires, at 50 facilities in 3 states. (ie: Communication Workshop, Interviewing Skills Workshop, EEO Training, LOA/FMLA, Dealing With People You Can’t Stand, Harassment Training, Unacceptable Employee Behavior, HIPAA, Diversity, Retention/Turnover and Customer Service)

Conduct Employee Satisfaction Surveys and complete and analyze wage and salary compensation surveys for compliance.

Organize company events, annual award presentation and Employee Recognition Programs. Maintenance of company intranet.

Administer all employee benefit programs. Reconciliation of benefit invoicing. Administer FMLA, LOA, Workers’ Comp, 401k, STD and LTD. Serve as HIPAA Compliance Officer. Maintain relationships with vendors and participate in analyzing yearly competitive bids for contracts. Prepare for and conduct open enrollment meetings annually and focus group meetings. Creation of quarterly benefit newsletters and annual Benefit Statements.

Assure compliance with policies and procedures, conduct all exit interviews, participate in performance-related aspects to include evaluations, promotions, progressive disciplinary actions, counseling of staff, employee relations, conflict resolution, coaching, re-negotiation of rates and perform all “save” conversations. Resource and coach for employees and management.

Process and maintain immigration applications and files (H1-B, TN, Green Card). Administration of employee personnel files, I9s and Licensure.

Medical Facilities of America

09/2007 – 05/2008

Director of Human Resources

Develop and execute recruitment, retention and recognition processes. Interviewing, reference checking, screening, preparing ads and hosting job fairs.

Draft and perform entry for all payroll and HR maintenance.

Conduct in-house training programs, in-services and new hire orientation. Creation of Monthly Facility Newsletter.

Organize company events, annual award presentation and Employee Recognition Programs. Participation in Safety Committee. Participate in Administrator on Call Rotation.

Administer all employee benefit programs. Administer FMLA, LOA, Workers’ Comp, 401k, STD and LTD programs. Prepare for and conduct open enrollment meetings annually.

Assure compliance with policies and procedures, conduct all exit interviews, participate in performance-related aspects to include evaluations, promotions, progressive disciplinary actions, counseling of staff, employee relations, conflict resolution, coaching, re-negotiation of rates and perform all “save” conversations. Investigate and resolve complaints, problems and morale issues.

Relevant Education:

HR and Benefits: International Foundation for Employee Benefit Plans Introduction to Compensation, Paycor How (and Why) to hire Intrapreneurs, Paycor ‘Me Too’ Movement: Understanding Sexual Harassment in the Workplace, ASHHRA Creating your Superhero Team, UHS Common Performance Review Process, Littler Mendelson The EEOC's New Strategic Enforcement Plan Critical Challenges Faced by Employers, NOBSCOT Strategic Exit Interviewing, UHS Leadership Excellence, UHS Smart Recruiting, UHS Healthstream Administration, Overview of the Office of Inspector General’s Exclusion Program, E-Verify, UHS BhSTART Applicant Tracking, Littler Mendelson Discrimination, Retaliation and Harassment, UHS HRD Training, UHS Wage and Hour Law and Pay Practice Compliance, Global Learning Center Keeping Your Company out of Legal Trouble, Managed Benefits Motivating Your Employees, Global Learning Center Law and Ethics in the Workplace, Manpower Staffing Positive Employee Relations, Global Learning Center Employment and Labor Law, Mercer Health & Benefits Conference New Developments in Employment Law, Managed Benefits Managing Conflict in the Workplace, CEBS/Wharton School of Employee Benefits Concepts and Health Care Benefits, Rockhurst University Overcoming Negativity in the Workplace, Mercer Health & Benefits Health Care Benefit Seminar, Padgett & Thompson Essentials for Personnel and HR Assistants, BB&T Insurance Services Employee Benefits Seminar, Rockhurst University CE Center Wage and Hour Law Compliance, National Alliance on Mental Illness Family-to-Family Education Program, Business 21 Gossip, Gab and the Grapevine How to Neutralize Negative Workplace Chatter, RMI HIPAA Compliance Training, Ceridian eSource HR, QPS Current Good Manufacturing Principles, Dun and Bradstreet Customer Service Skills, Dun & Bradstreet Telemarketing Skills, Padgett & Thompson How to Deal with Unacceptable Employee Behavior, Advantec Sexual Harassment and Discrimination Prevention and Awareness, Advantec ADA Compliance Training for Managers, Scott Insurance Stimulus Bill and How it Affects Cobra, PayScale How to Perform Compensation Analytics, Quicknowledge.com Intercultural Business Etiquette, Wells Fargo and ADP A Changing Landscape The Impact of Health Care Reform, SHRM Health Care Reform, McLaughlin Young Obeying Equal Employment Opportunity Laws, McLaughlin Young Disciplining and Redirecting Employees, ASHHRA and HealthcareSource Real Strategies for Improving Employee Performance in Healthcare, International Foundation of Employee Benefit Plans 401k Fees in the Spotlight, International Foundation of Employee Benefit Plans 401k Plans, Coastal Ethics Training FLSA Hot Issues, NARA HealthCare Reform, Charon Planning Understanding and Negotiating Your Renewal, HR Executive Effective Rules for Attracting and Retaining Top Talent, Lorman Education How to Set Pay Ranges that are Fair and Effective, UHS Service Excellence Presenter training, Learn to tame the Ever-Changing world of HR, and ADP Workforce Now HR & Benefits.

