ADMINISTRATOR
QUALIFICATIONS PROFILE
Multifaceted and goal-oriented professional, offering broad-based experience in case assessment and management and general administration. Adept at assessing client needs by evaluating treatment progress and actions; executing interdisciplinary techniques; and monitoring patient care cycle. Equipped with excellent interpersonal, communication, and organizational aptitudes in coordinating with all levels of professionals. Knowledgeable of staff recruitment and supervision, activity planning, and individual consultation. Technically proficient with Microsoft PowerPoint and Excel, HomeTrak, Therap, and Linux.
AREAS OF EXPERTISE
Treatment Planning Patient and Client Relations Group Therapy Regulatory Compliance
Program Development Document Management and Review Budget Administration
PROFESSIONAL EXPERIENCE
Sagebrush Treatment Center, Great Fall, VA Vienna, VA
Program Assistant Assistant Residential Program Manager 2014–Present
Establish a safe environment for individuals in treatment for substance abuse
Efficiently interface with fellow professionals in providing treatment to specific clients
Preside over step group therapy sessions weekly, as well as intakes, discharges, and assessments
Assume responsibility in identifying, analyzing, and resolving individual client needs
Maintain active communication with residents and their families to discuss other community resources
Carry out vitals, urinalysis, and assisted with medication
Aetna, Chantilly, VA
Care Management Coordinator 2017–2018
Fulfilled a wide array of tasks which involved developing care plans, implementing outreach initiatives, addressing customer complaints, and encoding authorizations
Facilitated intakes, assessments, home visits, and ICT meetings
Gained and broadened knowledge of eligibility requirements relating to Medicaid and Medicare
Community Residences, Chantilly, VA
Program Manager 2017
Oversaw daily Intermediate Care Facility (ICF) operations, executed policies and procedures, and provided solutions on recurring issues
Ensured complete documentation of clinical charting, as well as of Individual Support Plan (ISP) planning and facilitation
Offered comprehensive case management services to clients while guiding patients on community resources
Employed keen attention to detail in keeping case history records, providing referrals, as well as managing caseloads
Delivered case history material for review and discussion with other staff members
Prepared treatment plans, reports, program budgets, and semi-annual newsletters
Guaranteed the health and safety of residents by observing strict adherence to agency policy and procedures as well as state regulations
Served as an advocate, responsible for managing client rights by making sure clients were aware of their rights and that staff supported them in every capacity
KenCrest Services, Dover, DE
Program Coordinator 2008–2012
Performed key responsibilities encompassing tracking support services and Medicaid and Medicare of clients, upholding individuals’ plan of care, as well as analyzing Essential Lifestyle Plan (ELP) related documentation
Led program managers and four residential sites with more than 30 direct support professionals (DSPs)
Held accountability in monitoring monthly budgets and auditing client finances
Demonstrated leadership skills in directing daily operations of each residential sites coordinating quarterly team review meetings, and following up on all recommendations
Rose Hill Community Centre, New Castle, DE
Youth Program Coordinator 2004–2008
Implemented multi-site prevention activities in collaboration with Delaware Prevention Network Alliance (DPNA) program sites, as well as events for the ‘all-star’ program participants
Exhibited decision-making aptitudes in employing participants through schools and other groups and assigning tasks to volunteer staff
Played a vital role as mentor, in charge of developing resistance skills and practical life applications of numerous participants
Observed strict adherence to company regulatory instructions and obligations
Conducted drug prevention classes and several group sessions weekly
Successfully obtained performance measures established in funding contract from 2004–2008
EARLIER CAREER
State of Delaware, Division of Developmental Disabilities Services DDDS, Bear, DE
Family Support Specialist
Christiana Care, VNA, New Castle, DE
Client Services Supervisor of Home Health Care
EDUCATION AND CREDENTIALS
Master of Business Administration: In Progress (Expected Completion Date: January 2020
University of the People, Pasadena, CA
Support Coordination Certification
University of Delaware, Newark, DE
Bachelor of Science in Human Services and Social Sciences
Springfield College, Springfield, MA
CERTIFICATIONS
Certified Support Coordinator (QMRP/QMHP)
Cardiopulmonary Resuscitation (CPR) and First Aid Certification
Certified PM 46 (Abuse/Neglect) Investigator
120-hour Certified Nursing Assistant (CNA) Certificate