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Program Manager

Front Royal, VA
November 16, 2018

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Multifaceted and goal-oriented professional, offering broad-based experience in case assessment and management and general administration. Adept at assessing client needs by evaluating treatment progress and actions; executing interdisciplinary techniques; and monitoring patient care cycle. Equipped with excellent interpersonal, communication, and organizational aptitudes in coordinating with all levels of professionals. Knowledgeable of staff recruitment and supervision, activity planning, and individual consultation. Technically proficient with Microsoft PowerPoint and Excel, HomeTrak, Therap, and Linux.


Treatment Planning Patient and Client Relations Group Therapy Regulatory Compliance

Program Development Document Management and Review Budget Administration


Sagebrush Treatment Center, Great Fall, VA Vienna, VA

Program Assistant Assistant Residential Program Manager 2014–Present

Establish a safe environment for individuals in treatment for substance abuse

Efficiently interface with fellow professionals in providing treatment to specific clients

Preside over step group therapy sessions weekly, as well as intakes, discharges, and assessments

Assume responsibility in identifying, analyzing, and resolving individual client needs

Maintain active communication with residents and their families to discuss other community resources

Carry out vitals, urinalysis, and assisted with medication

Aetna, Chantilly, VA

Care Management Coordinator 2017–2018

Fulfilled a wide array of tasks which involved developing care plans, implementing outreach initiatives, addressing customer complaints, and encoding authorizations

Facilitated intakes, assessments, home visits, and ICT meetings

Gained and broadened knowledge of eligibility requirements relating to Medicaid and Medicare

Community Residences, Chantilly, VA

Program Manager 2017

Oversaw daily Intermediate Care Facility (ICF) operations, executed policies and procedures, and provided solutions on recurring issues

Ensured complete documentation of clinical charting, as well as of Individual Support Plan (ISP) planning and facilitation

Offered comprehensive case management services to clients while guiding patients on community resources

Employed keen attention to detail in keeping case history records, providing referrals, as well as managing caseloads

Delivered case history material for review and discussion with other staff members

Prepared treatment plans, reports, program budgets, and semi-annual newsletters

Guaranteed the health and safety of residents by observing strict adherence to agency policy and procedures as well as state regulations

Served as an advocate, responsible for managing client rights by making sure clients were aware of their rights and that staff supported them in every capacity

KenCrest Services, Dover, DE

Program Coordinator 2008–2012

Performed key responsibilities encompassing tracking support services and Medicaid and Medicare of clients, upholding individuals’ plan of care, as well as analyzing Essential Lifestyle Plan (ELP) related documentation

Led program managers and four residential sites with more than 30 direct support professionals (DSPs)

Held accountability in monitoring monthly budgets and auditing client finances

Demonstrated leadership skills in directing daily operations of each residential sites coordinating quarterly team review meetings, and following up on all recommendations

Rose Hill Community Centre, New Castle, DE

Youth Program Coordinator 2004–2008

Implemented multi-site prevention activities in collaboration with Delaware Prevention Network Alliance (DPNA) program sites, as well as events for the ‘all-star’ program participants

Exhibited decision-making aptitudes in employing participants through schools and other groups and assigning tasks to volunteer staff

Played a vital role as mentor, in charge of developing resistance skills and practical life applications of numerous participants

Observed strict adherence to company regulatory instructions and obligations

Conducted drug prevention classes and several group sessions weekly

Successfully obtained performance measures established in funding contract from 2004–2008


State of Delaware, Division of Developmental Disabilities Services DDDS, Bear, DE

Family Support Specialist

Christiana Care, VNA, New Castle, DE

Client Services Supervisor of Home Health Care


Master of Business Administration: In Progress (Expected Completion Date: January 2020

University of the People, Pasadena, CA

Support Coordination Certification

University of Delaware, Newark, DE

Bachelor of Science in Human Services and Social Sciences

Springfield College, Springfield, MA


Certified Support Coordinator (QMRP/QMHP)

Cardiopulmonary Resuscitation (CPR) and First Aid Certification

Certified PM 46 (Abuse/Neglect) Investigator

120-hour Certified Nursing Assistant (CNA) Certificate

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