ADEYEMO T ABAYOMI
North West, Edmonton, Alberta firstname.lastname@example.org
An administrative personnel who is independent and self motivated with excellent data entry and analysis skills. I have advanced expertise in supporting initiatives, practices and complex procedures by preparing, formatting and distributing information and documents. I learn new things fast with people management’ skill and team Spirit. I am reliable, punctual, friendly and outgoing with ability to work well in team atmospheres and is self-motivated.
Ability to multitask
Attention to details
Excellent written & verbal skill
Advance Microsoft word & excel user
Data Entry Skill
Interpersonal / People person
Suntory Beverage and Food, Nigeria 2016 – 2018
Business Support Officer
Ensured customers enquires (Physically, Online & On Phone) are responded to in a Professional, caring and respectful manner while introducing them to the best distributor plan based on their staff, capability and equipment/ infrastructure strength.
Ensured timely submission and processing of all salesforce expenses claims by the finance department
Prepared reports, memos, letters presentations and other documents for the business leadership and at conferences using Microsoft office suite
Managed the daily workflow of the unit by making sure standard office procedures are followed
Managed the sales force outlook calendar, leave request and other administrative requests
Responsible for requesting for stationaries needed by the unit and assisting with scanning, photocopying, printing and signing off documents.
Generated purchase requisition on SAP and received invoices on SAP
Prepared, distributed and received mails & courier packages.
Ensured all partners and sales force incentives calculations and payments are done timely which increased customers trust in the business
Engaged customers constantly on their business status by providing insight on the health of their business and payments plans which reduced trade receivables by 45%
Improved customer loyalty by helping them track their shipment status and process their product and shipment complaints within 24hrs
Reduced the approval time for distributors registration, profiling and update on SAP from 78hrs to 12hrs
Showcased profitability by region/business unit by analyzing contribution to business wide performance which led to the business changing strategy from credit to cash and 50% new partner recruitment.
Organized and coordinated review meetings across all sales business units at cost friendly rate.
Achieved 25% cost saving over last year on all sales conferences, promotions, meetings and campaigns through budget planning and seamless execution.
K & Q Global Nigeria Limited 2014 - 2016
Customer Marketing Support
Developed and implemented customer marketing strategy via planning and execution of brand and visibility solutions that enhanced sales by 16% across all channels.
Managed the customer marketing departments expenses claims and ensured payment by the account payable
Prepared departmental reports, presentations, trackers and templates
Managed the Marketing department outlook calendar for individuals, meetings, leaves and conferences
Managed the daily running of the administrative section of the unit.
Prepared departmental internal and external meeting minutes and reports
Recorded a 97% success rate in responding to customer enquiries by handling complex queries and complaints in a professional & efficient manner
Achieved 95% old customers retention and 48% new customers recruitment by planning and implementation of activities that drove customers loyalty and growth
Engaged clients constantly on marketing activities and that of the sales team, while also getting feedbacks, actively resolving them and developing templates on client’s satisfaction
Achieve a 99% follow up rating with customers after resolving their complaints.
Effective and timely communicated all trade promotions and activations to clients and channel members which led to a 44% increase in trade deals take off.
Recorded 67% brand campaign impacts in the market place by creating customized geo marketing plan/initiatives
Drove both customer and shopper connection activities to increase sales (sell out) and distribution in the market place via developing of effective sales tools for the sales team.
Increased offtake in trade channels by coordinating the distribution of visibility and point of sales materials in 8,800 outlets which led to an increase of 16% in the secondary sales of distributors.
Tomed Group of Companies, Nigeria 2011 - 2014
Business Development Executive
Planned and implemented activities that drove loyalty, 87% retention of existing customers and 52% new customers recruitment.
Carried out strategic media campaigns that increase sales by 35%
Responsible for effective planning and control of the flow of products to various channels which led to 96% availability of products
Successfully carried out the vertical integration of agricultural and hospitality business to the existing businesses.
Doubled the number of oil and gas stations with the establishment of LPG plants
Bachelor of Science
Obafemi Awolowo University, Nig1eria