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Customer Service Manager

Location:
Fresno, California, United States
Posted:
November 16, 2018

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Resume:

Rhonda Gaede

Home: 559-***-**** Cell: 559-***-****

ac7ptu@r.postjobfree.com

OFFICE MANAGER & ADMINISTRATIVE PROFESSIONAL

Front Office Reception Customer Service Data Entry Accounting Support

Professional Experience

Robert Half Office Team

Clovis Nissan Clovis, CA

File Clerk Aug 2018

Responsibilities and accomplishments included:

Filed car deals repair orders and all other paperwork as needed

Organized supply closet

California Motoring Company Clovis, CA

Office Manager 06/2004 – 09/2017

Responsibilities and accomplishments included:

Recruited to manage office responsibilities directly by the Founding President who I supported at Western Fleet Auto Brokers.

Greeted clients and answered incoming calls utilizing multi-line phone system and directed clients to appropriate representative to support all requests, questions and concerns.

Built and cultivated clientele relationships and resolved questions and concerns to ensure highest customer satisfaction initiatives achieved.

Managed incoming and outgoing mail and packaged parcels within strict time demands.

Performed administrative duties and ordered office supplies to ensure office fully functional.

Administered customer data utilizing Grapevine system and printed contracts to support clientele transactions.

Processed accounts payable and accounts receivable invoices utilizing QuickBooks, and reconciled bank statements to ensure accurate accounting practices.

Prepared journal entries and reconciled discrepancies to ensure financials accurately reported.

Western Fleet Auto Brokers Fresno, CA

Sales Assistant 09/2000 – 06/2004

Responsibilities and accomplishments included:

Answered incoming calls utilizing multi-line phone system and directed clients to appropriate representative to support all requests, questions and concerns.

Administered customer data utilizing Grapevine system and printed contracts to support clientele transactions.

Small World Preschool Fresno CA

Preschool Teacher 09/1988 – 08/2000

Responsibilities and accomplishments included:

Supervised children during classroom and outdoor activities that supported cohesive and team environment.

Developed lesson plans and craft activities and educated students in compliance with state and federal regulations.

Developed and updated student progress reports and addressed accomplishments and concerns with parents to support academic initiatives.

Planned and organized Christmas and year-end programs and guided students with song and dance routines that built and supported student morale.

Education & Certifications

Fresno Pacific University Fresno, CA

Bachelor of Science, Social Science degree

Emphasis: Child Development

Skills

PC Proficient: Microsoft Windows, Word, Excel, and Outlook and various databases, including QuickBooks and Grapevine.



Contact this candidate