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Sales Manager

Bangalore, Karnataka, India
November 16, 2018

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Ms. Ruchika Dhoot, Mobile: +919*********

Address: #**, **** ********, ***, ****** Road, Shanti Nagar, Bangalore- 560027

Educational Background

****-****, *** **** ***** University, Pune, CGPA - 8.69/10

2009-12, BBM from Christ University, Bangalore, CGPA - 3.38/4

Additional Course: Level 1 Candidate in the Chartered Financial Analyst Program

Work Experience

Kundan Electronics, Bangalore, June 2017 to Present

Job Title: Business Development Manager (E-Commerce and Retail)

E-Commerce Department

Corporate Sales

To achieve yearly/ quarterly/ monthly/ sales target for each of the e-commerce platforms by handling and generating the key accounts for the company.

Generated 15 new corporate clients accounts and 9 in the pipeline in the span of 1 year and managed end-to-end sales of a total 30 new and existing clients.

Handling end-to-end corporate clients, from in boarding them, to understanding their requirements, to negotiating the prices, to delivering the products on time and following up with them.

Generating new leads, acquiring new database for tele-calling activity, building strategies for lead generation, through team. Maintaining stable relationships with existing clients by providing competitive prices, excellent service and loyalty programs.

Market Trends and Competition

Keeping abreast with market trends by identifying consumer requirements; competitor's strengths and weaknesses. Provide feedback on market conditions, competition and other factors influencing sales.

Customer Relationship Manager

Complaint handling, customer servicing.

End to End Business Development

Responsible for end-to-end business development from which products to be listed on the platforms through primary and secondary research, to training and solving any problems faced by the team in this process, to which products have to procured from which retail outlet to the warehouse for loading and dispatching, to any customer grievances, returns of the products; hence also includes planning of short-term and long-term inventory of products.

Primary and Secondary Research

Identifying and finalizing new products through intensive primary and secondary research from speaking to customers, brand heads, customized reports generated by Flipkart and Amazon.

Supervision and Training

To oversee the e-commerce division and divide up employees on tasks while providing them on-the-job training.

Promoter and company representative

Maintaining on a day-to-day basis relationship with all stakeholders for the constant development of the business.

Retail Department

Visual merchandising

To focus on designing displays, stands and panels for festive offers. To focus point-of-sale displays, which are installed in eight retail outlets. Source elements such as lighting, props and accessories for better store display and subsequently increasing the number of walk-in customers. To make best utilization of the space available, work within a budget and meet deadlines.

Marketing Strategies

To come up with marketing strategies such as cross selling and product bundling keeping in mind the given budget and profitability of each store and further co-ordinate with the sales team.

Marketing Communications

Kundan Electronics, Bangalore, June 2015 to June 2017

Job Title: Assistant E-commerce Department (Managing Bangalore Authorized Seller)


Ensure availability of products by maintaining inventories and raising monthly reports of which products are best selling and need to be purchased on a monthly basis.

Display of the products

Compile accurate content and optimize title, product description, bullet points, and images to present product features effectively and maximize conversions.

PricewaterhouseCoopers (PWC), Bangalore, December 2014 to May 2015

Job Title: Associate

Prepare and review tax returns for U.S expatriates.

The process helped me make decisions on making the best choice for the client looking at various factors; tax home, residency status, foreign tax credit, taxable income, deductible expenses, exemptions, AMT, date of filing returns and any penalty due to late submission of returns.

Bridge between departments to ensure smooth functioning of the business process.

Ernst & Young, Bangalore, July 2012 to July 2013

Job Title: Analyst

The job gave me an in depth knowledge on the U.S tax policies and regulations. As an analyst I ensured that I file accurate tax returns and at the same time made sure that I abide by all the fiscal rules while preparing the return and perform quality assurance / self-assurance checks.

I have been trained meticulously and worked in detail on Prosystem CCH, software on which tax returns are prepared.

I have directly dealt with client concerns on their tax returns, to help them understand why a tax decision has been made and what are the benefits they would get from the decisions made.


Motilal Oswal Financial Services Limited, Bangalore, May 2016 to July 2016

Job Title: Intern

• To understand and execute the selling process for sale of company’s selected products via, Mutual Funds, Portfolio Management Services.

• A research report on the relationship between the BSE SENSEX and the macroeconomic variables namely, interest rates, inflation, index of industrial production and exchange rates using regression as statistical tool.

Interests and Other Skills

FLAME Dean’s Roll of Honor for Outstanding Scholastic Performance

Head of Dance Committee in FLAME University

Head of Finance and Entrepreneur events during college fests

Value Investing Report: Secondary research on company, market, financials and competitors

Adobe Photoshop and Intermediate Excel Skills

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