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Executive Assistant Customer Service

Location:
Toronto, Ontario, Canada
Posted:
November 16, 2018

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Resume:

Iwona Stanczak

416-***-**** ac7prt@r.postjobfree.com

Summary

Dedicated, self-directed Executive Assistant Professional with over than 16 years’ experience in all aspects of administrative management and business operations.

Extensive travel arrangements, (domestic or international) last minute changes & accommodations.

QuickBooks duties-entering & deposit monthly rent cheques (Four different companies), Invoicing & Payments, Bank Reconciliations for seven different companies USD & CND, Bank deposits, issued cheques for seven different companies USD & CND, updated Q.B with new vendors, reports, Credit cards expenses reports and reconciliations for two CND M/Cs and one Amex card.

A/P & A/R (Q.B) invoicing, prepared all cheques, purchase orders, collections, expense reports.

Education

Business Management Diploma, Canadian Business College, Toronto, ON (2014)

Negotiation Certificate, Canadian Business College, Toronto, ON (2014)

Dreamweaver Course, Image Works Institute, Toronto, ON (2006)

Part of Health & Safety Committee, Field Aviation (Navair Inc) (May 2006- March 2008)

CPR Course, Field Aviation (Navair Inc) (June 2006)

Legendary Customer Service, Field Aviation (Navair Inc.) ((2006)

Customer Service Seminar, Skill path Seminars, Toronto, ON (2004)

Computer & Business Application Diploma, Honours, Westervelt College, London, ON (1998)

Fluent in Polish

Skills

Administrative & Office Management

Business Process Improvements

Meridian & Nortel Phone Systems

Sage Simply Accounting & QuickBooks, Accpac

Customer Relationships

Written & Oral Communications

Project Leadership

Research & Writing

Microsoft Office Suite, Project

Office Vista

RPM 5, RPM Open

Business Vision

Lotus Notes

Mainframe Access

MSIL Tracking

MYOB

Adobe 6.0

Dreamweaver

Sap Concur

Goldmine 5.0

E-Automate

Professional Experience

DHX Media Ltd Toronto, ON May 2018 to Nov 2018

Executive Assistant

Responsible for 4 corporate credit cards & 1 person expenses & reconciliations (successfully eliminated four months of backlog on 4 corporate credit cards) using SAP Concur.

Successful in helping the President and Chief Commercial Officer in day to day duties.

Calendar management for both (Outlook & Team up for tradeshows), booking various meeting (in person/Skype/conference-working with time zones all over the world, emails, answer phones.

Extensive travel arrangements, last minute changes & accommodations.

Greeting clients, organizing corporate breakfast, lunches, dinners on and off site.

MC Stone Group Inc. Norval, ON May 2017 to April 2018

Executive Assistant

Supported President dealing with various correspondence, setting appointments, customer inquiries, quotes, banking, travel arrangements, on and offsite meetings, bookkeeping, personal errands.

Responsible for 4 credit cards expenses and reconciliations, banks deposits, entering invoices on QuickBooks, payments, A/R, helping with payroll, HST forms, WSIB forms.

Assisting customers with new upgrades, placed orders for new upgrades…such as new appliances, carpets, hardwood floors tiles, countertops and stonework etc.

Scheduled appointments for templates and installations, contractors to sites.

Office duties: answering phone, emails, ordering supplies, stocking kitchen, office equipment, scanning.

Lark Investments Inc. Toronto, ON Feb. 2016 to Apr. 2017

Executive Assistant

Enthusiastically supported C.F.O, President and Chairman of the company with daily duties.

QuickBooks duties-entering & deposit monthly rent cheques (Four different companies), Invoicing & Payments, Bank Reconciliations for seven different companies USD & CND, Bank deposits, issued cheques for seven different companies USD & CND, updated Q.B with new vendors, reports, Credit cards expenses reports and reconciliations for two CND M/Cs and one Amex card.

Responsible for all office duties: ordering supplies, stocking kitchen with various supplies, office equipment, shipments, in charge of petty cash expenses and reconciliations.

Re-Organized and maintain filling system, updated excel spreadsheets of filling system.

Performed personal errands for President and Chairman as required.

Greeted guests, organized lunch and dinner meetings on and off site.

Helped with planning travel arrangements for chairman and his family, kept a calendar for chairman and his pending appointments.

Cantrio Concepts Ltd. Toronto, ON June 2015 to Oct.2015

Executive Assistant/Office Manager

Performed a range of administrative duties to ensure the smooth running of the office and supported the President & Vice President

A/P & A/R (Q.B) invoicing, prepared all cheques, purchase orders, collections, expense reports

Answered all calls, emails and assisted customers confidentially and in timely manner.

Dealt with all developers regarding pricing, availability and distribution/availability/delivery.

Responsible for all files, record keeping, data entry, PowerPoint presentations.

Prepared various correspondence and materials for customers, assisted with orders and shipments, inventory, maintained all office equipment (photocopier, fax, printers, etc.)

Organized off site meetings, calendar’s meetings, logistics etc.

Lawrence M. Lychowyd Law Office, Toronto, ON Nov. 2013 to May 2015

Part Time Office Administrator

Supporter Real Estate Lawyer and Legal Assistant in daily administrative duties;

Prepared final client reports for clients, final reports for mortgage companies,

Followed up with customer for missing information and mortgage companies,

Scanning, emailing, faxing, copying, filing, prepared confidential letters, answering calls

Toronto Division Copiers, Vaughan, ON Apr. 2008 to Aug. 2013

Executive Assistant/Office Coordinator

Successfully provided comprehensive administrative support to the Vice President of Sales, Regional Vice President of Sales, Office Manager, and Account Executive team, which included preparing documents, quotes, sales reports, and purchase orders. Scheduled appointments, travel, meetings, and interviews.

Actively managed and mentored an 8-person cross-functional staff, which included on-the-job training and coaching of new employees.

Closely monitored the daily progress of 4 technicians, and ensured the proper execution of installations, cleaning, firmware updates, and all service calls.

Served as the point of contact for customer inquiries, orders, complaints, emergencies, and liaised directly with the leasing companies.

Responsible for completing pre-authorized deals, leases, end of lease inquires, and authorizations.

Oversaw accounts payable, accounts receivable, collections, invoicing, bank deposits, credit card balances, and point of sale statements.

Ensured all client folders, files and confidential records were properly stored and updated, inventory stock, PowerPoint presentations, etc.

Earlier Career

Navair Inc. Executive Assistant (Mississauga, ON) Dec 2005 to Mar. 2008

Dundee Wealth Management Inc., Financial Administrator (London, ON) Jul. 2004 to May 2005

Canadian Franchise Association, Admin. Administrator (Mississauga, ON) Nov. 2002 to Jun. 200

Manulife Financial, Conversion & Trading Administrator (Waterloo, ON) Jan. 2000 to Nov. 2002



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