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Content Editor and Copywriter

Portland, Oregon, United States
November 16, 2018

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Resume: 206-***-**** Garrett Hill Portland, OR


**/** – Present Intel Hillsboro, Oregon

HR Content Editor

Oversee tone, style, structure, and voice of all content for HR and its virtual assistant

Translate complex brand and business initiatives and programs into simple, understandable information while maintaining appropriate brand voice

Partner with cross-functional teams and stakeholders to craft palatable content across multiple channels

Assist a team of writers and analysts to conceptualize and compose original content

Work under tight deadlines to deliver weekly organizational updates, periodic content expansion (by country and region), and HR initiatives

Write and edit style guides for internal communications, the virtual assistant, mobile content, and the Intel intranet

06/17 – 2/18 Biamp Systems, Inc. Portland, Oregon

Technical Writer and Documentation Specialist

Edited, authored, and organized technical documentation for company-wide access

Wrote user manuals and process documentation

Project coordinated using VSTS, JIRA, and ProductPlan

Built and administrated dozens of SharePoint libraries

Designed communications templates using Acrobat, SharePoint, and Office Suite

Researched and applied safety and compliance standards for worldwide product certification 11/16 – 6/17 Remote, Upwork Guanajuato, Mexico

Freelance Writer and Editor

Wrote and edited internal and consumer-facing blogs, business proposals, UX manuals, buyer’s guides, product descriptions, taglines, and digital marketing copy according to client’s requests

Collaborated using GigHub repos, MS Team, JIRA, and internal or public CMS such as WordPress

Incorporated knowledge of SEO, internal and public CMS, and HTML to manage client’s web content

Advised clients on content and digital marketing strategy across multiple platforms 05/16 – 2/17 WeLocalize Zipolite, Mexico

Digital Marketing Copywriter / Linguistics Specialist

Delivered high-volume, short-form ad copy based on SEO and marketing principles

Wrote training manuals, white papers, and style guides

Transcribed, arranged, and edited intellectual property according to strict specifications

Spearheaded marketing and tech initiatives for WeLocalize’s Fortune 100 clients 206-***-**** Garrett Hill Portland, OR

07/15 – 3/16 Professor Robert Stark Portland, OR


Edited academic writing according to MLA and/or AP style

Researched and compose lectures and presentations

Provided useful feedback to the author to be considered during book revision process 09/10 – 05/15 Expedia, Inc. Bellevue, WA

Senior Content Editor

Attended to internal and external customer service requests

Problem-solved escalations involving live site, internal tools, and process issues

Project-managed new initiatives measured by metrics and deliverables

Trained, managed, and mentored new hires

Authored customer-facing email templates, training manuals, brand style guides, and UX factsheets

04/08 – 09/10

Content Editor Expedia, Inc. Bellevue, WA

Wrote and edited a variety of web copy including promotions, digital marketing, hotel descriptions, destination blogs, and neighborhood descriptions using SEO practices and HTML

Created multiple content libraries using internal CMS, SharePoint, Salesforce, Acrobat, and numerous internal software tools

Worked with multiple teams across brands (Expedia,, Venere, Hotwire, Wotif, Elong, Travelocity, Trip Advisor) to provide accurate and compelling content

Created and implemented multiple style manuals and authored internal and customer-facing technical documentation

03/07 – 04/08 Headsprout Early Reading Seattle, WA Program Editor

Edited and wrote program scripts, templates, teacher training manuals, marketing copy, and internal communications

Designed and wrote course content

QAd Headsprout software

Coordinated production of instructional materials among multiple teams 08/06 – 03/07 McCauley Sound Puyallup, WA

Content Writer/Editor

Researched and interviewed clients

Wrote and edited feature articles for web publication

Wrote press releases and product descriptions 206-***-**** Garrett Hill Portland, OR

02/05 – 03/06 Yollim Academy Uiwang, South Korea

ESL Instructor

Taught English to students K-14

Developed curriculum and wrote teaching manual for all future instructors 06/04 – 11/04 Charleston City Paper Charleston, SC Food Writer

Wrote feature articles

Organized photo shoots

Conducted research and interviews

08/98 – 05/00 Capsule Magazine Clarksville, TN

Features Editor

Contributed feature articles

Served as assigning editor to a staff of writers Education:

University of Minnesota Minneapolis, MN

MFA Creative Writing

Writing fellowship one year; writing assistantship two years Austin Peay University Clarksville, TN

BA English / Writing

Writing scholarship three years


Content writing and editing, technical writing, proofreading, style guides, training manuals, UX, brand creation and implementation, information distillation, creative strategy, internal/external customer service, content planning, product description, social media campaigns, mentoring, training, management, SEO, content management systems (CMS), Salesforce, MS Office Suite, SharePoint, Acrobat, Visual Studio Team Services (VSTS), WordPress, ProductPlan, JIRA, Mac and PC ambidextrous, web QA, editorial HTML, digital marketing, AP/MLA/Chicago style.

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