VIVIENNE LEONG

Toronto, Ontario 416-***-**** ac7psw@r.postjobfree.com www.linkedin.com/in/vivienne-leong88

Dear Hiring Manager,

Re: Office Manager

I found the posting for an Office Manager and am submitting my application with great interest, as the role combines many of the responsibilities I have strengths in the fast-paced, cutting-edge environment I thrive in.

I have consistently demonstrated success in many of the skills and characteristics required in the role you are seeking to fill, and would like to share a few examples here:

Experienced office manager – The Group Disability Management Service Offices (DMSO) had multiple Office Managers, many of whom had been in their role before I joined, but I quickly became the ‘go-to’ contact on the floor because of my ability to remove roadblocks and get results as it related to topics like office moves, securing technology and other resources, and troubleshooting software. My fun-loving nature also resulted in my nomination to be the Office Manager overseeing all social committee events within the department, an assignment I relished.

Highly people-focused orientation – One of my greatest sources of pride in my career is the ability to lift others up, individually and as a collective team. For example, in leading the Admin Support team in Group Disability, I was able to enhance the individual capability of every team member through regular coaching and professional development. The team became one of the few DMSOs that consistently achieved 100% of service standards, and often reached out to help other teams across the nation.

Performance excellence – I have always been active in seeking opportunities to increase productivity through continuous improvement. For example, I researched options to enhance the way we received information from clients and vendors, and put forward a business case for implementing RightFax. After designing the implementation process for a successful pilot in Toronto, this was subsequently rolled-out nationally, significantly improving service standards and reducing paper costs.

Event Planning – As a Business Manager in Canada Life Distribution, I spearheaded planning for all advisor events for the Ontario region, ranging from Canada Life Days for a broad range of advisors to Elite events for our top producers. Under my direction, we targeted advisors with a more focused effort, and I was proud that we were able to increase attendance at Canada Life Days from roughly 350 advisors in 2015 to 500 advisors in 2016.

Familiarity with GWL policies and procedures – My previous experience with Great-West Life has given me exposure to contacts and processes within both the Individual Customer and Group Customer business units, which would allow me to contribute in my role right away. My no-nonsense demeanor and strong relationship building skills allows me to ensure things run smoothly.

If you are looking for someone who continually notices opportunities for improvement, and constantly strives for excellence, then please do consider what I have to offer and review the information attached.

Thank you for your attention and consideration. I look forward to hearing from you and exploring this further.

Sincerely,

Vivienne Leong

VIVIENNE LEONG

Toronto, Ontario 416-***-**** ac7psw@r.postjobfree.com www.linkedin.com/in/vivienne-leong88

PROFILE

Highly-organized Business Operations professional with a reputation for getting things done

Strong informal influencer through ability to build personal connections and create positive environments

Natural bridge-builder within and across teams, with empathetic nature that helps diffuse tensions

Innate multi-tasker that easily balances a broad range of activities and issues

Forward-thinker that is always open to new ideas and challenges; looks for innovative ways to approach things

PROFESSIONAL EXPERIENCE

GREAT-WEST LIFE/CANADA LIFE ASSURANCE COMPANY

Business Manager (2016 –2017)

Supervised the Ontario Sales Office reporting to the Vice-President of Ontario Regional Marketing Centre (RMC)

Led and coached sales and marketing support team in achieving production and service targets; supported the Ontario team in exceeding sales targets by 130% resulting in $100 million premium in 2016

Fostered a high-performance culture through training, coaching and performance management; initiatives to enhance performance subsequently resulting in internal promotions for 2 of the 9 team members

Took initiative in organizing monthly meetings to enhance collaboration across business managers in all RMCS, ensuring timely communication of Transformation initiatives and adoption of best practices

Continually reviewed the sales/distribution support infrastructure (staffing, technology, financial) to deliver on customer needs; recommended and implemented changes to ensure team attained target productivity

Actively analyzed RMC budgets to help Sales Consultants optimize their marketing spend to drive sales

Managed the delivery of support services including HR policies and procedures, leases and rents, contracting and licensing of producer groups, sales and management reports

Office Manager (2012-2016)

Managed the Toronto Disability Management Service Office (DMSO) reporting to the Regional Manager

Hired and performance managed direct reports including coaching and staff development

Strong written and verbal communication skills demonstrated in design and rollout of training on new procedures, both within my own team and across entire DMSO (over 75 people)

Introduced an electronic faxing option that reduced paper costs and improved service standards by over 10%

Smooth implementation of 3-4 major physical office re-designs; leading the development of new space plans

Key contributor on committee that developed a Quality Assurance program to ensure adherence to process changes; instrumental role in national roll-out across all Disability Management Offices

Collaborated with head office departments to resolve any system or disability related problems

Sales & Marketing Coordinator (2005 – 2011)

Competitive Intelligence Coordinator (2000 – 2005)

EDUCATION / PROFESSIONAL DEVELOPMENT

Bachelor of Arts (B.A), Ryerson University

Covey Training Course

Emotional Intelligence Course

Leading Four Generations at Work

Situational Leadership

Contact this candidate