Customer Service Sales

Junlan Bu

Cell: 780-***-****

********@*****.***

Highlights of Qualifications

Administrative Professional Diploma

Proficient with Microsoft Office 2013 Word (Advanced), Excel (Advanced), Access, Outlook, and PowerPoint

Versatile customer service background in Real-Estate, Project Planning, and Marketing

Extensive background providing Accounting and Financial Investment Services

Known for careful, accurate, prompt, professional, patient, and committed

15 years of experience of administration and management

Bachelor of Business Administration Degree

Bilingual in Mandarin and English

Keyboard 65 wpm

Professional Employment Experience

Data Control Clerk (Two-Month Work Practicum) Edmonton, Alberta

EPCOR Technologies–Project Control and Contract Administration Aug 2018–Sep 2018

Enter Vehicle Time Sheets by software Penta

Retrieve and verify specific records of projects

Answer internal calls and emails for modifications of Vehicle Time Sheets

Ask permissions from project managers to add and map Cost Code and Work Order

Scan, save, and file various Completed Project Packages

Share designated documents to share point for cross reference

Email updated feedback of Completed Project Packages to project managers

Support team members to complete mid-month and end of month billing

Customer Service and Cashier Edmonton, Alberta

TJX Company Winners and Homesense Aug 2016–Present

Work independently and/or as a productive, cooperative team member

Provide quality customer service during busy autumn and holiday seasons

Explain product features, benefits, follow-up service, warranty protection, and return policies

Cashier and Floor Associate Edmonton, Alberta

Foever21 Mar 2015–Nov 2015

Process cash, debit, and credit sales transactions

Provide quality customer service during busy times

Arrange inventory, stock shelves, and assist customers to find desired merchandise

Assistant Director Beijing, China

Tianyou Petrochemical Company, Ltd Mar.2012–Sep.2014

Negotiate and cooperate with financial institutions or investors

Compose standard documents to apply for purchasing national petroleum products

Calculate pre-stage funds and issue effective fund voucher to government

Protocol delivery plan and sales distribution plan

Organize documents by different confidential level per company’s requirement

Employment Experience (Continued)

Preparatory Department Manager Beijing, China

Leyard Optoelectronic, LTD. Oct 2010–Apr 2011

Prepare construction plans for a new workshop (20,000M2) for LED production

Compose formal government documents of building infrastructure

Produce Project Feasibility Study Report

Prepare Project Application and submit Construction Land-Use Permit Application

Communicate with government to plan control indexes to meet government requirements

Audit construction blueprints

Arrange Environmental Assessment for government approval

Provide document service document generation, collaboration, document control, archival support, and security

Investment Director Beijing, China

Stanley and Partner Investment Management Co., Ltd. Oct 2008-May 2009

Compose the investment plan

Research and analysis the region marketing

Visit potential customers

Operate the secondary land market transactions

Business Owner Shanghai, China

Meisen Investment and Consultancy Co., Ltd Jun 2006–Dec 2009

Rent venue (for one month) for Shanghai National Exhibition

Manage planning, coordination, and logistics of month-long event

Confirm the official (named) contractor for each exhibition for advertising purposes

Compose official invitation letter and email to potential exhibitors using Mail merge

Contact and follow up with companies/exhibitors who want to participate in annual exhibition

Create manageable operating budget for each exhibition using Excel applications

Sales, Sales Manager, and Project Manager Shanghai, China

DTZ Debenham Tie Leung International Property Advisers Mar 1999–May 2006

Establish market positioning in accordance with DTZ marketing database

Draw up sales plans for new project for selling available properties

Establish media plan for opening and promotion (in accordance with project progress)

Develop Sales Handbook and customer service standards to train new employees

Arrange staff training schedule seminars and assign training staff

Review and settle monthly commissions with developers

Arrange conferences with property-management developers for selling process

Analyze feedback and problem solve to resolve any issues/concerns/complaints

Meet with financial institute (regularly) to manage fund withdrawals

Agent and Sales Supervisor Shanghai, China

Balfour Land Property Service (Shanghai) Co., Ltd Nov 1996–Mar 1999

Research regional marketing, present investigation report including comparative project analysis

Develop potential tenant embassies and consulates oriented

Provide professional customer service including interior decoration of property for leasing

Plan and lease the first service apartment in Shanghai

Maintain good relations with clients to get business opportunities

Education and Training

Administrative Professional Diploma Edmonton, Alberta

Campbell College Feb 2018–Sep 2018

Business English and Business communication/Business Math

Applied Office Procedures/Professional Development Workshops

Maintain security of confidential information following FOIP & PIPA regulations

Computer Training Microsoft Office 2013

Bachelor of Business Administration Degree Shanghai, China

Southwest University of Science and Technology Oct 2009–Jan 2013

Transferable Administrative Skills

Computer/Organizational

Schedule appointments and manage calendars using Outlook applications

Research information on the internet to arrange travel accommodations and transportation

Create PowerPoint presentations for meetings, seminars, and/or special events (e.g. AP1802 Grad)

Update and maintain client information in Access database following ARMA filing standards

Prepare meeting agendas, attend meetings, transcribe minutes and distribute

Sort and collate invoices, reports, memos, letters, and required documents

Volunteer Work

Fundraising and Kitchen Service Edmonton, Alberta

The World Mission Society Church of God 2014–Present

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