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Customer Service Sales

Chapin, South Carolina, United States
November 16, 2018

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Contact Information

Columbia, SC.



• Excellent Communication Skills

• Customer Service &

Relationship Management

• Internet Savvy

• Detail/Goal Oriented

• Outstanding People Skills

• High Volume Cash Handling

• Pleasing Personality

• Telephone Sales & Customer


• Customer Service Excellence

• Excellent Disposition

• Inbound & Outbound Call


• Great Analytical Skills

• Multitasking Skills

• Complaint Handling & Issue


• Strong Interpersonal Skills

• Highly and Effectively


• Proficient Computer Skills

• Self-confidence & Presentation


• Telephone Etiquette

• Time Management &


• Efficient under Pressure

• Schedule Coordination &


• Organizational Behavior &



• English: Native

• Spanish: Conversional


• Won two sales awards o$75,000


• Numerous Sales Contests


• Available upon request


Profile Summary

Enthusiastic and energetic professional with a solid commitment to providing utmost customer service, answering calls, building productive relationships, resolving complex issues and win customer loyalty. Organized, focused and successful at meeting deadlines, responding to customer requests, exceeding customer expectations and efficiently process a large volume of calls in a day. Experience in helping customers get what they want to their gratification via telephone, mail, and in person, well-equipped at handling any issues that might arise and at the same time ensuring that organizational and sales goals are met. Excel at multi-tasking in a fast paced environment, collaborating with cross- functional teams, juggling multiple priorities and meeting tight deadlines. Employs professionalism and superior communication skills to meet client and company. Work Experience

Work-from-Home 2009 – Present

Direct and maintain home, family, school and activities by using customized calendar software with time schedules.

Key Responsibilities

• Plan and schedule appointments, meetings, birthdays, vocations, and special events using monthly working calendars, weekly test schedules, and graph organizers to maximize time more efficiently.

• Handled customer questions and also engaged in customer service activities.

Belk Department Store Oct 2015 – Feb 2016

Makeup Artist

Demonstrated exceptional customer service by promptly assisting customers with beautifying their face.

Key Responsibilities

• Scheduled appointments, consistently seek new fashion and product knowledge to act as an expert for the customer.

• Maintained a high level of customer service and provide an exceptional experience while establishing a long term client relationship. Carolina Healthcare Consultant Inc. Jul 2000 – Mar 2009 Call Center Rep. & Medical Equipment Sales

Developed and improved excellent equipment knowledge which produced high- volume sales and achieved maximum gross efficiency. Key Responsibilities

• Maintained relationship with customers daily via phone, mail and e-mail.

• Utilized interpersonal and analytical skills to communicate equipment knowledge, build customer relationships, and respond to customer. Flooring by Cogdill 1997 – 2000

Design & Sales Consultant

Defined potential customer base, made business and consumer sales calls, and monitored customer needs to increased customer base. Created accountability measures and tracked monthly progress.

Key Responsibilities

• Resolved customer issues and escalation while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers.

• Maintained relationship with customers daily via phone, mail and e-mail. Education

• University of Kentucky 1992

Bachelor’s of Arts, Psychology

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