Accounting and Payroll: John Tyler Community College Principles of Accounting, ADP PC/Payroll for Windows, UHS Lawson HRIS and Payroll training, Paychex Paylink for Windows, ADP ReportSmith for Windows, ADP E-Time for Windows, Ceridian eSource Payroll Fundamentals, ADP ReportSmith Day 1 and Day 2, ADP Year End Seminars, American Payroll Association Year End Seminars

General Computer: CompUSA Advanced Microsoft Excel, CompUSA Intermediate Microsoft Word, CompUSA Introduction to Microsoft Word and CompUSA Introduction to Microsoft Excel

General: Richard Bland College of the College of William and Mary and Matoaca High School Advanced Diploma

Accomplishments, Honors and Awards:

2018 Current Active member: American Society for Healthcare Human Resources Administration and Society for Human Resources Management

2012 Summary of Service Recovery efforts at The Pines: Crawford, Brighton and Kempsville: Implementation of pre-employment testing and applicant tracking system, assistance with HRIS and Payroll conversion to Lawson, implementation of job descriptions, performance evaluations, job specific competencies, UHS policies and procedures, and facility Employee Handbook, coordinate collection of over 1000 critical HR file missing documents and verifications, reduction in force, with more than 350 employees affected, with zero employee grievances, coordination of Employee Engagement Committee and Service Excellence Committee, creation of Customer Service Scorecard, featured submissions to UHS newsletters, assistance with branding of facility, through name change, new culture and new website, development of facility wide training plan, coordination of employee engagement and teambuilding activities, and assistance with reduction in legal risk through management training and compliance systems.

2008 RMI Summer Home Office “Next Great Idea” Contest Winner

2007 Committee Member to Judge Employer All-Star Award for Employee Engagement and Retention for Richmond Human Resources Management Association of Society for Human Resource Management

2007 Executive Committee Member, Virginia Society for Healthcare Human Resource Administration – Central Virginia Regional Representative. Host and Coordinate several training workshops. Quarterly mailings to recruit new members and correspondence with current members in my region.

2006 Rehab Management Inc. Corporate Employee of the Year Award

2005 Executive Committee Member, National Alliance for the Mentally Ill – Central Virginia Region

2003 RMI Employee Satisfaction Survey Top Employee Award for Company Support and Effectiveness

1998 Apex Systems, Inc. Employee of the Year Recognition

Computer Experience:

Recruitment/Applicant Tracking/Pre-Employment/Education and Training: HR Smart, START, PC Recruiter HTML, ACE Online Assessment Test Track, Accutrace, First Lab, E-Drug Test On-Line, Innovative Enterprises Background Checks, Global Compliance IntegriLink, Healthstream Learning System, Relias, Applicant Pool

Payroll/HRIS: Kronos, Shifthound, Gorrie Regan, Lawson, Ultipro, ADP E-Time 3A Time Management System, ADP PC/Payroll for Windows 4.5, Paychex Paylink for Windows, ADP ReportSmith 4.2, ADP DocuMax Reporting, ADP PC Timeclock, ADP eTimeSheet 2.1, ADP Cardtracker, ADP Etime Phone Administration online, Ceridian eSource HR/Payroll, Visual AccountMate Payroll, Paychex Preview for Windows, Advantec on Demand through Peoplesoft, ADP Workforce Now, Paychex eServices, and Paycom

Accounting: MAS 90, AS400, Great Plains Dynamics, Yardi ASP, AccountMate Premiere for DOS, ACCPAC BPI Integrated Accounting/CA-BPI Accounting II for DOS, Intuit Quickbooks, Quickbooks Pro, Quicken, and Prompt SQL

Benefit Administration: General American health Connect, American Funds Plan Sponsor 401, MetLink Benefits Administration, Aetna EzEnroll Member Benefits Admin, UHC Employer Eservices, Hartford Life Employer View, Guardian Anytime, Summitholdings, MyHumana, and Lincoln4benefits

General Office: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft Powerpoint, Multiactive Maximizer, Lotus Approach, Lotus Word Pro, Lotus 1-2-3, Macromedia Contribute 3, Corel Photo-Paint, FedEx Ship, UPS Quick Cost Calculator and UPS On-Line Ship

Professional References:

Jamie Molbert, Former CEO UHS Harbor Point BHC ac7pv1@r.postjobfree.com 361-***-****

Kerry Knott, Regional VP UHS ac7pv1@r.postjobfree.com 561-***-****

Jennifer Kelly, CEO UHS Virginia Beach Psychiatric Hospital ac7pv1@r.postjobfree.com 412-***-****

Denise Robertson, Vice President, Rehab Management, Inc., ac7pv1@r.postjobfree.com 804-***-****

Mary McCarthy Executive Director of Building Services Mease Manor ac7pv1@r.postjobfree.com 813-***-****



Contact this candidate