DANIELLE MCINTOSH

*** ******* ****** *******, **

416-***-****, ac7puw@r.postjobfree.com

Customer Service/ Administrative Assistant/ Call Center Representative

SUMMARY OF QUALIFICATIONS

Communication/Customer Service Skills

Empathetic, respectful and dependable individual, with a passion for helping people

5 years of experience working with diverse populations in a customer service setting

Strong training on accident prevention and occupational health and safety

Interact and build rapport with others in a polite and helpful manner

Developed a non-judgmental approach and discretion in dealing with confidential matters

Administrative/Organizational/ Leadership Skills

Excellent organization and time management skills; extensive training in planning, coordinating and successfully executing multiple tasks and activities

Strong attention to detail; ensure all work is accurate and adheres to guidelines

Proven ability to thrive in a fast-paced environment and able to adapt to changes

Able to follow directions with a positive attitude, resolve complaints, requests professionally and efficiently

Technical Skills

Experience in creating documents, reports, graphs, flyers and presentations using MS Word, Excel, Power Point applications (keyboarding speed 35 -40 wpm with accuracy)

Digital literacy across a broad range of devices ( smartphones, tablets, Social Media apps)

Professional phone etiquette and knowledge of multiline phone systems

WORK EXPERIENCE

Call Center Representative

Tarion Warranty Corp. (Contract) March 2018- June 2018

Managed large amounts of inbound and outbound calls in a timely manner

Identified client’s needs, clarified information, researched every issue and provided solutions and/or alternatives

Obtained and processed client information into internal database in a timely manner

Explained the company policies to new homeowners in Ontario

Assisted homeowners and contractors with any forms via email

Call Center Representative

Beck Taxi (Contract) November 2017- January 2018

Answered inbound calls

Monitored orders and relayed information, pleasantly, to drivers and customers

Communicated clearly with a pleasant, helpful tone

Handled complaints with ease and oversaw tasks through to completion

Entered and processed basic billing information utilizing math skills

WORK EXPERIENCE (continued)

Cashier/Customer Service March- August 2017

Tim Horton's

Greeted customers upon arrival in a friendly manner, entered orders into register and accepted payment by cash, debit, credit and gift cards

Effectively served customers while working in a fast and busy environment with positive attitude

Maintained cleanliness at front end, restocked cups, lids, napkins and cleaned trays

Administrative/Receptionist February 2015- March 2016

Upfront Theatre Foundation

Greeted and assisted visitors to the office

Answered and directed phone calls

Organized and scheduled meetings and appointments

Produced and distributed correspondence memos, letters, faxes and forms to clients

Handled sensitive information in a confidential manner

Maintained supplies by checking inventory stock sheets

Cashier/Customer Service February 2012- January 2013

Metro Inc

Greeted customers, scanned and bagged grocery items and processed payments by cash, debit, credit and gift cards

Effectively served customers during peak shopping periods while maintaining positive attitude

Organized workplace daily following occupational health and safety policies and procedures

Replenished supplies around cash desk, as per inventory floor plan

EDUCATION AND CAREER DEVELOPMENT

First Aid CPR& AED Certificate 2017-2020

Service Excellence Certificate OTEC 2017

OSSD, Monsignor Fraser Alternative School 2015

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